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Music Maker
2 answers, most recent on 4/28/2024
[Solved] I need to update my payment card details

I tried to purchase some more Soundpools today, but the purchases were declined due to my current Debit Card being closed by my bank due to fraudulent activity. I have logged on to my account and clicked on every tab available, but cannot find a way

Off topic
13 answers, most recent on 2/27/2026
RE: Payment not received email

@riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all

SOUND FORGE
6 answers, most recent on 8/2/2024
RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f

@rod-c8435 Dear user, All the necessary installation information is included in your order confirmation email that you received after payments. Please check your spam folder. Yours sincerely,Robforum moderator

Other products
One answer, on 9/30/2024
RE: cancel order for simply create music

@Charles-Grisby Hi Contact Magix by email to infoservice@magix.net requesting to terminate your subscription, do note that you may be charged for one further month, if paying monthly, depending on the amount of notice before the next payment is

Music Maker
5 answers, most recent on 4/22/2024
RE: MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice

@SP. - exactly - that's really odd and my problem. I checked my bank account immediately and payment is gone.

Off topic
40 answers, most recent on 1/26/2026
RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Music Maker
4 answers, most recent on 5/6/2024
[Solved] loops unlimited not working

I was subscribed to loops unlimited and my card details changed during that month so my subscription charge failed for the second month and I was locked out of loops unlimited. I changed the payment details and paid the £14.99 and my account went to

Off topic
One answer, on 11/28/2023
[Closed] TIP : MAGIX doesn't give us a refund for annual automatic payment.

MAGIX sends only one email before automatic payment and does not refund it for not canceling it in advance. Even if I send a refund email, they are ignoring it now. I've never even used VEGAS PRO for a second after payment. The annual automatic

Music Maker
3 answers, most recent on 10/2/2024
Unlimited stopped being unlimited after 15 days?

I like this software very much, bought the "unlimited for a year" version in 15/09/24, its pretty sweet, alot of sound pools are downloadable, but now after 15 days when I click on a soundpool it says, "Select payment type" and asks for credit card

Music Maker
One answer, on 2/10/2024
soundpool subscription

i was late to make my payment now i cannot make it in the app anymore can you fix this so i can pay the subscription please

SOUND FORGE
8 answers, most recent on 4/25/2024
RE: Sound Forge VST Plugins

@rraud, I'm specifically looking for noise reduction and restoration plugins. Unfortunately, my payment options are very limited because of the region lock, so I'm looking for free plugins.(Steam doesn't have the region lock - I own a copy of Vegas

Music Maker
2 answers, most recent on 1/27/2024
RE: payment unsuccessful

@SAM-DSOUZA Hello welcome If your credit card (e.g., Mastercard, Visa, American Express, etc.) is declined during the payment process in our Online Shop or for our online services (e.g. MAGIX Online World) for no apparent reason, this may be caused

Movie Studio
One answer, on 5/8/2026
[Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription

Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of

Off topic
5 answers, most recent on 10/6/2023
Missed payment

I have a subscription to pro edit 365, after missing a payment I am now locked out of the programme. I would like to charge my card so I can begin to work again but there's no obvious way to do this. I have a deadline today, please help

Music Maker
9 answers, most recent on 6/22/2024
RE: Renewal cost per year.

@JW2 It's a one time payment. You only have renewal costs if you subscribe to Loops Unlimited. If you want to get the successor version of Music Maker 2025, you need to pay the upgrade price. But that's not necessary if you simply stay on version

Off topic
43 answers, most recent on 7/1/2024
RE: Magix Future?

@browj2 It's the same for all insolvency processes. After the process started, a company no longer needs to fulfil its payment obligations (because it can't). Every creditor needs to contact the liquidator for the money that is owed. The liquidator

Other products
One answer, on 10/4/2023
[Closed] Application Status is LOCKED even though I"ve updated payment details

Expired Annual Subscription - Updated Credit Card - Still doesn't work. I have VEGAS Edit 365 (annual subscription). It worked great for a year. I was linked to my PayPal. Renewal time came and I missed the emails that it was failing / final notice.