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@George-Monaghan Hi We need more information: Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full. The amount of free space on the hard

Other products

One answer, on 3/4/2023

RE: FaceId

Hi I have had this on occasion and found that leaving the program running without doing anything for 10 - 15 mins, then closing it then restarting the computer the issue has gone. If the error repeats, I would suggest you raise a Support ticket -

Off topic

One answer, on 3/18/2023

RE: Humble Bundle

@Chris-Kirby Welcome to the Magix user to user forums. Unfortunately the error "message" you show is not at all helpful, is it? That is not your fault, clearly. However, what Magix program(s) are you trying to download/install? There have been a

Photostory

2 answers, most recent on 12/4/2023

RE: Magix photostory deluxe 2023.

@Francois-Maes Hi . . . . How to contact magix by phone to give more details? . . . . There is no telephone support, you can raise a Support ticket, link is at the top of the page and scroll down to the bottom to see the Email Support link. A

Other products

One answer, on 2/19/2023

[Closed] "Serial number already registerred"

I purchased Sony Vegas Pro 20 recently and registered it on my laptop, but I just had my desktop upgraded and while I should still have one registration left to activate on a new device, when I try to register on the desktop I get the error "This

Photostory

2 answers, most recent on 5/3/2023

RE: how to re-register PhotoStory Deluxe

@Paul-Austin4019 Hi You will see I have modified the title of this topic to remove the serial number. Please do not post serial numbers, order numbers, email address or othe confidential/personal nature in the forum. This is a public forum not Magix

Other products

6 answers, most recent on 9/24/2023

RE: Analogue Modelling Suite Plus Setup - Error applying transforms

@James-Tuksal Hi . . . . Error applying transforms. Verify that the specified transform paths are valid (1624) . . . This usually means there is a mismatch of files or missing files for the Windows installer in the Windows installation. See this

Movie Studio

5 answers, most recent on 2/8/2023

RE: Cant download application via downloader

@Paul-Schwarz9939 Hi The image you posted is showing that the Download Manager has downloaded the program installer, see image below, the green progress bar does not complete until the program is fully installed. The next step which should be

Music Maker

3 answers, most recent on 10/4/2022

Error message: "ShopManager Cache Db error: DriverNotAvailable"

I've just updated my version of Music Maker Premium recently, which I've had since the 2021 version, and now I receive this message upon opening that says "ShopManager Cache Db error: DriverNotAvailable." The program will run, now as the free

SOUND FORGE

19 answers, most recent on 2/19/2023

RE: SF Pro 16.1 plugin issues

This thread is about SF Pro 16.1 plugin issues, right? My first problem with 16 locking up while scanning programs resolved itself, but not because I tried all the solutions recommended. Now, I'm having the same problem as a number of people here

Audio Cleaning Lab

11 answers, most recent on 11/29/2022

RE: Will not launch - stuck on splash screen.

@Reg Hi Are there any error messages when you try to start the program? If so what do they say (in full please) or post a screenshot of the error message. Run the Windows View Reliability History feature to see if there are any error messages

Movie Studio

2 answers, most recent on 12/26/2022

Access Violation

I am getting a program freeze and crash with an access violation error. No logs are captured, and it doesn't always crash right away (although typically it does). I have an i9 and a GeForce 3080 with 32 GB of RAM so I don't think it's my PC. How can

Movie Studio

26 answers, most recent on 1/27/2024

RE: An Error occured during Export

thanks all: let me try to show some shots, explain the Issue, as this came about recently while all worked perfectly fine. 1 each new start up, you can simply go to File-export movie-Mpeg-4, and render empty timeline. the Error processing CPU

Video Pro X

80 answers, most recent on 6/3/2023

RE: Video Pro X and Vegas Pro exports

@Former user Hi Gid . . . . they are completely different programs & Vegas has many more features, although I'm sure you'll get a comment firmly defending VPX . . . . This difference was made given the context of the topic where the comparison

ACID

4 answers, most recent on 12/14/2022

Acid Pro 10 wont open error code -59

I am unable to open the program, it stopped working as i may have uninstalled a crucial app while :"freeing up" disk space. if i have to reinstall everything, is the serial number the same as the product registration key you have to enter when

Music Maker

4 answers, most recent on 10/3/2023

RE: Howcome I can't udate my Magix Music Maker 2015 Premium it says corupt

@Crayyy Welcome to the Magix user to user forums. First, MM 2015 is now a very old product; the latest version is MM 2024, version 32! So, are you trying to patch your version to whichever was its last release, or are you attempting to upgrade to

Video Pro X

27 answers, most recent on 11/18/2024

RE: VPX Feedback Button - Features In Consideration/Planning - Comments

@browj2 Hi John CB Feedback - Development listThanks for confirming that there is nothing under development for both Photostory2025 and Movie Studio2025. I guess the Development of the "track order" option only pertains to VPX. Photostory and Movie

Samplitude

One answer, on 2/16/2023

Unable to uninstall Independence Pro

Hi. I am unable to uninstall Independence Pro. I am on windows 7 64bit SP1. I get this error message when I try to uninstall the VST plugins from the control panel (the only place there seems to be an uninstaller for it). 32-bit and 64-bit

Movie Studio

One answer, on 11/16/2022

RE: An installation problem. Look at the picture, please.

@SomeMan Hi From the error message it looks like your Antvius program is blocking access to the required folder - try turning off the Folder/Ransomware protection feature and then install. HTH John EBForum Moderator

Movie Studio

26 answers, most recent on 11/20/2022

RE: Movie Edit Pro - Audio crackling when crossfading video files.

I've had occasional clicking crossfades for years with MEP. I normally just chop off a bit of the clip and it goes away. It is obviously a long-standing ie > 10 years program error and yes, when it happens, it is a real nuisance.

Movie Studio

2 answers, most recent on 11/22/2022

RE: Movie studio platinium

@Bruce-Pratt Hi and welcome to the forum. If you are using Movie Studio 17 or earlier then you are in the wrong forum Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum see the Important Posts here.

Samplitude

No answers, created on 3/18/2024

New update for Samplitude Pro X8 and Pro X8 Suite available 19.1.3.234

A new update is available for Samplitude Pro X8 and Pro X8 Suite, which can be installed via the auto-update directly in Samplitude IMPORTANT: Requires Windows 10 or 11. Here is an overview of the changes: Samplitude Pro X8 Suite 19.1.3 Build

Movie Studio

10 answers, most recent on 5/8/2024

RE: Which Movie Studio or Video Pro X version has these features?

@fbal Hi, Further to what the others said: 3) The direct upload to YT feature was removed from the programs because YT/Google keeps changing their algorithms and after a while, the uploader would not work. In any event, never do this. Always export

Movie Studio

2 answers, most recent on 11/15/2022

RE: Movie Studio 18 Platinum error

@Ron-Thomas Hi The error message indicates there is a problem with MSVCR120.dll which is a Windows component. Try the following in order proceeding to the next step if the issue is still there.: Restart, not a shutdown, the computer - Windows