• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  Hi all as @emmrecs has mentioned, see below. For Vegas products support enquiries: Vegas Pro  - all versionsVegas Edit - all versionsVegas Post - all versionsVegas Movie Studio - up to version 17. Please either click on @emmrecs provided link or
• Video Pro X

  24 answers, most recent on 10/8/2024

  RE: [Solved] VPX Converting a Movie (MVD) to a Project (MVP)
  @Can-Dive No, not at all. Simply delete all the movies you don't want in the new project and do a "Save Project As..." with the name of the new project. The main use of MVDs these days is to copy/move a movie to another, already-existing project. As
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• Music Maker

  4 answers, most recent on 11/16/2024

  [Solved] I'm new to Magic Music Maker 24, anyone have any tips?
  I need help discovering all the new plug-ins and features included in Magic Music Maker 24 premium. Any tips are appreciated very much! Ty! Windows 11, Dell Optiplex mini PC
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.
• Off topic

  One answer, on 5/17/2025

  RE: [Solved] How practical is keeping your editing machine Offline?
  @CarpentersMate Yeah, Microsoft knows this and that's why there are special versions of Windows, where all the stuff is removed or disabled (Enterprise LTSC-versions) so the system never changes without your intent. Generally, don't install new
• SOUND FORGE

  5 answers, most recent on 6/9/2024

  RE: [Solved] can not register talk to real person
  Problem solved Thank you to all I was using wrong S/N with older version
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  It is all on
• Music Maker

  One answer, on 11/22/2024

  RE: [Solved] Music Maker 2025 not usable
  The issue seems to be resolved thanks to responds I have got by email from Magix team. It was needed to apply reset procedure. "File" menu => "Settings" sub menu => "Reset program settings" option. I marked all items in the list and did the
• Music Maker

  4 answers, most recent on 5/21/2026

  [Solved] Beatbox not working
  Hi, all of a sudden my beatbox (free) has stopped working, when I fill in an arrangement and press play it is just silent and when i click the small play button next to each of the rows it doesn't give me the preview of the kick or whatever it is.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  [Solved] Error Message -24
  Hi everyone,   I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press
• Movie Studio

  47 answers, most recent on 8/24/2025

  [Solved] "Takes" functionality
  Hi, I am a new user of VDL26 and I am trying to get through the learning curb, coming from pinnacle26. My two questions: I extracted 10 pieces of video from different much longer tapes using “save objects as takes”, so far so good, I found them all
• Samplitude

  9 answers, most recent on 1/11/2025

  RE: [Solved] Can't get Samplitude to recognize my input
  @Jim-Roshelli MME is an ancient Windows sound driver. Were you using Magix Low Latency or ASIO4ALL? Don't you have a driver for your interface? Please check its manual or the website of the manufacturer. It's not really clear from reading your posts
• Music Maker

  7 answers, most recent on 2/22/2026

  LOST SOUND POOLS AND LOOPS
  MY HARD DRIVE RECENTLY CRASHED AND ALL MY DATA WAS UNRECOVERABLE. I RE-INSTALLED MAGIX MUSIC MAKER HOPING THAT ALL OF MY PURCHASED LOOPS AND SOUND POOLS WOULD AUTOMATICALLY POPULATE. BUT THERE IS NO DATA...NO PURCHASED AUDIO..NOTHING. IF ALL OF MY
• Music Maker

  2 answers, most recent on 7/26/2024

  [Solved] Inputting activation code not upgrading past trial version
  I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: [Solved] Is there a way to increase the cache?
  Hi Gid, I have done an entirely fresh install. I cleared the cache and emptied the temp folder. Apparently the recommendation is to remove previous versions first. So I need not have installed the 24 version on the new PC first. I also turned off
• Samplitude

  2 answers, most recent on 9/21/2024

  RE: [Solved] Takes Missing
  I figured it out... I've watched that video some time ago. That's not the problem. The problem was that if you recorded the 4 Takes as you did and then you moved further down the track and recorded another X amount of Takes again. The Take Lanes
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  [Solved] Sound forge won't load
  Hi all, I recently bought Sound Forge 17 after getting a new laptop, as I was unable to reinstall Sound Forge 10. The installation completed without any issues, but when I try to open Sound Forge the splash screen appears and then disappears at the
• Video Pro X

  13 answers, most recent on 10/6/2024

  [Solved] Source audio problem editing footage from Pana GH6
  Hi all.I am having problem with the audio on the footage that I shot with my Panasonic GH6. I was unaware that the camera saved 4 different audio channels. I use Rode mic and it seems to be recorded to channel 3. Native mic records to channel 4 but
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  [Solved] Glitches
  I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Other products

  9 answers, most recent on 3/7/2024

  RE: [Solved] How do I receive authorization code for domain transfer?
  UPDATE. All resolved. Magix support generated a new code which worked!
• Music Maker

  6 answers, most recent on 9/3/2024

  [Solved] soundpools that were purchased no longer exist after upgrade
  I have just recently updated Music Maker to 2024 from the 2022 version of which i had a fully purchased set of soundpools - 43 to be exact - these are now all missing and I cannot re-download them to my system and since music maker is heavily
• Music Maker

  12 answers, most recent on 1/30/2024

  RE: [Solved] unable to start program as it insists I have already registered and wi
  Support thought it was due to an old copy of Music Maker on my system, so I carefully removed all traces of MAGIX. Then I installed from a new link they sent me and all worked OK.