• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  7 answers, most recent on 1/4/2024

  RE: Old Video Pro 2015 ver
  I did get error message that the install file can not DL C++ file ??
• Movie Studio

  19 answers, most recent on 12/30/2022

  RE: [Solved] Project created with MS17 Platinum Pan zoom don't work in MS2023 Plat
  @Tom-Lamson Hi Look at your previous response: . . . . I uninstalled Quicktime using Revo and scanned and removed leftover files. I opened the vf file and got the same error file. . . . . The natural assumption is you did not re-install
• Movie Studio

  18 answers, most recent on 11/30/2024

  RE: MPEG-4 codec problem
  @JeromeJ-McIntosh Hi From the error message it looks like you are using One-Drive as your main Documents storage area. Movie Studio creates temporary and auto backup files which are written to the Magix folder in your Documents folder, however it
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera
• ACID

  One answer, on 5/7/2024

  Warning while installing loops and instrument add-in
  during loops and instrument install got a pop up error that stated die hilfe konnte aufgerufen werden which translates to call for help. it is indicating the issue is in the installation manager. should i ignore?
• SOUND FORGE

  One answer, on 7/22/2024

  -24 code after reinstall windows 10 -> 11
  Hi! I reinstall Windows (from 10 to 11) and can't activate sound forge 15. I bouth it on HumbleBundle year ago. I can see -24 error. The serial number has already registered to another email address. How can I fix that problem? In Magix account I
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 Hi . . . . error message off of sound Forge because there’s no OpenGL . . . . What is the specification of your computer system including Windows version and the full name and version of Sound Forge you have. See this topic for what is
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  @derek-brown Hi Derek. No I have not seen that particular error code. Does it happen every time you use the program? Video Deluxe is the base name used for the program and known as Video Deluxe in some countries. Ray. Thanks no only once in a while
• Video Pro X

  One answer, on 5/6/2024

  [Closed] There is a problem installing the program Help me
  Images removed by Moderator I'm using the Vegas Pro 21 I recently formatted my pc and reinstalled your program Vegas from scratch, and there was a problem When I installed the coreFX Suite audio plug-in, there was an error that it was already
• Photostory

  8 answers, most recent on 2/15/2023

  RE: [Solved] Inability to insert a video in a project on Photostory DeLuxe 2022
  @bdesha Hi . . . . NVidia GeForce GT640 . . .  I have a feeling that the replacement card is the cause of the problem that I am encountering . . . . I would agree - the GT640 is not usable by the program as it does not support NVENC - I would
• ACID

  4 answers, most recent on 3/31/2024

  The temporary directory is getting low on space.
  the temporary directory is getting low on space. Please try to free up room on drive C:\I am always getting this error when I open up acid pro. This started happening right when I upgraded my C: drive to a Samsung 990 pro 4TB. I beleive this is an
• Movie Studio

  One answer, on 1/20/2024

  support
  I was never able to install Movie studio as it gives the error message of invalid serial number.
• Other products

  One answer, on 4/4/2024

  [Closed] Vegas pro 14 already registered
  I am getting an error and cannot launch saying the program is already registered to another email address. I got the software via a humble bundle. I was directed here for support.
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows
• Off topic

  One answer, on 1/5/2024

  Error 24 - Email Registered to someone else
  The serial number shouldnt be registered to anyone else
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox @Gid What I find interesting is Magix's own statement on their news pages. See any glaring omissions? Ray.   I'm not sure if I would read too much into these comments. Probably another error on the part of Marketing. While VPX is not
• Other products

  2 answers, most recent on 12/27/2022

  RE: [Solved] burnig problem
  @bruce-mcmillan Welcome to the Magix user to user forums. Which Magix video programs and what is the make and model of your DVD burner? What has changed on your computer since you were last able to use it to create a disc? The latest Magix Burn
• Audio Cleaning Lab

  2 answers, most recent on 11/10/2023

  error message
  error while writing noise sample file appears when I try to play the sound file using Sound Forge Audio Cleaning 4. Also unable to play file when it's been imported
• Off topic

  5 answers, most recent on 5/8/2024

  [Closed] Vegas forum privacy error
  @johnebaker @Reyfox Can you log into the Vegas forum? I'm getting this.
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  i can't access my magix video pro x14 , i keep getting an error message -24 saying the activation code is on another email address???????? i did get a ticket # 20240xxxxxx related to changing an email address and password . and don't ask me when
• Movie Studio

  3 answers, most recent on 11/25/2024

  “No playback device activated”
  Hi, I have recently re-installed one of my older versions of Movie Edit Pro, onto my new PC. At the moment I can load video files into the editor, but when I click play, it comes up with a message saying: “No playback device activated! Please
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted