Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I have had tons of trouble with the new version of Vegas Pro 20.0. First of all, it crashes every chance it gets. How do I prevent that? Secondly, it automatically loops my videos, which I have tried to turn off but can't. Rendering has been an

Movie Edit Now

2 answers, most recent on 4/4/2024

I need help ,older copy of Movie Edit Pro 15 won't register

Hello, 10 years ago , purchased and used Movie Edit Pro 15 to covert my VHS tapes to digital copies. I am not retired and wanting to complete this project, when I went to load and then register my software , an error came back saying it was already

Other products

One answer, on 11/6/2024

[Closed] Video Pro 22 Suite

I have to go through this first just to get email support On August 8, 2024, I installed Vegas Pro Suite 22, and it works well with my computer using Windows 10. However, the link did not include the full version of it. Therefore, I received another

SOUND FORGE

10 answers, most recent on 12/4/2022

RE: [Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer

See this recent thread where another user was also missing the SpectraLayers Pro activation serial. To summarize, contact Magix Customer Service. Email them at: infoservice@magix.net -or- sales@magix.net. That said, I do not see anything about SLP-9

SOUND FORGE

7 answers, most recent on 4/30/2024

RE: unable to activate for new pc

I try to activate version 15 of Sound Forge again on different Pc. i have deactivate 2 pc. seriial code and email is correct when login.what can i do? can you help to clear my record so that i could register again?

Photostory

One answer, on 1/9/2024

Trying to move Photostory 23 from my old tablet to my new desktop

I cannot access my account because I don't know the password and the email address on the account is from a website I no longer own. I can't reset the password because I can't receive and email at the old account. I can give you the order# and

Xara Designer Pro

2 answers, most recent on 3/10/2025

RE: Just got billed - do not want renewal

@Stephen-Smith8796 Welcome to the Magix user to user forums. As such, there are no Magix staff here and no-one who visits here can do anything to help you to retrieve your money, sorry! To resolve this you need to email infoservice@magix.net with

Sequoia

3 answers, most recent on 12/18/2024

RE: quieck quistion on sequia

@leiflarsen-larsen Welcome to the magix.info user forums. So there are no Magix staff here. The title of your post mentions Sequoia but you then ask about Samplitude (Pro) X8 Suite. Which software do you have? If it is Sequoia I would recommend you

ACID

32 answers, most recent on 9/25/2025

RE: How to cancel subscription?

@JuanCarlos-AcuaCanto Hello welcome Why would you wish to wait? As advised contact Magix with the provided email and it will be dealt with accordingly. Email offers a quicker response and cancellation. Stephen Forum Moderator I don't wish to wait,

SOUND FORGE

6 answers, most recent on 12/26/2023

RE: Need Access Code

Seasons Greetings @paul-t4618aulieT, look in your Spam/Junk folder(s)? Emails from Magix can end up there.

Movie Studio

7 answers, most recent on 9/25/2024

RE: Error-24 Magix movie studeo 2023 paid version. please help

@makingmusic Welcome to the Magix users forum. Which Magix program do you have? You've posted to the Video products area but I wonder whether it is either Movie Studio or Video Pro X which you own, or a different product? Pass codes, aka serial keys

Other products

5 answers, most recent on 2/7/2025

RE: Independence Pro Premium Suite Being Flagged as Malware

@christopher-h5120 Welcome to the Magix user to user forums! I must state immediately that I am NOT a Mac user/owner so have no idea if/how that security message can be bypassed, but you do need to be aware that Independence Pro has not been updated

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hello Jürgen, Contacting Magix Support is very difficult. I'm not a fan of AI chatbots myself, but more and more companies are switching to them. I actually understand that, because about 95% of the answers can be found on the internet or in

Samplitude

6 answers, most recent on 11/29/2024

Installer exits

Good evening,I was wondering whether you could please help me. I have downloaded the installation manager onto both a Vista and a Windows 11 computer through the links provided in my purchase confirmation email. Both of them have the same error. I

Off topic

3 answers, most recent on 11/19/2023

RE: change email

can i have them cancel the order because when i bought the bundle it was gmai.com lol not Gmail.com so no emails will come i already asked for a cancel the order and threw paypal this website should really check for emails

SOUND FORGE

31 answers, most recent on 4/17/2026

Sound Forge alternatives

I've been using Sound Forge since 1995 (Sonic Foundry - Sound Forge 3). Its been a fantastic workhorse for editing and managing stereo files (I use Cubase for multi-track as well as various Izotope products). They went through Sony and now Magix. I

SOUND FORGE

One answer, on 4/3/2025

RE: Sound forge pro 10

Is there still a way to purchase Sound Forge Pro 10? Not from Sony or Magix. Someone on eBay or elsewhere may want to sell SF-10. If you can find it, make sure it has a valid serial and Magix log-in info so it can be activated, or have the seller

Music Maker

5 answers, most recent on 11/20/2025

RE: MMM Unlimited - Loops Unlimited vs Soundpools

@PDX8 Soundpool is just a name Magix utilizes for their audio loop collections. There are also loop collections from other creators available, for example Acid loop collections were made by Sonic Foundry or Sony many years ago and Magix bought the

SOUND FORGE

2 answers, most recent on 11/29/2022

[Solved] Do I need to buy Sound Forge Studio 16?

I bought Vegas Pro yesterday and an email was sent to me with only a serial number for Sound Forge Studio 16 but no download link and activation key. Does that mean that I need to buy this product separately?

Photo & Graphic Designer

4 answers, most recent on 1/5/2023

RE: [Solved] Xara Photo & Graphic Designer 16 & 19 installed? Stuck in Update Loop

@SGTDRE Hi If the update notices are still coming from within the program as your original images above show then raise a support ticket using the Support link at the top of the page. If you have not used the Support system before - select your

Video Pro X

2 answers, most recent on 11/15/2023

[Closed] Error 24 and I want to change my email

Hi there, I bought the Vegas pro 21.0. By mistake I put my student email address which is gonna be deleted this summer, once i finish my studies. When I am changing the email in my account I have problem (error 24) when i render as. When I keep my

ACID

13 answers, most recent on 12/31/2024

RE: My Acid 11 Error code 14

@Gunter-Bubleit Please be aware that these are public forums and confidential data, like serial numbers, should never be posted here. