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@RichardDP Hi Richard. If you are using the pre-render function you must clear that first before deleting any files on the timeline as the Pre-render produces a file like a proxy file that will not get deleted. Try going to the project folder and

SOUND FORGE

4 answers, most recent on 9/20/2022

RE: Mu-law audio files

Can anyone help...? I have Sony SoundForge 16. Went away for a few days. Came back to record voice narrations. Every time I open the program I get a "crash recovery" error message. It says "files that can be recovered are unrecognized temp files" .

Other products

One answer, on 2/11/2023

[Closed] Vegas Pro 15 activation error inquiry purchased in 2018

Vegas Pro 15 activation error inquiry purchased in 2018 As the title suggests, I purchased and used the Vegas Pro 15 suite version from Magix.com in 2018. However, after formatting the computer and reinstalling the program, the problem arose. It was

Movie Studio

4 answers, most recent on 11/20/2022

RE: Path not found error when opening music files

@Rick-Harderwijk Hi . . . . error "Path not found \:\ !" . . . . tries to create a file on location C:\: < . . . also occurs when trying to preview a file from the store . . \Audio Temp\ folder, and then it tries to create a file at the same c:\:

Music Maker

11 answers, most recent on 9/2/2022

RE: Installation Error Code 1638 Another Version Already Installed

I finally solved this problem. So for future customers with this issue. I found the error file created that gets sent to support. Opened it with Notepad and found the Main Product Code, which in my case looked like this: MainProductCode =

Music Maker

5 answers, most recent on 7/29/2021

[Solved] MP3 files won't load

I just downloaded the new version of Music Maker and I can no longer drag MP3 files into the program to edit/cut. I get an error message saying it cannot read the format or something like that. These same MP3 files worked just fine before I

Movie Studio

9 answers, most recent on 10/20/2022

RE: 3D title template error

@omorodionchester Hi In addition to @CubeAce comment. . . . . I have 20 GB of free space in my C: Drive . . . . The error message may be do to lack of free space on your drive. Try freeing up some space, if this is the only drive in the computer -

Music Maker

12 answers, most recent on 9/11/2023

No sound from Midi keyboard; ASIO driver not working

Hello everyone. I just got Music Maker 2024, and straight away I've run into issues with the Midi keyboard that I hope someone here might have an answer to? The keyboard doesn't make any sound, and neither does the playback when I record notes off

Video Pro X

3 answers, most recent on 7/25/2021

[Solved] Update service for Video Pro X 17.0.3.68 and can't contact Magix

Hi, I got the Video Pro X on August 15, 2020, which includes 1 year of Update Service. Today it is July 25, 2021 which is within the year of Update Service.But when I try to update the program, it asks me to pay to extend the service even though I

SOUND FORGE

6 answers, most recent on 7/31/2021

[Solved] Computer ID incorrect (error message)

Sound Forge version 7.0b (301), Win 7, X64 - YUP, I'm a dinosaur.I lost the ability to save MP3's due to re-register error message. Each and every time I plug in the computer ID number into the Magix website, I'm told it's incorrect. After reading

ACID

5 answers, most recent on 7/11/2021

[Solved] Can't install

I ran the installer on Windows 10. It stopped with an error (it was in German). I uninstalled the program and re-ran the installer. Now I am getting an error saying Acid 10 Pro is already installed and to un-nstall it first. But it is already

ACID

2 answers, most recent on 7/8/2021

RE: [Solved] How to open Acid 10 files in Acid 11?

There is no program called Acid 11. There is a program called Acid Music Studio 11 which is a cut down version of some version of Acid. I imagine if the saved file includes stuff that is only available in Acid 10 you'll get errors. Yjere's a good

Movie Studio

8 answers, most recent on 7/15/2021

RE: [Solved] Movie Edit Pro Premium crashes upon starting

@Michael-Yessik Hi . . . . I have since uninstalled the FXHome, uninstalled the Movie Edit... program . . . . Unless you clean up all the files left behind which are created on first run, then this would not achieve anything as the uninstaller knows

Movie Studio

3 answers, most recent on 7/6/2021

RE: [Solved] update fiasco. now program wont load

I opened up a tech support ticket and they were able to steer me correct: Thank you for your message. This particular error message during the installation process is caused by the "controlled folder access" feature in Windows Defender. By default,

Movie Studio

3 answers, most recent on 7/6/2021

[Solved] update fiasco. now program wont load

I have Movie Edit Pro Premium (had). I was forced to do an update for it, at the very end of it installing I got an error and then the program effectively uninstalled the entire thing! I tried to erase all files, folders, etc for the program to try

ACID

14 answers, most recent on 7/16/2021

[Solved] Questioning if Acid Pro is really a 64bit host

If you've been a long time Acid Pro user, you are well aware of how long it took before Acid finally made the jump from 32bit to a 64bit host. However, the more and more I use it, the more I'm questioning if it is really a 64bit host or if it's more

Music Maker

2 answers, most recent on 6/23/2021

[Solved] premium version has reverted back to free version!

Music maker crashed on me, (it does this fairly often when working with some of the vst plugins) but when restarting the program and then the PC, songmaker has disappeared off the bottom. Tried to reactivate the product, but there was an error with

Web Designer

2 answers, most recent on 6/7/2021

[Solved] Your Update Service has expired, so you cannot activate this version

Hi.My Update Service has expired yes, but I was still using the program, without the updates. No I updated my pc and cannot open the program. I deactivated the pc I had at my account in Magix Center, but I cannot register the new one. I don't want

Movie Studio

10 answers, most recent on 6/2/2021

RE: [Solved] Migrate to new computer

@Gary-Wintergerst Hi . . . . The S/N listed on my account is the same as what I have in my records but I still get error -14. . . . . However the message indicates that either the program you have installed and are trying to activate is not the

SOUND FORGE

4 answers, most recent on 5/21/2021

[Solved] All I did was reallocate space to my C drive & NOW - Soundforge 12.

I have a project open -- and when I try to save it in SoundForge 12 PRO (which I have registered and have a license to), the program shows the following message: "An error occurred while creating the media file. There is no license to use this

ACID

19 answers, most recent on 6/4/2021

[Solved] Tons of issues since the 10.0.5 update .here's the latest PLEASE HELP

Problem Description Application Name: ACID Pro 10.0 Application Version: Version 10.0.5 (Build 37) Problem: Unmanaged Exception (0xc0000005) Fault Module: C:\Program Files\ACID\ACID Pro 10.0\sfvstwrap.dll Fault

SOUND FORGE

25 answers, most recent on 4/25/2021

RE: [Solved] Quote: "An error occurred while creating the media file"

My issue has been SOLVED. Here's a SUMMARY. First off, my thanks to Magix staff member for the solutions he provided. This is what he wrote: INTRO This issue is a rare one, but it did happen occasionally, as it was an issue caused by a leftover bit

Samplitude

6 answers, most recent on 4/22/2021

[Solved] Recording in Samplitude prox4

Hi, I've recently bought this program and I have a problem: I can't record myself on this program. I see that this app reading mymicrophone but when I push the red buttom it gaves me: error. I'm attaching a picture here

SOUND FORGE

25 answers, most recent on 4/25/2021

[Solved] Quote: "An error occurred while creating the media file"

I have a project open -- and when I try to save it as a simple 16-bit 48Khz WAV-file in SoundForge 12 PRO (which I have registered and have a license to), the program will complain with the following message:"An error occurred while creating the