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@alan-johnVogel Thank you for the additional information. It is clear that you have paid for the Update Service and should, therefore, be able to update to the latest version. When the update fails do you see any error message? If so, can you tell

Video Pro X

2 answers, most recent on 4/10/2021

[Solved] mchammer_x64.dll

Getting this error on my Vegas Pro 365 subscription installation: ERROR -2147163964 occurred during installation Module C:\PROGRAM FILES (X86)\vegas\Shared Plug-Ins Audio_x64\mchammer_x64.dll failed to register . HRESULT - 2147024704 Anybody

Video Pro X

One answer, on 4/8/2021

[Solved] Installation error "Could not access network location [WIX_DIR_COM....

I had a problem updating Video Pro X. It just wouldn't allow the update to finish. It kept hanging saying it's waiting for the program to close... So I uninstalled it. Now it gives an error message "Could not access network location

Movie Studio

7 answers, most recent on 3/30/2021

[Solved] Premium 2019 - A Serious Program Error Occurred

I have just reinstalled Movie Edit Pro Premium 18.0.1.213 I place a video in the timeline, then try to apply an Effect/Template or Audio, every time the following error occurs and I am unable to proceed further, have tried reinstalling, changing

Movie Studio

4 answers, most recent on 3/22/2021

[Solved] Glitchy plugins out of the box

So I just upgraded from Studio Platinum 13 to Platinum 17 (Build 204) purchased online. First effect I try to use - Ignite Gunfire - asks me to "Register and Activate" using the email to which my software is registered, the one I successfully logged

Music Maker

11 answers, most recent on 9/2/2022

RE: [Solved] Installation Error Code 1638 Another Version Already Installed

I finally solved this problem. So for future customers with this issue. I found the error file created that gets sent to support. Opened it with Notepad and found the Main Product Code, which in my case looked like this: MainProductCode =

Music Maker

11 answers, most recent on 9/2/2022

[Solved] Installation Error Code 1638 Another Version Already Installed

I initially installed Music Maker Plus with no difficulty. I upgraded to Music Maker Premium and tried to install it over the original. For some reason it said that the versions were the same, they are not. The file sizes are different. I

Movie Studio

3 answers, most recent on 3/2/2021

[Solved] Movie Edit Pro Premium 21 Software update

I just applied the software update for Movie Edit Pro Premium 2021 and now NONE (Samplitude, Music Maker, Sound Forge Audio Cleaning Lab) of my Magix programs will open. I even tried restarting the computer. When I try to open Movie Edit Pro, the

SOUND FORGE

6 answers, most recent on 2/12/2021

[Solved] Sound Forge Pro 11.0 Build 299 Requires Elevated Priviledges

Currently on Windows 7 Pro SP1 64-Bit reinstalled 1/9/2021 due to hard drive crash. No updates from Microsoft because they deleted all of them on about 1/7/2021. Reinstalled this program 1/10/2021. I have used the program as of 2/8/2021 without any

Music Maker

2 answers, most recent on 2/7/2021

[Solved] VC RUNTIME 140.dll Error Code

I can't launch Music Maker Premium program because a VC RUNTIME 140.dll Error Code keeps coming up. I've already rebooted and uninstalled the program just to reinstall it and the same thing happened. What do I do?

Samplitude

5 answers, most recent on 12/5/2022

RE: [Solved] How do I get my money back?

@Fred-Godsmark Hi, So, you bought the package from Sweetwater, they didn't give you the activation codes for all products, and that is somehow the fault of Magix. Talk to Sweetwater if you want a refund - you gave them the money, not Magix. I

Movie Studio

15 answers, most recent on 2/7/2021

[Solved] Program crashes

Whilst using the programme and moving from Imports to say effects, I get a fatal message and unable to continue. I can get a error type log but that does not mean anything to me as I am purely a user. How do fix this ?

