• Video Pro X

  One answer, on 6/1/2022

  RE: MPEG-4 and HVEC Codecs?
  @Scott-Maas Hi Scott. The HEVC codec will need to be activated with a new key code. You can contact Magix and request a new one but will have to provide proof of purchase. I think supplying the old activation code should do that. The Main Concept
• Video Pro X

  20 answers, most recent on 6/2/2022

  RE: Bought Video Pro X 13 in the Middle of March now 14 out
  @3DSphinx Hi. We have no prior knowledge of new releases either and they seldom fall on the same month each year. Releases have occurred In Jan, Feb, May, June, Sept, and Nov in the past. Not necessarily in that order. Everyone here is just a user,
• Video Pro X

  20 answers, most recent on 6/2/2022

  RE: Bought Video Pro X 13 in the Middle of March now 14 out
  @3DSphinx Hi and welcome to the user to user forums. Have you checked your program updates section? Also I suggest you have a good read of the End User Licence Agreement on the Magix Product website to understand the terms and conditions of what you
• Music Maker

  2 answers, most recent on 5/30/2022

  RE: I have received an error message upon activation
  @christopher-mar Hello. This is not support but a public user forum without any Magix staff. Please edit your comment and remove your personal data. You cannot activate Music Maker via the Magix website. You need to start the program on a computer
• Movie Studio

  2 answers, most recent on 5/28/2022

  RE: No Update Video Deluxe 15
  @Mirko-Bosold Hi and welcome to the user to user forums. If you have recently re-installed the program or added the program to a new computer, you may not get the last version of the program you had when it was installed and updated while you were
• Web Designer

  12 answers, most recent on 5/31/2022

  RE: Switching Website Designs in Xara Web Designer Premium v. 19
  Hi John, thanks for replying. When I say "sidebar" I mean the tab at the right of my screen entitled "Local Designs Gallery" which when I open it, has folders entitled "First Look", "Components", "Websites", etc. To change the colour scheme on my
• Web Designer

  6 answers, most recent on 6/16/2022

  RE: Building text-heavy website
  @Paul-Martin7216 Welcome to the Magix user to user forums. Important Caveat: I don't own or use XWD but I have built websites in the past, using other software. The overall "length" of a page is determined entirely by the site creator, you, in my
• Video Easy

  3 answers, most recent on 5/27/2022

  RE: DE register software from my name
  @Alan-Pugh Hi Alan and welcome to the user to user website. When you registered it you would have had to create a Magix account. On the magix website you will find an icon at the top of the webpage shaped like a person that will take you to the
• Web Designer

  51 answers, most recent on 6/15/2022

  RE: Previewing exported but not published site in browser
  Hi, John... it's me again.... I really am sorry to keep bothering you, but things are going from bad to worse. I followed your advice from your last post and when exporting the website all the file names were changed (as it said they would be) to
• Web Designer

  10 answers, most recent on 5/25/2022

  RE: uploading relpacment website to server
  @richard-biddlecombe Hi I am seeing odd behaviours when accessing the website using the following URL's: sitename.co.uk  or  sitename.co.uk/index.html I get the old site created with Serif WebPlus X7  sitename.co.uk/#xl_xr_page_index URs  I get the
• Web Designer

  51 answers, most recent on 6/15/2022

  RE: Previewing exported but not published site in browser
  @Ernest-Bullock, @emmrecs Hi Ernie, Jeff Using the web address from your post above i get the same as Jeff. Is the hosting for your website now with Fasthosts, IONOS (formerly1&1) or Prositehosting? If you are using Xara/Magix web hosting then
• Photostory

  One answer, on 5/24/2022

  PhotoStory 2022 Deluxe "Hardware Acceleration Deactivated" error
  5% of the time when exporting a slideshow as a MPEG-4 it works fine and a 30-minute-long slideshow will export/render in 15-20 minutes. 95% of the time, however, after the export/render has begun I get a message saying "Hardware acceleration has
• Movie Studio

  4 answers, most recent on 5/18/2022

  RE: No Serial number sent
  Update; So far I have emailed: Sales@magix.net, infoservice@magix.net (twice) and presse@magix.net. No response from any of them. I also tried phoning the only number I could find which is a german number which ends with a recorded message in german
• Photostory

  12 answers, most recent on 11/1/2022

  Latest Photostory Deluxe 2022 very slow
  When I open the current version of Photostory I keep getting a message saying that there's an update available but when I click on the link I only get an option to upgrade. I don't want to do this. I'm very disappointed with this latest version as
• SOUND FORGE

  2 answers, most recent on 5/15/2022

  Audio Studio 10 registering problems
  Hello, I have an edition of audio studio 10 which previously worked on my computer. Today i opened the program, no problems, used it successfully. Then when I attempted to open a second time the program asked for my serial code. I logged on to the
• Movie Studio

  14 answers, most recent on 9/20/2025

  RE: [Closed] preview pictures unable to be seen
  @Jan-Johnson Hi Jan. In your last post to the forum you were asked by John Baker for your computer specs. That may be very useful for a more accurate diagnosis of possible problems. Without those specs we can only guess at the cause of your
• Rescue Your Videotapes!

  3 answers, most recent on 5/11/2022

  RE: Upgrade software to PC
  @Bent-Simonsen @johnebaker @emmrecs Hi this is a public user forum and not a contact with any Magix staff. Please do not put any personal information into a reply or inquiry. Please remove your user ID (Use the edit button) or risk it being
• Music Maker

  4 answers, most recent on 5/11/2022

  RE: Recording Audio is Distorted
  @KFranks You are probably using a motherboard with a very cheap Realtek audio chipset. While it can work on some hardware configurations, it often creates sound problems because these processors are not powerful enough to compute real-time audio in
• Movie Studio

  One answer, on 5/8/2022

  [Closed] Movie Studio 16 suite brak aktywacji
  HELLO. I can not activate Movie Studio 16 suite either from the program level or from the level of your account, (WIN 11 64 bit) program downloaded from the magix com site from the account page, shows that there is no connection what is nonsense the
• Web Designer

  One answer, on 4/1/2023

  symbols are updated / symbolen worden geüpdatet
  Anyone using Web Designer 19 who is familiar with thhis pop up message about updating symbols (the picture is showing the text in Dutch)? While building my website this messages occurs in the left down corner. The cursor turns into a spinning blue
• Xara Designer Pro

  5 answers, most recent on 5/24/2022

  RE: Getting ripped off by Magix/Xara
  What a convoluted mess Magix has made out of trying to reach technical support. Here's a suggestion. Design a webpage link that says "Technical Support" that actually takes you to a technical support page. And then — within that page — list a link
• Photostory

  2 answers, most recent on 5/4/2022

  RE: Transfer project to laptop???
  @Jan-Johnson Hi Jan and welcome to the user to user forums. I'm assuming your laptop is a lot newer than your PC. If so just log into your main Magix account on the Magix website where you registered your program using your laptop, and download the
• Movie Studio

  29 answers, most recent on 5/4/2022

  RE: Big Films effects no longer working
  @Derek-Norman Hi Derek. I spent more than 10 hours testing various Pro res files with MEP on Saturday and Sunday here (please read through it) and although sometimes annoying to use some Pro res files types I could not replicate your problem with
• Movie Studio

  15 answers, most recent on 8/10/2022

  RE: I currently Have ver 16 of movie studio would like to get the 2022 ver
  @Bill-the-repair-guy Hi William and welcome to the user to user forums. You may get offered Movie Studio 2022 instead of Movie Edit Pro 2022. It is just a name change and the same program. As long as you don't see the words 'Subscription' or '365'