Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Tom_Sp @Danny-Walsh @David-Robinson5527 @Craig-milne @SP. @instrumentality Hi Hopefully Tom can give an update at some point, on why users are enduring an endless loop ending with their ticket prematurely closing. Stephen Forum Moderator

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@me_again Hi Andy On the old CRT monitors it looked decent, as did the old PAL 625 TV. @AAProds Thanks for the parameters, I have some old interlaced video I want to have a look at restoring. John EB

Movie Studio

14 answers, most recent on 7/10/2022

RE: [Solved] New Project BUT what Movie Settings should I select?

@Xenofex2 hi. That's actually a 9:16 ratio. Ray.

SOUND FORGE

2 answers, most recent on 7/20/2022

RE: [Solved] voucher code

can the voucher code be used as the serial number. Hi @James-lilko,No Go to https://www.magix.com/redeem// and enter the voucher code. Magix should then email your product serial activation code"The software will automatically be saved in the MAGIX

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@SP. Hi, Actually, I have 3 monitors. I will give it a go. However, I fail to see how two versions of the program can go from working to not working almost overnight. They worked fine with all 3 monitors working. John CB

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John Did you try using a Macro with the RunApplication action instead of VBA and Shell. IMHO a much easier route. John EB

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert @Tom_Sp Hi Tom Can you look into users issue please as there is obvious evidence of said payment and invoice. I know this will not be dealt with till next week due to the holidays. Happy Easter 🥚 Stephen Forum Moderator

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@ericlnz Hi Is this what you are looking for here. and also here. Stephen Forum Moderator

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to

Video Pro X

7 answers, most recent on 3/19/2026

RE: $39 VPX16 on HB

Hi John The update was a Windows 11 25H2 feature update, I cannot remember the KB number, IIRC it became available early Dec 2025. Various problems with odd mouse behaviour, lagging and some crashing of VPX 17, and other programs, eg PaintShop

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, did you try resetting Sound Forge and clearing the cache?'File> "Reset all preferences and clear cached data".. If you can not open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys and launch SF, which

Movie Studio

18 answers, most recent on 7/12/2022

RE: [Solved] Go Pro Audio Issues in Movie Edit Pro 2016

@muzz Hi, I checked your file in MEP2015 and had the same problem as you. I checked it in MEP2021 and VPX14 and it works fine. I think that you will either need to convert your files using Handbrake or upgrade to a newer version of MEP, now called

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@me_again Hi AndyW, @Gra_Ham wrote: "I'm a complete beginner in video editing, although I've only made one video using Clipchamp." My reply was simply to indicate that our information might be useful for advanced users, but not for beginners. He

Movie Studio

6 answers, most recent on 7/8/2022

RE: [Solved] movie edit pro plus will not download!!!!

Hi everyone just wanted to let everyone know that I fixed the issue I just needed to use a different VPN. It's downloading now I'm using proton VPN didn't want to pay for the express VPN that I used last time LOL I'm pretty sure the issue is that

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, are you downloading the MP3 to your PC and then opening the file in Sound Forge? Does the same behavior happen with PCM (wave) files?You could try enabling 'Always proxy compressed formats'. in the "Options> Preferences>

Other products

3 answers, most recent on 3/26/2026

RE: GDIPlusExif Exception ocurred

@S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB

SOUND FORGE

4 answers, most recent on 5/12/2025

RE: Sound Forge 10 is not recognizing audio input

Hi, yes i checked that Windows microphone setting & the “allow” box is highlighted

Movie Studio

15 answers, most recent on 7/19/2022

[Solved] MEP 2016 Plus - Appearance Of Thumbnail Link?

Hi Gang Does anyone know what dictates whether or not a link will show/illustrate a 'Thumbnail' (as part of the URL)? I'm assuming this is determined by the server or web host? For example on Face Book, anytime you see a You Tube Link, its always

Movie Studio

2 answers, most recent on 6/27/2025

RE: PC Win 11

@Jackson11410 Hi, log in to your Magix account - My Products, you should be able to download them from there.

Off topic

162 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@David-Stromski Hi I have hidden your reply to @Tom_Sp, Tom will be able to see your comment. This is a public forum and you should never post confidential information, such as contact details, serial, ticket or order numbers etc here. Amended

ACID

6 answers, most recent on 3/26/2026

RE: Acid Pro 10 metronome volume

Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

hi, Regarding the Medialinfo Tutorial, is there meant to be spoken advice on the Tutorial because I am not getting any. Please advise. Vincnet OBrien