Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hi @Jorge-DeOliveira, ACL has it's own forum, Perhaps someone there has relevant info.https://www.magix.info/us/audio-forum/audio-cleaning-lab/info Moderators can move the post over to there if you like.

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

If anyone knows of a fix though, I would be very grateful. I just want to be able to reinstall the software, but the .exe doesn't run. Perhaps there are some left over folders from the previous install that I need to delete ? Thanks in advance.

Off topic

2 answers, most recent on 4/11/2026

RE: Ownership of Vegas Pro

@Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation

Movie Studio

2 answers, most recent on 2/14/2025

[Solved] Adding a voice-over does not work

When I press the red audio record button, the Movie Studio 2025 Platinum crashes with the error message "KERNELBASE.dll" with a string of addresses, etc. The program will input the recorded audio from the camera source but I cannot add any extra

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team.

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Could you describe more clearly exactly what you mean by "playback bar"? Or give us a screenshot. To ungroup the audio from the video, click on the video+audio object, then click the broken chain icon (or Shift+G). The tooltip appears

Off topic

159 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

@Jerry-Nixon It's obvious that a backend server isn't working. The current outage started Friday afternoon. It isn't likely they will do something about this over the weekend. If you visit the audio subcategory on Producerplanet.com (which is the

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce residual AMD left overs, you can see them in the list in the processes tab. I asked the tech at that PC build store if those might be left over drivers or whatever from the old GPU & if they might interfere with the functioning of the

ACID

One answer, on 5/13/2026

RE: Quantized Timeline Jumping / Live Arrangement Performance

@Levar-Higgs Acid is no longer developed at Magix. Boris FX took over. You can find the forum here and post your suggestions there: https://forum.borisfx.com/c/acid-pro/ Be aware, they currently don't have enough staff members to develop a new

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you

Movie Studio

One answer, on 4/9/2026

RE: [Closed] Register my produkt to be able to activate

@Bossebo Hello Bossebo, BorisFX has taken over all Vegas products. I suggest you make a post here for assistance: https://www.magix.info/us/proxy/8a40d5e2450b605a174d/?link=https%3A//forum.borisfx.com/c/vegas-pro/vegas-older-software/65

Music Maker

10 answers, most recent on 10/19/2025

[Solved] File suddenly will not open!

I had almost completed a song I've been working on using my Music Maker 2020 Plus Edition program, and after simply restarting my computer one day now I suddenly cannot open that file! I constantly get an error message saying "File C:// ... etc.

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

@rraud What will they f__ up next? If there is a next.. Since today Sound Forge is listed as a new app in the Boris FX Hub (as is Vegas). If they took the software over from Magix we might finally get some updates in the near future.

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support

Movie Studio

18 answers, most recent on 9/2/2024

[Solved] How to have Multiple Effects Masks on one 'Effect'.

I'm using Movie Edit Pro Plus: Ver. 20.0.1.80I know how to add 'Gaussian Blur'... The Load the Effects Mask. Then pick a type 'HD->...' Section style. Then I can even decide how it's placed on the picture screen using 'size-position'. The issue

ACID

12 answers, most recent on 9/7/2024

RE: [Solved] ACID 11 Quits responding.

I have switched the audio driver to another one (windows classic wave driver)and no crashes. I updated the driver on my 2i2 and no crashes. it seems the problem was my out dated driver. Thank you SO much for your help over the past 24 hours!

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood The lower the buffer the more likely you'll hear clicks and pops due to lost samples. You can get an ASIO capable external USB audio interface which takes over the audio processing from the CPU. This is recommended for music

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

I'm about to re-install Windows 11 Pro on a new NVME. It's been several years, and Windows, for some reason, seems to get "funky" over time. 24H2 will not install, but there are some issues with solid states drive controllers with that build and

Movie Studio

6 answers, most recent on 2/7/2026

[Solved] Background app from Magix

Greetings, I'm confused again. A few weeks agok this topic (https://www.magix.info/us/forum/why-does-fabs-exe-need-to-run--992593/#ca2002524) was resurrected. I would have posted this query there but as I can't I won't will I? 😇 In it, after

Off topic

159 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want

Music Maker

2 answers, most recent on 12/16/2024

[Solved] How do I get my playback marker to start from where I postion it?

My playhead use to playback wherever I placed it. Now everytime I click it just starts from the beginning all over again. I can't edit this way and it is annoying. My software version is 33.1.0.16 (magix music maker 25 premium) installed on windows

SOUND FORGE

9 answers, most recent on 6/4/2026

RE: Is this the end of Sound Forge?

I upgraded to 13, 14, 16 and then stopped. The same bugs. No fixes.. wasted money upgrading.I now use Sound Forge 11 and Acoustica by Acon Digital. Acoustica is super fast at loading and SF11 is more stable than any of the versions Magix released.I

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

@randy-flemming, @martin-Dewsnap Hi There have been issues with logging in to the forum and software logins, over the weekend. At the time of posting this comment, the forum login appears to be fixed, however software logins, eg Magix Hub and Store

Movie Studio

One answer, on 9/4/2025

RE: [Solved] Does exporting video as "Streamable" reduce it's quality in any way??

@Apollo89x Hi . . . . Does exporting video as "Streamable" reduce it's quality in any way? . . . . would ticking the "Streamable" box change anything No and yes, respectively. Making a file streamable means important pieces of information are put