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@spuddy13 Hi, Ditto what @Gid plus I would wait until the next version came out and beyond to see what the offer is for Ultimate during the various low price sales offers. John CB

Off topic

161 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@Tom_Sp @johnebaker @emmrecs @SP. @instrumentality @Bol @rraud Hi Tom Thank you for your quick response and giving a breakdown on support and sales at Magix. As users have mentioned there is a disconnection at the point of a.i contacting human

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5

Off topic

161 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even

Samplitude

40 answers, most recent on 4/15/2025

RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?

The other issue is whether at this moment it will be cost effective to purchase the Samplitude ProX Suite upgrade. I just got an email announcing a close out sale running until 4/27. But how long until the new version is available? And what features

Movie Studio

8 answers, most recent on 7/15/2025

RE: Movie Studio --> TO --> Video Delux

Thanks Too bad the website that offers to sell me the thing won't accept my credit card. Again Same thing happened a couple of years ago. I didn't know that I was that bad of a customer. If anybody knows any useful contact info of anyone in the

SOUND FORGE

One answer, on 4/25/2025

RE: Preciso da versão pra MAC

@Junio-Morenno Não há versão para macOS. Recomendo que você devolva o software. Entre em contato com o suporte de vendas pelo e-mail infoservice@magix.net. There is no MacOS version. I recommend you return the software. Please contact sales

Movie Studio

9 answers, most recent on 8/10/2025

Is MS 2026 really any better?

As i get the sales pop-up's when MS 2024 starts i have to ask the question.. Is 2026 really any different/better than 2024? it looks " as far as i can see" pretty much the same . Same add-on's etc. i think Respeedr v2 is newer . thoughts ? the good

Music Maker

4 answers, most recent on 7/30/2024

RE: I purchased Music maker 2025 premium vide Order .No. of the product.

@ANIL-BAXY Yes, please contact sales support at infoservice@magix.net

Music Maker

6 answers, most recent on 8/4/2025

RE: Help

@Toni-Banic HI Check your email for a confirmation of purchase, sometimes the email may end up in your spam folder, check there as well. Do note this is a user to user forum not Magix Support or Sales. If you have not received a confirmation email,

Off topic

One answer, on 1/18/2026

RE: [Closed] I am not able to purchase DVD Architect 7.O

@Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

There is nothing in there that refers to pop-ups of any sort leave alone MAGIX pop-ups. Sadly, @SP., the MAGIX sales people have raised devious to a new level. What else can I do?

SOUND FORGE

3 answers, most recent on 3/16/2025

Spring Sale Upgrade for Sound Forge Pro Suite v16.1

I tried to do the upgrade five different times and every time I try to go to the payment screen it says I have nothing in my cart and wants to take me back to other unrelated products. This offer ends tomorrow so I'd like some answers.

Off topic

161 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

Off topic

No answers, created on 4/1/2026

[Closed] BORISFX now owns Vegas Pro, Soundforge, Acid Pro !!!!!!!!!!!!

As Vegas Pro, Soundforge and Acid Pro are under said ownership of BorisFx, all enquiries should be directed to their sales or support staff. As it states in one part of the BorisFx FAQ to contact Magix for older software patches or bugs, this is not

Music Maker

2 answers, most recent on 12/29/2024

[Solved] Music Maker 2025 Premium+Loops Unlimited vs. Ultimate Vol.2????

I am trying to decide on buying Music Maker 2025 Preminum+Loops Unlimited or Music Maker 2025 Ultimate Vol.2. On Magix website, Premiun+Loops Unlimited upgrade is $119 with regular price at $297. Ultimate Vol.2 upgrade is $69 with the regular price

Off topic

161 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Is it possible for VEGAS to be acquired by BorisFX in the future? Vegas and BorisFX have been cooperating for decades, and BorisFX's huge technical strength can bring Vegas to the next level. @Former user The higher likelihood previously would have

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

@MovieEditorr I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. You could try cleaning the VCR

Movie Studio

24 answers, most recent on 4/29/2025

RE: Provideo Coalition article on Magix Acquistion

Someone doesn't have to use something to understand the profitability of what it is. You don't have to use a NLE to know if it will make money or not, or how much effort should be put into it in development. As I wrote before, I am not privy to what

ACID

3 answers, most recent on 12/27/2025

RE: Music Studio Error 24

@Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@Reyfox Times change. I'm under the impression that Gen Alpha doesn't even own or use a PC anymore. At some point anybody who wants certain software will own it and then the market is saturated and you cannot sell enough to keep development funded.

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Sound Forge sales are few. For this reason, Magix does not fix the issues. Apparently they don't reply to support tickets for SF either. I opened one the same day I started this thread in the forum and have yet to hear from anyone at