• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  An AMD user here. I've been using AMD GPU's for decades, since the original Radeon (2000). I've built custom PC's for businesses (well over 100) and individuals (90), serviced lots, and have never had an AMD card fail. Ever. Does that mean it can't
• Music Maker

  One answer, on 3/30/2023

  RE: Since my computer collapse and lost S2-Removed by Moderator
  @stelios-Demetriou You can usually download everything you registered from your user account at https://www.magix.com/int/support/my-service-center/ For Music Maker just download and install the free edition from Magix and log back in with your
• ACID

  16 answers, most recent on 12/5/2023

  RE: Missing sound bank for ACID music studio 10.0.
  Jeff, you take it too personally. I know very well how to work in the customer service. Banning me just because I express (sarcastically, not explicitly) my position - a JUSTIFIED POSITION, would be stupid and unprofessional. You are writing to me
• Movie Studio

  17 answers, most recent on 4/7/2024

  RE: The AV1 codec
  @johnebaker @me_again Hi. Last time I looked VLC player did not support AV1 and I would think Media Player classic is too old and was last updated in 2017 as far as I can find out. Firefox was an early adopter but I think Edge also now supports AV1.
• Music Maker

  10 answers, most recent on 3/6/2024

  RE: Music Maker next update to 2025?
  @richietowers Over the last few years Music Maker was a free software. You can simply install the newest Free Edition and it will have the features of earlier versions you bought automatically unlocked. For example, if you buy Music Maker 2024
• Movie Studio

  9 answers, most recent on 3/5/2024

  RE: 2023 Version - Error message when loading MOV file
  @Eon-deKoker Hi . . . . why it this not supported by default . . . . You would have to ask Magix that question. In terms of usage, despite being available for 10 years the codec, is not that popular, other than being used by some streaming services
• Movie Studio

  5 answers, most recent on 12/29/2023

  RE: Dolby Atmos Blue Ray rendering in Movie Studio 22 Platinum
  @Burt-Szerlip Hi Burt. Not really. In the early days of Dolby surround, such disks would have been produced en mass by Dolby or they would lease the machines to the record / film companies. But the software encoders that were distributed to
• ACID

  5 answers, most recent on 8/21/2023

  RE: ACTIVATION
  AS YOU CAN SEE FROM THE SCREENSHOT, I HAVE 1-MORE AVAILABLE ACTIVATION. I BOUGHT A NEW 2ND COMPUTER AND IT WON'T LET ME INSTALL AND ACTIVATE THE SOFTWARE. THIS IS THE 2ND PRODUCT. SAME PROBLEM WITH SOUND FORGE. I'M SITTING HERE WITH A BRAND NEW
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  @martin-k9847 Just to add a little to what @CubeAce (Ray) has written. Unless you were able to download and install the exact same version as you originally had, (unlikely, because it may no longer be available or usable with more recent version of
• SOUND FORGE

  2 answers, most recent on 7/14/2023

  RE: Purchased Vegas Pro bundle but no Sound Forge Studio 17
  If you wish to contact Magix customer service, email them at: sales@magix.net or infoservice@magix.net. AFAIK, Vegas Pro 20 and Vegas Post includes Sound Forge Audio Studio 16.SFAS-16 is almost identical to SFAS-17 (including the bugs).FYI, when
• Off topic

  10 answers, most recent on 7/28/2023

  RE: REFUND
  Is there 24hr customer service?
• Movie Studio

  11 answers, most recent on 6/22/2024

  RE: Cannot install to a different drive than "C"
  @emmrecs Hi Jeff. In all fairness to @Gid, I too had heard that 'wisdom' in the earlier days of Windows along with increasing the page file allocation if you didn't have enough ram and setting the computer to adjust for best performance of programs
• Off topic

  4 answers, most recent on 3/15/2023

  RE: [Closed] Rebuilt computer, new OS, license won't activate
  @John-OFlaherty6072 If you cannot get back into your user account ask customer service at infoservice@magix.net for assistance.
• Music Maker

  2 answers, most recent on 2/20/2023

  RE: Can't Find Serial Number
  @Jessica-Sheffield Customer service at infoservice@magix.net
• Samplitude

  3 answers, most recent on 10/4/2023

  RE: Reading code 24 when I try to put in any kind of email that I’ve had
  @Keith-Arenz Error code 24 means you are trying to use the "wrong" email address. i.e., when you registered and activated the product when you first installed it you used a different email address to the one you are now trying to use. These are user
• SOUND FORGE

  18 answers, most recent on 7/5/2023

  RE: Stop Sound Forge Audio Studio 14 from scanning for Plugins
  There is another annoying thing about Sound Forge Audio Studio v15: Everytime I open the program, if I am connected to the internet, I get the following message: "Renew the update service". I hit: "Start installation", but nothing happens. Nothing
• Music Maker

  11 answers, most recent on 9/2/2023

  RE: Can't use VST plugin, Music Maker version 32.0.2.11
  @Ethan-Chulski Open the Music Maker program settings and click on the button to clean up the store. This often helps, if something doesn't synchronize correctly with the in-app-store. You can also try to rescan the VST path in the program settings
• Other products

  22 answers, most recent on 3/14/2023

  RE: Independence free
  Unfortunately no. There is no folder "Common files\Magix services\Independence Libraries" Should it be created somehow?
• Music Maker

  One answer, on 3/21/2023

  RE: Vst instruments
  @babylass Customer service at infoservice@magix.net can probably give you all records you request if you are able to provide them your identity.
• SOUND FORGE

  3 answers, most recent on 7/29/2023

  RE: How to activate on multiple laptops - soundforge 365
  There has been very few (useful) new features (or bug fixes) in recent versions of Sound Forge and few are expected, so I would recommend the standard (perpetual) version which allows activation on a total of two (2) PCs simultaneously. If SF is
• SOUND FORGE

  One answer, on 8/13/2023

  RE: Silence is added when I use 'Mastering'
  This behavior is usually a plug-in that has not been activated and is in a 'trial' or 'demo' mode. Most of the third-party plug-ins that are included with Sound Forge Pro and Audio Studio (iZotope's Ozone Elements for instance), need to be activated
• SOUND FORGE

  5 answers, most recent on 7/17/2023

  RE: Activation issue / Reinstall SoundForgeStudio16
  When activating Sound Forge, you must also use the same email address, that you used to log into your Service Center> My Products account. The activation serial and your registered email address are paired. You might have installed a wrong
• Movie Studio

  4 answers, most recent on 7/28/2023

  RE: Registration issue after registration of 2nd PC
  After deleting registration at the first register position (the PC i7-12k W11) and reregistering the PC i7-13k W10 things work. In other words: I don’t have to reregister every 2nd time the PC-i7-13k W10. I checked the entries at Magix service
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @PATIENT-X Oh, so now I understand Thanks Between the bank and PayPal, I am receiving an estimate of six days for the transfer time to occur. That's my best guess. PayPal has no actual living humans who will have a spoken voice conversation with a