• Off topic

  One answer, on 5/15/2024

  RE: Password reset
  @Devin-Weseloh Welcome to the Magix user to user forums. I think your only option is to email infoservice@magix.net and explain fully what has happened and ask for their help in resolving the issue. HTH JeffForum Moderator
• Music Maker

  6 answers, most recent on 8/28/2024

  RE: change my email
  @damon-briggs You need to contact customer support at infoservice@magix.net. Only they can merge two different customer accounts into one. We here are only users like you.
• Movie Studio

  62 answers, most recent on 5/4/2024

  RE: System hardware not being utilized
  @me_again Hi Andy The only way for a member of the forum to become a 'Former user' is if they delete their account. He is also a 'Former user' in the Vegas forum. John EB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @David-Stromski Hi . . . . is he able to still see my response or no . . . Tom should be able to see your hidden post, I also tagged him in my first comment above. . . . .  I would have been able to send this to him privately . . . . You
• Photostory

  2 answers, most recent on 3/26/2025

  RE: Project automatisch opnieuw laten afspelen
  @Margret-Brandhoff Welcome to the Magix user to user forums. You can create your slideshow to play on a "loop" but only if you are exporting it to DVD, I believe. When you go to the Burn screen , click on the image of the menu which you see and
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto What author? There are some bad actors who simply claim they are the rights holders. For example, they take the royalty free music and add their own vocals and upload it via a distribution service. Then other users, like you, get flagged
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Betovalle, I don't know if your question was directed at me? In your country, what could the term "deluxe" mean? (something sophisticated? If so, were the VPX, MEP, and MMS products ever displayed in marketing as "deluxe"? As an executable
• SOUND FORGE

  One answer, on 1/17/2023

  RE: [Solved] Savaing MP3 Files seems to lengthen time.
  Welcome to the Magix Sound Forge users community @Ronald-King. Encoding an MP3 will inherently add time to the head and tail. As I recall, up to 30 milliseconds. more of less I am not aware of a MP3 encoder that can eliminate this behavior. The
• Other products

  One answer, on 2/1/2023

  RE: [Solved] Photo Manager Deluxe non-supported file format
  @Lisa-Smeallie Welcome to the Magix user to user forums. I assume you are trying to delete the non-supported format file from within Photo Manager, and that is producing the error message? Is that correct? If so, you need to close PM and use Windows
• ACID

  6 answers, most recent on 8/8/2025

  Error Saving
  Just installed the latest version of ACID on a new PC. I have been a user for decades so I'm familiar. But among the weird things I'm noticing, I can't seem to save my projects. I have a combination of loops and live tracks and I can save the .acd
• SOUND FORGE

  17 answers, most recent on 5/28/2024

  RE: SF18 build 21: Plug-in Manager problem
  Hi @Unsounded, with the SF 16, 17, 18 'Plug-in manager', user folders can only be added to the root 'Favorites' folder or a user sub-folder.I preferred the 'FX Favorites> Organize' in SF-15 and prior. IMO the 'Plug-in Manager' is a counter
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi The software appears to be freezing at the creation of the media pool. Are you using One Drive with your Documents folder syncing/uploading to the cloud? If so this is known to cause issues and is not recommended. Ensure that One
• Movie Studio

  One answer, on 6/16/2024

  RE: [Closed] Vegas Pro won't let me in
  "Sent to Device Management"! Doesn't make sense. Anyway you are on the wrong forum https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1274081/ Repost on the Vegas forum for assistance.
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows
• Movie Studio

  One answer, on 6/14/2024

  RE: Recording error message
  @John-Bogart Hi, and welcome to the user to user forums. Check you have the latest Intel GPU driver which should be Graphics Driver 31.0.101.2128. Assuming that is your only graphics processor. If you have another third party GPU what make and model
• Movie Studio

  10 answers, most recent on 3/15/2025

  RE: Transition editing in Magix 2023
  @Tiempie-Lamprecht Hi You can create your own transitions, - see this tutorial for one method, The image below shows transitions I have created using this method. The procedure is the same in Movie Studio Note: creating the icon image and preview
• Video Pro X

  6 answers, most recent on 8/16/2024

  RE: [Closed] split large file into two parts
  @Ivor-Williams007 Hi and welcome to the user to user forums. In the main monitor you should see two symbols. [ and ] They are range markers and mark in and out points. set the [ at the beginning of what you want to export and the ] for the end. Then
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  @preacherallen Hi . . . . When recording video it will not hold it's settings from the last time I recorded.  . . . just open the VIDEO EXPORT and then click OK before recording . . . . What are you trying to record, the screen, capture from a DV
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  @bjtap Hi . . . . the 2026 did not overwrite my MMS2025 . . . . Have you installed a different edition? It should replace MMS 2025 if you have the same edition. . . . . I could not get the audio files (under the audio tab) that I had previously
• Music Maker

  27 answers, most recent on 1/7/2025

  RE: How to turn off loop preview?
  I love direct. You may have noticed. And, no, my beef with MM is mainly that it doesn't work, not how it works. From that, I could accuse you of false accusations. And from other things you say as well. But I won't. Because I'm an adult. Way more
• Movie Studio

  2 answers, most recent on 11/24/2025

  RE: téléchargement video deluxe 2013 impossible
  @claude-DIAZ Les anciens programmes de téléchargement ne fonctionnent plus depuis au moins deux ans. Auparavant, le support Magix (infoservice@magix.net) fournissait les programmes d'installation aux utilisateurs qui en faisaient la demande, mais il
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach Try the following. Make a right click on a folder in Windows Explorer > Properties > Security and check which groups and users can access the folder. There should be listed your SYSTEM group, your Windows user account, your
• Movie Studio

  7 answers, most recent on 11/8/2024

  RE: Export Error
  Hi and welcome to the user to user forum. It's possible the program is trying to use one of your graphics chips that are no longer supported by the current program. In File / Settings / Program, go to the Device options tab and see if either