SOUND FORGE

7 answers, most recent on 1/7/2023

[Solved] SF Pro 14 error code - device not available...partial solution found

January 6, 2021 Hi Rick...you've helped me before...I hope you can now. (W10-SF Pro14) Today all of a sudden my options / settings don't seem to work. I get the error code" the device is not available". I use an MTrack Quad for my "line in" and MS

Music Maker

3 answers, most recent on 1/5/2021

RE: [Solved] lost features with latest premium update

Thanks for comments. I understand the apparent contradiction. I was invited to update MM and chose not to run side by side with old version. I didn't realise this would disable features purchased in older Premium as there is no warning this would

Music Maker

3 answers, most recent on 1/5/2021

[Solved] No video import in MM 2021

Good evening everyone,I am trying Music Maker Premium 2021 (latest version).The big problem I'm having is that I can't import any of the video files (created with Magix Video Deluxe) in Windows Media formats and in the proprietary Magix format.The

Movie Studio

3 answers, most recent on 12/31/2020

RE: [Solved] I have a crash on the program then it closes down

@Amhed-Odusanya Welcome to the Magix user to user forums. First, can you tell us exactly which version of MEP Premium you have? You can check under Help>About. I have edited your post to remove the first of your Error Logs because it is really

Movie Studio

3 answers, most recent on 12/31/2020

[Solved] I have a crash on the program then it closes down

----------------------------------------------------------------------MAGIX Movie Edit Pro Premium 30.12.2020 21:23----------------------------------------------------------------------CrashDump 20201230_212300_v19.0.1.23.dmp successfully

Video Pro X

8 answers, most recent on 12/4/2020

[Solved] Recently upgraded to latest version of Video Pro X, have many problems

1st Problem: Every time on launch, it prompts me to install extra content. But every time I try to click on the checkbox, I get an error sound. This is really annoying. 2nd Problem: Every time I try to open the Xara3D text editor to change 3D text

Other products

3 answers, most recent on 11/30/2020

[Solved] Movie Studio Platinum 17 won't import a file, works in VEGAS Pro trial

I have a bunch of mp4 files that I know I was able to import into my Vegas Movie Studio 17.0 Platinum Edition months ago before some updates on both my computer and I think to the program. I tried everything I could in terms of codecs to try to get

Video Easy

18 answers, most recent on 4/11/2021

[Solved] Picture freezing/being shaky, not able to install driver

Hello.I am having issues when trying to transfer VCR tapes into my Magix program. It used to work fine, but about six weeks ago, something changed. Whenever I try to play something in my VCR now while having it connected to my Magix program, the

ACID

21 answers, most recent on 10/21/2022

RE: [Solved] "Acid Pro 10.0 has stopped working"

When I first launch Acid Pro 10, I typically receive an error screen. It contains the following information: Extra Information File: C:\Users\torre\AppData\Local\MAGIX\ACID Pro\10.0\dx_grovel_x64.log File:

ACID

21 answers, most recent on 10/21/2022

[Solved] "Acid Pro 10.0 has stopped working"

When I first launch Acid Pro 10, I typically receive an error screen. It contains the following information: Extra Information File: C:\Users\torre\AppData\Local\MAGIX\ACID Pro\10.0\dx_grovel_x64.log File:

Photostory

12 answers, most recent on 11/11/2020

RE: [Solved] How to open this program after it is installed and registered

@Ashley-Bobadilla Photostory Deluxe (version 20.0.1.62, the latest), most definitely runs under Win 10 on my machine and has for at least the previous two full versions, i.e. 19.x.x.xx and 18.x.x.xx. So, since you purchased the program only

ACID

39 answers, most recent on 12/25/2020

RE: [Solved] 10.0.4 Software Update causing Unmanaged Exception 0xc0000005 Crash

@Amadeo-Acqua Nice! Here it is for people to see: Amadeo-Acqua wrote on 10/30/2020, 11:30 PM I have Acid Pro 10, updated yesterday and now get this exception and auto close crash ACID ProVersion 10.0.4 (Build 29) 64-bitException 0xC0000005 (access