• Rescue Your Videotapes!

  6 answers, most recent on 8/2/2022

  RE: Program not recognising my VHS player
  @Brad-Wilders Hi Try restarting the computer - Windows button, Power Button, Restart and see if the USB device appears when plugged in and the program then started. If not, then open Device Manager and check the USB capture device is listed in the
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2022

  RE: My MACL 2014 does not seem to work correctly. I want to reload it.
  @henniej Do you have some kind of "automatic audio improvement" like an EQ or volumen adjustment in the ASUS driver settings enabled? Can you show us which options are available in your audio device settings in Windows?
• ACID

  2 answers, most recent on 7/29/2022

  RE: Drag and drop
  I recently installed acid pro 10 but it’s not letting me drag and drop some tracks Kind sir, since you haven't specified what type of track or what the exact issue is, the whole point of Acid's excellent browser is that you just find your tracks and
• SOUND FORGE

  6 answers, most recent on 7/24/2022

  RE: Adding Third Party Plugins
  @MRD12 please be so kind and get into contact with our tech support. They guys will be happy to help you (Craig is on holiday at the moment but his colleagues will be able to help).   We have planned many improvements to the ability to work with 3rd
• Movie Studio

  41 answers, most recent on 6/20/2023

  RE: VHS made into DVD
  @Bigangbo That's what I thought. Most people if they transferred their tapes early to DVDs probably though they would never had to remaster the tape again. The program picked up that it had more than one sound track because whoever put it to DVD
• SOUND FORGE

  33 answers, most recent on 9/28/2022

  RE: SF15Pro crashing repeatedly
  Did the 192/24 wave files come from the same source? It is rare, but I have encountered 'wave' files were not PCM, they were some kind of lossy codec with a <.wav> file extension, would not open and SF displayed an error message then quit. If
• Movie Studio

  32 answers, most recent on 7/25/2022

  RE: Title Editing
  @Barb-Marik There is definitely something going wrong. The only way I can get a similar timeline view to your own is if I have the program not showing in full screen. Even then the Monitor display section shows correctly rather than your view which
• Video Pro X

  41 answers, most recent on 10/16/2022

  RE: Cant edit 4k videos nicely.
  @Pawel-Rybinski Have you only upgraded the graphics card on your system? Are you still running an Intel Core i7-4790K? I have the original Osmo Pocket and can run at the 4K settings with no problems using H264 and up to 20 mixed tracks of audio and
• Photostory

  12 answers, most recent on 7/22/2022

  Camera/zoom shot
  I am using MAGIX Photostory Deluxe Version 19.0.2.46 under Windows 10 Home on a Lenovo ideaCentre K430 with an Intel i5 with 12GB RAM. I would like to zoom from the full frame of a picture to a rectangular section of the frame with the zoom
• Off topic

  One answer, on 7/21/2022

  RE: subscriptions
  @Tommo8T I haven't tested it yet but it is possible that there will be some small one time fee to use certain codecs like AAC. This depends on the license of the codec developer. There is nothing Magix can do about this. If you didn't buy some kind
• Movie Studio

  64 answers, most recent on 11/3/2022

  RE: Anyone uploading the 2023 Movie Studio ?
  @browj2 Hi John. Hi Ray, Confirmed that MS2023 Plat/Suite can export to png. I seem to recall that you mentioned something about exporting to png with transparency - that cannot be done and never could. I do indeed use PNG files with transparency as
• Movie Studio

  12 answers, most recent on 7/31/2022

  RE: How to import new transitions, presets and templates for VHS effects
  @johnebaker Hi John. There certainly is such a thing as vintage transitions. I worked at Presbury's Screen Publicity and they invented the rotating star burst between commercials for ITV (remember those?) among other transitions and also later when
• Movie Studio

  4 answers, most recent on 7/30/2022

  RE: Music copyrights
  @Kevin-day @emmrecs Hi, Magix music is all "Royalty Free" but there are three types of licenses: Non-commercial, Commercial (Standard) and Commercial (Royalty free. Clicking on the "i" button gives you this page that you should review. Copyright
• Movie Studio

  10 answers, most recent on 7/31/2022

  RE: Creating Slideshows
  @Dino-AB Hi, Do you have MEP2015 basic, Plus or Premium. Look at the top left of the interface to see if it mentions Plus or Premium. If not, you have basic and you will be missing some editing tools and other features, including Travel Route
• Photostory

  One answer, on 7/6/2022

  [Closed] License Error Message Photo Deluxe 2022 & Video Deluxe Premium 2022
  Dear Users & Magix Team, Although I paid for the programmes and i can always log -oin successfully with Username and License Code, the error messages below appear whenever i try to: - Export files in any kind of format - Burn on CD with any kind
• ACID

  8 answers, most recent on 7/9/2022

  RE: Steam maker no work
  This is abuse and inconsiderate treatment of your clients like me 😡. The tool that they propose as a solution does not sound better than the one that they have eliminated and to top it off, in addition to being an external application (with the loss
• ACID

  No answers, created on 8/3/2022

  Anomalies with Acid Pro 10
  Here's another couple of oddities I am experiencing with Acid Pro 10. Maybe someone out there has also seen these and can tell me what to do about them. First, when inserting a soft synth on a Midi track, if I select a VST3 instrument, it loads, but
• Movie Studio

  81 answers, most recent on 7/25/2022

  RE: HEVC/H.265 files in Magix 2021 premium
  All, I have just downloaded and imported that HEVC file into my 11year-old, no-graphics system running MEP 2021 with no issues. As expected, it plays very jerkily but it does import OK (I have previously installed the HEVC codec from Magix). I
• Movie Studio

  81 answers, most recent on 7/25/2022

  RE: HEVC/H.265 files in Magix 2021 premium
  @AAProds @Scenestealer @emmrecs @fergie . . . ATI Radeon HD 4770 (512mb) which is ignored by MEP . . . . Why do you say that? It shows up in your screenshot of MEP program settings. The question is more "why doesn't it show up in the performance
• Photostory

  16 answers, most recent on 7/8/2022

  RE: I have an MP4 clip inserted in my Photostory which will not play audio
  John, have not tried your suggestions yet. Yesterday, I could not get Photostory to work. Said that there was not enough memory in program. (did not make sense to me). There was not even an arrow option to play what I had in it. SO, I upgraded to
• Other products

  One answer, on 6/28/2022

  MAGIX Photo Manager Deluxe limited Trial Version
  Hello, I am interested to buy the MAGIX Photo Manager Deluxe, but in the trial version I don't have access to all features, like Advanced Mode, in order to see if your software fulfill my exigence. How can a trial version be limited if is supposed
• ACID

  13 answers, most recent on 7/5/2022

  RE: routing between midi tracks
  Hi @Stephen-Maddison thanks for kind words. :) yeah, I had stumbled across the SignsofLife video as a result of your post, he does some great content! Personally, I found midinous to be too much hassle to get nice sounding things out of it. As an
• Other products

  One answer, on 6/25/2022

  What Currency
  What currency are the products sold... I am trying to purchase a product but there is NO indication as currency the product is offered... Also, I am not liking the fact that contact information is not available and you go around in circles with
• ACID

  4 answers, most recent on 6/26/2022

  RE: Customer Support????? Where does that actually reside?
  With respect to the cancelling of support tickets that you claim then , with all due respect then I find it hard to believe that they have done so without either : A) you wrote them a ticket on same subject before that they *did* respond to and