Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Tracy-Kleynhans Welcome to the Magix user to user forums. Sorry, there is no telephone number you can be given because telephone support is not offered by Magix. Exactly which version and variant of MEP did you previously have? When you say the

Movie Studio

25 answers, most recent on 8/10/2021

RE: Moving on from MEP 13

I guess we will have to disagree. I actually own and use an all AMD computer so speak from 1st hand experience of using it with 150MB/s + 10bit video clips. Scrolling back an forth on the timeline isn't an issue. And while there are more Intel

Video Pro X

218 answers, most recent on 9/16/2021

RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.

@johnebaker What was the export time for a 5 second image? If no effects applied (and therefore working without errors), 1.8s according to the log. If resized (and therefore errors in the log and a blank video output) 3.0s. I can only assume the

SOUND FORGE

2 answers, most recent on 8/2/2021

Sound Forge Audio Studio 10.0 reinstall on another computer

I Need Help re installing Sound Forge Audio Studio 10.0 onto my new computer! I have serial numbers and can get access to download. but once I start its states ERROR. I have previously had it on an old computer that I cannot access. If someone could

Movie Studio

2 answers, most recent on 8/1/2021

RE: Titles disappeared

@Carrine-Reilly Hi If the track with the title on is not muted, then we need more information: Computer specification see this topic for details required and please quote the processor and graphics card make/model in full. The program version number

Other products

2 answers, most recent on 7/31/2021

[Closed] Vegas Pro 18.0 reinstall

So, I bought vegas pro 18.0 in Korea and recently I moved to America. My computer had some issues so I format my computer. But when I try to reinstall the Vegas with the serial number I received, it keep says "This serial number is already used by

Movie Studio

One answer, on 7/31/2021

RE: Rebuilt Computer to support Windows 11 and can't activate effects

@cfreese1977 Hi and welcome to the forum. We need more information . . . . I rebuilt my computer to support Windows 11 . . . . What is your computer specification - see this topic for details of what is required and please quote the processor and

Other products

3 answers, most recent on 8/1/2021

SpectralLayers Pro 2 No Longer Runs

I registered my SpectralLayers Pro 2 license several years ago (2017). It shows up in my list of products as registered and yet if I try to run it I get a notice that it needs to be registered. I get a screen asking for my login information which I

Off topic

One answer, on 7/31/2021

[Closed] Vegas Pro 18.0 reinstall

So, I bought vegas pro 18.0 in Korea and recently I moved to America. My computer had some issues so I format my computer. But when I try to reinstall the Vegas with the serial number I received, it keep says "This serial number is already used by

SOUND FORGE

One answer, on 7/29/2021

License recovery question

Good day! Our customer has encountered a loss of licenses due to the change of the system administrator, is it possible to get help from you on this issue? If so, the essence of the problem is below. LLC "Radio company RADIO ROKS - Region" / INN

Music Maker

7 answers, most recent on 7/24/2025

RE: Installing Music Maker

@Mirek-Trzupek Hi You can install the program on 2 computers, if the old computer was the only one it was installed on, then install MMM on the new computer - the download is available in your account at magix.com under My Products. When you start

Video Pro X

19 answers, most recent on 7/26/2021

RE: Installed X2.5 upgrade and it won't work with my existing edit files

@BSMan Hi . . . . I'm wondering why the numbering scheme was changed and there is/was a VPX2, yet the newer version was not numbered, say, VPX 3. Confusing, to say the least, although I realize that 13 is a higher number than 2. And I've now also

Video Pro X

19 answers, most recent on 7/26/2021

RE: Installed X2.5 upgrade and it won't work with my existing edit files

Jeff, I looked at help for my VPX13 and found that the version is 19.0.1.98. (Yes, the title screen shows VPX13). No build was listed, although I looked at the help pretty thoroughly for it. When I started VPX13 it did let me know that an update to

Video Pro X

19 answers, most recent on 7/26/2021

RE: Installed X2.5 upgrade and it won't work with my existing edit files

Yes, I was using Video Pro X2 with Windows 10 and in fact made some very nice videos with it. In fact, here's the link to the Pine Barons God Bless America video I made in June this year for July 4: Like I said, when I started Video Pro X2 a few

Video Pro X

19 answers, most recent on 7/26/2021

Installed X2.5 upgrade and it won't work with my existing edit files

I have Video Edit Pro X2 and was prompted to download and install the upgrade to X2.5. I did that and now Video pro X2.5 will not open the editing files I previously created. Can't find any of the videos used, etc., and ends up with nothing. I have

Movie Studio

19 answers, most recent on 7/22/2021

RE: [Closed] Having some major issues with MEP and would like some help fixing it.

@lloydmajor75 Welcome to the Magix user to user forums. Unfortunately, your first post here has really nothing to do with the specific problems the original poster was experiencing which were to do with certain .mov files. Please do not hijack

Web Designer

16 answers, most recent on 12/10/2021

RE: Program freezes

RAM Memory slots Total memory slots 4 Used memory slots 4 Free memory slots 0 Memory Type DDR3 Size 8192 MBytes Channels # Dual DRAM

Movie Studio

4 answers, most recent on 7/21/2021

RE: HEVC codec for Canon Log 3 files?

@BlueSkyBonsai Hi and welcome to the forum. So it looks like the HEVC codec is incapable of handling C-log 3 files. I very much doubt the gamma curve of the recorded file would affect playback in MEP. Please download the free Media Info utility and

Music Maker

6 answers, most recent on 7/20/2021

RE: Unlimited Loops

@Ralph-Allenjr Hi . . . . just not my laptops . . . . Assuming this means you have the program installed on 3 computers - the licence conditions allow the use of 2 installations simultaneously, the third will not be useable until you deactivate one

Music Maker

9 answers, most recent on 7/21/2021

RE: 3rd Party VST Instruments - fine. BUT All my VST FXs not fine?

@Rigby-Allen I can happily confirm that MM 2022 does use VST Effects, not just VST Instruments. I have quite a number of the former and all show up for me in the app. So, can we first check that you have listed ALL the folders on your computer where

Video Pro X

3 answers, most recent on 7/22/2021

RE: [Closed] Software keeps crashing and freezing for no reason

@David-Maria Welcome to the Magix user to user forums, so your vent/rant is being delivered to other users and not Magix staff! If you are genuinely seeking help from us please start by telling us exactly which version of VPX you have. You can check

Audio Cleaning Lab

26 answers, most recent on 7/17/2021

RE: Feedback in Record Mode

@Tano Hi . . . . No reaction at all. Does the fact that I am a trial user interfere with activation? . . . . No - the activation code will unlock the trial version so it is the full program. Assuming you got no error message and the computer has

Photostory

10 answers, most recent on 7/17/2021

RE: Program will not open after it was deactivated several months ago

I was mistaken about the serial number: it begins with P3. Should I uninstall what is on my computer before going to the Magix site & downloading this program?

Photostory

10 answers, most recent on 7/17/2021

RE: Program will not open after it was deactivated several months ago

@Sally-Weigand Hello Sally, You previously deactivated your Photostory and want to start using it again on the same computer. I assume that you have not uninstalled Photostory. If so, this please do the following: click on the Photostory Deluxe