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I have recently started using my Magix Movie Edit Pro MX Plus video software after a hiatus of a few years. I am having problems rendering my videos as an MPEG-4. A few days ago, I received a codec allowing me to do this and I was able to render ONE

Movie Studio

10 answers, most recent on 1/18/2023

[Solved] Twitch exported video goes blank after few seconds

Hi, I downloaded few clips from Twitch streams and when I import them into Magix Movie Editor, audio works and few first seconds of video shows, but then video goes blank. This happens with all clips and different Movie Editor versions. ATM I am

Movie Studio

2 answers, most recent on 11/29/2025

RE: Download from Cloud Import Fails

Thanks, John. Yes, the files do end up in a similar folder for me, just intermittently. My current workaround is to close the program and restart it each time I want to download a stock media file. It works perfect the first time on a fresh start,

Music Maker

14 answers, most recent on 6/10/2024

RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.

So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Thanks @SP. and @rraud. Appreciate the response.What's interesting is that SF15 doesn't have that value checked. And I've never had to make that configuration for SF to work. I've flipped that flag, will this and report back.

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I forgot to mention the other thing that they took out of ACL 4. ACL had a very useful 2 track feature which helped in making exact replacements in sections of audio. They now claim that cannot be done and have a high feature audio editor. ** They

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

Audio Cleaning Lab 4 is no longer available on Amazon. Actually I have been able to fully install ACL 10. Acl 15 almost completely installs after it tries and tries to read the CD. By importing files from an image of my old computer, it finally

Music Maker

2 answers, most recent on 8/26/2023

RE: [Solved] Unwanted "fan blade" effect / VST3 instrument settings not saving

@TVThemeGuy There might be an incompatibility with Spitfire sample player and Music Maker. In the past Music Maker had problems with VST3 plugins (for example showing no GUI). On the other hand, not all developers adhere exactly to the VST standard

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Some additional information: It seems the trial serial number generation doesn't work at the moment, so you can't test the new version. Upgrading currently doesn't work. The shop doesn't recognize already owned licenses. Both problems will surely be

Photostory

11 answers, most recent on 1/7/2024

RE: [Solved] SOS!!!!

@teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

4 answers, most recent on 1/26/2023

[Solved] Saving-Using Overlays MEP2016 Plus

Thank you John and Ray on the last question concerning Plug In's ... I decided to download a few free overlays regarding 'Aged Film' which I saved to a desktop folder. Should I move/add the contents to the folder 'Movie looks' within MEP? Then drag

Music Maker

16 answers, most recent on 5/15/2023

[Solved] Keyboard doesn't work

Hi Guys, I have a keystation 88 M-AUDIO linked to my Magic Music Maker 64 bit. Feels like I've checked all the right boxes and i can see the keys light up when I use my mouse AND when I touch my keyboard but no sound is coming out. What am i doing

ACID

2 answers, most recent on 5/1/2023

RE: [Solved] Waves V9 VST's not showing in ACID

In case this helps others: I have gotten my hands on an installer for version 8.0.8, and it works properly with the Waves VST2s. Something in one of the patches since that version broke the waveshell scanning for VST2 plugins. From here i am able to

Off topic

27 answers, most recent on 4/23/2023

[Solved] Can't log in to my account.

How do I contact support when I can't log in to my account to contact support? Do they have an email address? I have several Magix/Xara programs but trying to login to my account produces a server working on it/too late message. This has been

Other products

One answer, on 5/17/2026

[Closed] Crashing Vegas 20.0

Each time I open Vegas 20.0 on my Win11 PC it crashes. I've tried all the things ChatGPT suggested - disabling the plyugin folder, fresh installs, trying to start Vegas in safe mode, etc... but nothing. The crash report says ntdll.dll is at fault,

Video Pro X

34 answers, most recent on 1/18/2023

RE: [Solved] Major incompatibility problem.

@CubeAce it's a head scratcher for sure. I will start rebuilding a new NVME and start to migrate over to it slowly. A way to also not install software that I don't use. I was in panic mode when it happened to me, spending hours trying everything.

Music Maker

12 answers, most recent on 5/24/2023

RE: [Solved] 64 bit version increase 1 tone when press record

Hi there - so this is it - the issue is fixed, why it happened i have no idea, my solution was to take the original win 10 SSD (512Gb) from November 2022 - update the graphics card, update MM 64 bit as it had old 32bit, then cloned it over the NVMe

Web Designer

6 answers, most recent on 2/6/2023

RE: [Solved] Smart Tables - Show/Hide Captions

Hi John, Resolved. I simply had to click on All Layers/Objects visible. It works just fine now. Thanks for your support. It is appreciated. Brett.

Photostory

One answer, on 9/11/2025

Photo files

I now use an iphone 15 photos and they have an extension ".HEIC." HEIC does not seem to work in Photostory. It loads into photostory but doesn't open the files. Is there an update to Photostory or another fix for this?

Movie Studio

14 answers, most recent on 6/14/2026

RE: Formatting Drive

@AAProds 64k. Blimey Al, that's a straightforward positive reply. Thanks. See that spanner in those works? Now I've got to rethink what it's new purpose in life is 😠🤓😃. It's a good job I've not done anything with it yet. AndyW

SOUND FORGE

3 answers, most recent on 3/29/2025

RE: Meters running slightly ahead of the music playback

@JULIAN-FLETCHER Does it work normally after restarting the computer? Please select the Restart option and not the Shut down option.

Music Maker

3 answers, most recent on 1/17/2026

RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM

I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous

Video Pro X

5 answers, most recent on 9/3/2023

RE: [Solved] Very bad quality on imported video

@skarvika Hi, can you share some info first, 👍 After some experimentation, I may have found the source of the issue actually. Seems like it's not an issue on my end, but rather that whatever codec was used on the original file was not one that Video