• Web Designer

  16 answers, most recent on 5/27/2022

  RE: Sound not playing on MP4 file
  @Gord-Boisvert Hi Thanks for the link. The video is not playing any sound because it has none - this is the MediaInfo data for the file on your website: GeneralComplete name                            : W:\Downloads\Chronology.mp4Format            
• Web Designer

  2 answers, most recent on 5/5/2022

  RE: Is Xara breaking down? FTP error: timeout
  I apologize. It was entirely my fault: I had somehow transposed the numbers in my FTP address. All good now. Thank you for your reply! (I am however, still having the same issue as per my previous post, re: the v.19 update - if you have any clues
• Web Designer

  2 answers, most recent on 5/5/2022

  Is Xara breaking down? FTP error: timeout
  It seems I can't upload my website changes due to "FTP Error: Timeout was reached." (screenshot attached). I'm at a loss to understand how I have a "timeout" as I'm on Starlink with a 62 mbps download/9 mbps upload speed. Any ideas? Or is Xara
• Web Designer

  No answers, created on 4/26/2022

  Web Designer Premium v. 18 Startup Error & Gallery Widget Vanished
  Hey there. First off, I want to say that I love Web Designer - when it works, lol. I'm running Windows 10, and using Xara Web Designer Premium v. 18. I have had a couple of recurring issues for the last little while. I'd be grateful for any
• Web Designer

  16 answers, most recent on 4/26/2022

  RE: Web site Publishing
  @Leah-Langenstrass Hi . . . . Renew the Update Service. And when I click yes to do this, nothing happens. Could this have anything to do with my changes not taking effect . . . No, the Update Service is a separate issue which has no effects on Web
• Web Designer

  10 answers, most recent on 8/12/2022

  "Cant open the FTP folder: index_htm_files" error
  Using Xara WDP 19.0.0.63990Every time I attempt to upload my files to my host, i get the aforementioned pop-up window and my site will not upload. I'm admittedly quite rusty with web protocols, so I'm sure I'm doing something wrong, but I can't
• Web Designer

  3 answers, most recent on 4/4/2022

  Navbar problem
  I have designed a site using a template. The software has translated the url of one page to a name using an e acute accent. When I try to export the site prior to ftp, the name cannot be handled by the browser. I would like to change the url name
• Web Designer

  One answer, on 3/31/2022

  Website not loading after FTP
  Xara Web Designer Premium 11.2.3.40788  DL x64 Sep  1 2015 Windows 10, version 21H2 I have an issue with the Website not being able to be seen after using FTP on both the Xara program and Filezilla. I can see that the file has been transferred to
• Xara Designer Pro

  2 answers, most recent on 3/30/2022

  RE: HTML export is duplicating files
  @Chris-Floyd Hi . . . . when I export my design to an HTML web site . . . . Can you clarify this comment , exporting and publishing are 2 different operations - which do you mean: Publish to a HTML website (web host) direct from Designer or Export
• Web Designer

  22 answers, most recent on 3/24/2022

  RE: RTFfilter.dll - Bad Image
  Latest version 19 of web designer. New install of Windows 11, no upgrade. After the error, the app will run, however it cannot export, ftp upload, or allow viewing of the web pages and reports an "unable to find the filter to import the file with" I
• Web Designer

  4 answers, most recent on 3/7/2022

  RE: Error Message when Publishing
  @Rod-McNair Hi Can you access the host using a FTP program, such as Filezilla, using the same FTP settings? If so check that you Antivirus/Firewall is not blocking Web Designer from accessing the Internet. HTHJohn EBForum Moderator
• Web Designer

  4 answers, most recent on 3/7/2022

  Error Message when Publishing
  I have been a long time user of Xara Web Designer and suddenly I am having problems when publishing. I get the error message "FTP Error: Timeout was reached.". I've checked with the hosting company and everything is good on their end. Then I
• Web Designer

  9 answers, most recent on 3/5/2022

  RE: my webpage will not upload: error message :- "ftp error failed initial
  OK, so here is a screenshot of what I am getting - I cannot get anything else that allows me to even view my email address, or the FTP. Except I can't show the screenshot as this forum doesn't accept .doc or .pdf format. I can convert .pdf to .jpg
• Web Designer

  9 answers, most recent on 3/5/2022

  RE: my webpage will not upload: error message :- "ftp error failed initial
  @MichaelIan-Watts Hi If you have taken over the site from another person in the same company/business is the site registered to the company/business or to a person? If to the company/business, right click any page in Web Designer and select Web
• Web Designer

  9 answers, most recent on 3/5/2022

  RE: my webpage will not upload: error message :- "ftp error failed initial
  Hi, when I go to 'publish' I can't find anywhere to check / change the FTP settings. All I get is an action box that indicates that the hosting website is http:/aauu2i.xara.hosting/ and an option to insert a sub-folder. I have taken over the admin
• Page & Layout Designer

  One answer, on 3/3/2022

  RE: Web designer fails to upload
  @David-Cowan Hi There is no telephone support - it is all by ticketing system, this ensures that all support requests are logged and dealt with in a timely and fair manner. The FileZilla error suggests that the server details and/or folder location
• Web Designer

  One answer, on 2/28/2022

  RE: Publishing website using web designer premium
  @jim-dick Hi . . . . What causes "ftp error: timeout was reached" . . . . Assuming you are trying to publish direct from Web Designer - loss of Internet connection, a slow Internet connection, the destination web server taking too long to respond,
• Web Designer

  One answer, on 2/28/2022

  Publishing website using web designer premium
  What causes "ftp error: timeout was reached"
• Web Designer

  12 answers, most recent on 2/22/2022

  RE: My default page stopped working
  John, thank you for taking the time to look so deeply into my website. I tried those various combinations you highlighted because the tab give no hint as to the correct nomenclature and, according to Acrobat Reader, there is no where in the 578 page
• Web Designer

  12 answers, most recent on 2/22/2022

  RE: My default page stopped working
  @James-Pattison Hi . . . . It stopped working when I added some new pages. . . . . . . . In the web properties menu, on the website tab I have tried using blank (which works on another web page on the same server, index, index.htm, and
• Web Designer

  3 answers, most recent on 1/27/2022

  RE: Exporting with exporting whole site
  I'm having the same problem using the internal FTP server. I try to upload the "updated" site, only to have the site not only not changed, but content from some of the pages disabled and not showing up after the update. I've tried the fast publish
• Xara Designer Pro

  2 answers, most recent on 1/26/2022

  RE: Can't upload my website
  @Penny-McCarthy Hi Assuming you want both domain names to point to the same site, the second domain should also point to the Xara hosting location as the first domain name you pointed there. You should be able to do this in your hosting control
• Xara Designer Pro

  2 answers, most recent on 1/26/2022

  Can't upload my website
  I'm using Xara 18.5.0.63630  DL to design my website. I'm on Windows 11 I have two domain names registered with Magix - www.pennymccarthyfuneralcelebrant.co.uk and www.funeralcelebrantshropshire.co.uk and I've been through the process to 'purchase'
• Web Designer

  One answer, on 1/21/2022

  RE: FTP Error Messaged
  @Fitzgerald-Clements Hi The credentials you are using for the FTP are incorrect - check the following are correct, eg no spaces, illegal characters etc, for the server you are trying to upload to: Server address Port