• Music Maker

  7 answers, most recent on 12/16/2025

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  @Claude-Dijuste Hi Your question has been hidden as it is does not relate to the issue in this post. John EBForum Moderator    
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson I think this might also depend on when you created the tickets. Magix has new owners since the beginning of this year and they decided to do things differently. So they introduced an AI bot to answer support questions and filter out
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  This topic has been closed due to drifting away from the question of AI Media Management as asked by @bjtap The original question has been reposted here. John EBForum Moderator
• Off topic

  162 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  @pjleese The program in the Ultimate Edition is still the Premium version, in case this is your question. There is no separate Ultimate program version. But the Ultimate Edition comes with additional content. So please check your order confirmation
• Movie Studio

  3 answers, most recent on 6/9/2026

  RE: Movie Studio Platinum 12.0
  @Steve-Davis2595 Hi. All Vegas product questions are now handled at https://forum.borisfx.com/ Basically you have a legacy product now and I doubt there is any support for it. But you can at least ask for ideas at that forum. Ray.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Sorrento Your question has been hidden as it is not relevant to this topic which is about contacting support regarding Movie Edit Pro Please create a New post in the correct section of the forum ie Audio, Sound Forge as you have done with previous
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Also, please respond fully to all questions posed to you! In particular, about the specification of your computer. We are all fellow-users and cannot see your computer so must depend upon and work from the information you give
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  [Solved] Scripting question
  Hi Everyone, I'm writing a Sound Forge script and using a sample script as a basis. I'm using Sound Forge 10 in Windows 11, but the same thing appears in Sound Forge 17. In the sample script there is a command "DPF" which obviously prints to the
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 I'm not sure it was necessary to create another thread about this problem! First, I note from your screenshot, that you actually have Video Pro X17, not Video deluxe 2026! However, ALL the questions which you have been previously
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Please read https://www.magix.info/us/support?question=377190&category=0&title=how-do-i-solve-error-message--24 and follow the advice given there. HTH JeffForum Moderator
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  The following information is now available in the support section: https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  I would like to buy but no phone number to aks a question before I purchase. Can anyone here tell me a phone number to call Magix to ask a questions before I buy. I will not buy unless I speak to a rep,
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick, Thanks for the images; everything appears "normal" there! And for listing the type of disc. But are they DVD+R or DVD-R? In my experience, for single-layer -R are "better", i.e. produce fewer failures. What about the other
• Movie Studio

  One answer, on 2/27/2026

  [Closed] MPEG4 codec
  I have Magix Movie Edit Pro 14 and am confused as to which forum I should ask this question to..... MPEG4 will not add to timeline nor export. I purchased an activation code from Magix and it still won't work. Any suggestions please. Thank you
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  I appreciate your questions. Basically it stops at the same point on the DVD-R on each burn. But it loads completely if I export it as a video file to an external drive. I'll follow your suggestions and see what happens.
• Video Pro X

  8 answers, most recent on 8/28/2025

  RE: AI offline ?
  As @johnebaker pointed out, this isn't a question for this User Forum, but the VEGAS User Forum.
• Movie Studio

  5 answers, most recent on 5/26/2025

  RE: [Closed] Error Code -57
  @Ernest-Gawe Then this thread is not appropriate for your question, sorry! This thread is about Movie Studio and so is in the Video area of the forums; questions about Samplitude Pro should be in the Audio area or, better still, since this is
• Photostory

  One answer, on 10/24/2025

  RE: Activation code
  @Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  3 answers, most recent on 11/28/2025

  RE: Hi I am new to Magix
  @date-adventure Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. See this topic in case of technical difficulties for what is required before posting.
• Other products

  3 answers, most recent on 2/28/2026

  RE: MAGIX playR
  @dj_ost1n Welcome to the Magix user to user forums. As such, there are no Magix staff here to answer your questions, sorry. Instead, you will need to email infoservice@magix.net to ask them whether the information you request is
• Video Pro X

  One answer, on 1/11/2026

  RE: "Mixdown - Please Update Your Graphics Card Driver"
  https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Latitude231 Welcome to the Magix user to user forums. Inevitable question: login to what? What, if any, error message do you see? Please quote its wording in full or show a screenshot of it. JeffForum Moderator
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is