• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Music Maker

  11 answers, most recent on 6/28/2024

  RE: How do I get my VSTs back?
  It's 2025 and to clarify I bought it, not just an update I used a activation key they gave me via email How can I reactivate using my old 2016 key. How?
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  @Jess_B-2014 Hello, welcome You said.... "MAGIX - Contact me by email. PLEASE. Ideally, sometime Before I'm forced to look at this as ongoing racism by your company" Please do not make any unfounded accusations of racism just because you are having
• SOUND FORGE

  7 answers, most recent on 1/17/2025

  RE: How to correctly write subchunks for regions and marks programmatica
  @CLEGER Hi . . . . I don't know what I'm doing wrong, if someone could provide me with the structure in whichthe region information is stored in the file or help me with this situation, . . . . Please note this is a user to user forum, not Magix
• Movie Studio

  One answer, on 12/19/2022

  RE: [Solved] How to de-register copy of Movie Edit Pro Premium
  @Autie-Camilleri Welcome to the Magix user to user forums. You need to ask the family member who gave you the copy of MEP, assuming he no longer uses it, to email infoservice@magix.net with full details of his email address and product serial number
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello @zdenekrsa, I think there are two things going on. On the first screen, you get a message that you can download the MPEG-2 by clicking "Yes". On the second screen, I read that Pro X16 has not been successfully deactivated, because Pro X16 is
• Music Maker

  3 answers, most recent on 7/9/2024

  RE: email
  @Jana-Samsel Hi Can you clarify if you are trying to, embed or attach a music file (mp3?) to an email? How big is the audio file and what format? Which Outlook are you trying to use, the App or the desktop PC office version? John EBForum Moderator
• Movie Studio

  One answer, on 6/4/2024

  RE: my serial number don't work
  @LULEK Hi and welcome to the user to user forums. Unfortunately there are no Magix staff on the forums. It is run by users only. You will have to email Magix directly at infoservice@magix.net or sales@magix.net Ray.
• Other products

  One answer, on 11/3/2024

  RE: Account was hacked
  @Lorenzo-Alston Welcome to the Magix user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net with FULL details of the products you own (you could also include your proofs of purchase) and ask for
• SOUND FORGE

  4 answers, most recent on 11/27/2023

  RE: NO activation code sent with "registration successful" email
  Are you sure the serial code is not in the email? Check your spam/junk mail folders as well.The trial activation serial code should also be in your 'Magix Service Center> My Products'.. assuming you created or already have a Magix account with
• SOUND FORGE

  One answer, on 7/22/2024

  -24 code after reinstall windows 10 -> 11
  Hi! I reinstall Windows (from 10 to 11) and can't activate sound forge 15. I bouth it on HumbleBundle year ago. I can see -24 error. The serial number has already registered to another email address. How can I fix that problem? In Magix account I
• Music Maker

  One answer, on 10/25/2023

  Need to Change my Email address PLEASE
  Hello, I just love my Magix products: Movie Edit Pro 2021 and thanks so much for the free Music Maker. Will you please change my account email from email addresses removed. I would be so very appreciative if you could do that for me!
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @k9vet Hi The registration number box shows as a prefix to indicate the serial format, ie P3-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx where x represents a number, enter the whole serial number including the P3- Depending on where you purchased you may
• Music Maker

  4 answers, most recent on 1/8/2026

  RE: Probleme saisie n° de serie
  @Philippe-LeBannier Welcome to the magix.info users forums. You say you purchased the 2025 update. From where did you purchase it? I ask, because the 2026 update is the current version; I don't believe the 2025 version can still be purchased
• SOUND FORGE

  6 answers, most recent on 12/26/2023

  Need Access Code
  Hi, I just downloaded a trial of Sound forge Pro. I installed the program, and registered, After 10 minutes, No email! The email address is correct and it's not in my junk folder. How long does this take? Not
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• Video Pro X

  One answer, on 10/29/2024

  RE: [Closed] VegasPro 18.0 Crashes when Rendering - Can't Download VegasPro 18.0
  @John-Bartol Please read this pinned post and follow the advice given there. Also, please do NOT post confidential personal data, like email address and phone number, to this, or the Vegas products forums; they are public forums and not any contact
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  Hi @browj2 I confirmed the problem in your other thread. The PTF problem was fixed, but Magix broke the part that worked - putting trimmed clips from the timeline to the PTF and back - gives only 1 second. Did you open a ticket? If yes, did you get
• Other products

  One answer, on 4/4/2024

  [Closed] Vegas pro 14 already registered
  I am getting an error and cannot launch saying the program is already registered to another email address. I got the software via a humble bundle. I was directed here for support.
• Movie Studio

  3 answers, most recent on 12/5/2023

  RE: I don't have the email with the Serial Number
  @Kelly-Hughlet Your only possible option is to email infoservice@magix.net, give them all the details of what has happened and ask if they can please resend the confirmation email with its serial key. HTH JeffForum Moderator
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi, In your country, what could the term "deluxe" mean? (something sophisticated? If so, were the VPX, MEP, and MMS products ever displayed in marketing as "deluxe"? As an executable program/process, it is "internally" displayed by the Windows Task
• Music Maker

  One answer, on 11/29/2024

  ordered Symphonic Rock - Complete Bundle Non-commercial, never rcvd
  i placed the order, my money was taken, the product 'Symphonic Rock - Complete Bundle' was never downloaded into my magix program. i checked the 'my products page' and it shows that i ordered it but never got the downloaded program. what do i do
• Off topic

  One answer, on 1/5/2024

  Error 24 - Email Registered to someone else
  The serial number shouldnt be registered to anyone else
• Music Maker

  5 answers, most recent on 4/22/2024

  RE: MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice
  @Koppika Since it's impossible to find a support contact (email or phone), Clck on SUPPORT at the top of this forum, Audio, Music Maker, scroll to the bottom. Contact Support. John CB