• Video Easy

  11 answers, most recent on 6/14/2022

  RE: Activation do'nt work
  @emmrecs Hi Jeff. Could the problem also be he is using his mobile phone as a modem? Only 4G capable if there is a 4G reception available and it is a consistent signal. Is it possible to turn off the security features on an Android based phone? Will
• Video Pro X

  32 answers, most recent on 6/9/2022

  RE: cinema widescreen ratio 21:9
  @Former user Hi Gid. I just looked at your video on my phone. It's the only screen I have of that aspect ratio. It did come up full screen although it's reporting the 4K version as being 2160p and HD as 1440p Did you have to choose avi as the export
• Movie Studio

  26 answers, most recent on 6/12/2022

  RE: Image rotation
  @CubeAce  Hi Ray thanks for your reply. My problem was with the clips from my camcorder which was always shot in landscape. Some clips had the problem, not all. Some were 90 degrees, others were 180 degrees. The clips that didn't have the problem
• Music Maker

  11 answers, most recent on 6/19/2023

  [Closed] HOW DO I CONTACT MAGIX.
  How do I contact magix by phone call or email ?
• Movie Studio

  17 answers, most recent on 5/31/2022

  RE: Movie Studio 2022 Platinum doesn't respond
  @johnebaker Hi John. That's how I see it. An odd way to go about it in my opinion but that is phone companies for you. Always trying to bamboozle the customer into thinking they are getting more than is actually there. Time for a video clip sample
• Movie Studio

  17 answers, most recent on 5/31/2022

  RE: Movie Studio 2022 Platinum doesn't respond
  @Vasyl-Voloshyn Hi. Sorry, I misread your last post. You meant the video comes from your camera. I can't find out much about the file format the phone records to and H265 is very customisable by individual companies so there could be anything non
• Movie Studio

  26 answers, most recent on 6/12/2022

  RE: Image rotation
  Thanks for responding John EB and Ray. I appreciate your time to assist me with this problem. I am not taking any vertical recordings with the camcorder. The camcorder is a Panasonic HC-X920EB-K Full HD Camcorder. The version of my Magix Movie Edit
• Movie Studio

  26 answers, most recent on 6/12/2022

  RE: Image rotation
  @Spike As well as giving the information requested by John, are you mixing portrait and landscape clips into one project? If so is the project started as a landscape ratio video for export? I know on occasion while shooting with my DSRL that I
• Movie Studio

  26 answers, most recent on 6/12/2022

  RE: Image rotation
  @Spike Hi Spike and welcome to the user to user forums. An aspect ratio is always width by height. That can be set manually when creating a new project along with the correct frame rate and audio sample rate. A file from a camera or phone should
• Movie Studio

  26 answers, most recent on 6/12/2022

  RE: Image rotation
  I am also getting unwanted clip rotation from clips from a Panasonic camcorder (mts format). Some are 90 degrees and others 180 degrees. Video clips and photos from mobile phones are OK. This happens without warning and not all the clips suffer.
• Movie Studio

  7 answers, most recent on 5/29/2022

  RE: "Another video player app is currently using overlay" in Capture
  @AndyL Hi Andy. I have always kept an old leather Filofax to one side to keep tabs on email addresses, access codes, etc as I go. All emails from vendors is also in a separate folder and backed up on external hard drives. It is a major task to
• Movie Studio

  9 answers, most recent on 12/5/2025

  RE: HEVC Codec Activation #
  @Suzy-Williams Hi Suzy and welcome to the user to user forums Are you trying to import files that are HEVC (H265) encoded or trying to export a project to HEVC? Unlike some other codecs The Motion Picture Graphics Group that own the rights to the
• Photo & Graphic Designer

  9 answers, most recent on 5/24/2022

  RE: Can't import/export svg files
  @Stephen-Luebbert Hi . . . . the combination of my name and a Magix support ticket number do not constitute sensitive (personal) data. . . . The connection with your username was never made. The statement ticket numbers, or any other
• Movie Studio

  4 answers, most recent on 5/18/2022

  RE: No Serial number sent
  Update; So far I have emailed: Sales@magix.net, infoservice@magix.net (twice) and presse@magix.net. No response from any of them. I also tried phoning the only number I could find which is a german number which ends with a recorded message in german
• Photostory

  12 answers, most recent on 11/1/2022

  RE: Latest Photostory Deluxe 2022 very slow
  @donjen33 Hi Jenny For the screenshot of the Device Options dialog (item 3) - it is the same procedure as you have done for the two images you have posted in item 2, however the screenshot may not be necessary, the 2 images told me what I needed to
• Photostory

  12 answers, most recent on 11/1/2022

  RE: Latest Photostory Deluxe 2022 very slow
  @donjen33 Hi Jenny . . . . . latest version as it's extremely slow to respond, particularly when I click the undo arrow when I'm endeavouring to create a slideshow . . . . We need more information: Computer specification and program version, see
• Movie Studio

  22 answers, most recent on 7/16/2022

  RE: .3gp video file cannot be read! - and opened for editing. MP4 file too
  @Yakim-Dyankov Hi . . . . With other file the program wants me to install Mpeg 4 codec which should be free but short after that appears a message the codec can not be installed . . . . MP4 is a container file format not a video codec - to determine
• Movie Studio

  14 answers, most recent on 9/20/2025

  RE: [Closed] preview pictures unable to be seen
  @Jan-Johnson wrote: "BTW, why don’t you have a tech phone line? This way of troubleshooting could take weeks and I only have time while I wait for the program to load and reload and save and stall. Just scrolled and it’s saving again. Crazy." Way
• Movie Studio

  14 answers, most recent on 9/20/2025

  RE: [Closed] preview pictures unable to be seen
  I’m happy to take a screen shot from the control panel if there is a way to send it.the program seems to be constantly saving - like after every click. Then I see 6 or 7 backups under projects which I delete because accumulating those files I
• Movie Studio

  7 answers, most recent on 6/27/2023

  RE: Both Movie Studio 17 and 18 fail to start... This has happened before
  Guys, I was able by manhandling the files, to uninstall 17. I rebooted and then could reinstall. Now it works fine and 18 which suffered the same fate, works. So, It could have been the antivirus, Webroot, but I turned it off and there were no
• Music Maker

  One answer, on 5/11/2022

  Help Purchased But Can't Access Email to Download Software
  I cannot access the email to get the serial numbers activation etc. I tried to find a phone number to call MAGIX but there is none. I have purchased a software that I cannot even use. There is a typo in the email that was provided to MAGIX so I was
• Movie Studio

  42 answers, most recent on 5/10/2022

  RE: Freezes
  I tried the tool and it didn't work. So I took a pic with my phone and sent it to e-mail
• SOUND FORGE

  6 answers, most recent on 5/6/2022

  RE: How big of a jump is SFP 16 over 15?
  @Former user Thanks for your comments, but am not sure what you are basing your insights on. In one specific scenario, I restore/repair old cassette interviews. Some of the interviews are clean and sound good. Other tapes capture continuous noise
• Movie Studio

  7 answers, most recent on 5/8/2022

  RE: MY MOVIE EDIT PRO 2022 CANNOT BURN TO DVD
  Thanks for your quick response. I attached the photos I took with my phone. When I get home I will do exactly as you instructed. Meanwhile I don't have a graphic card yet though I am looking at buy GTX 1660 super from eBay next week. The computer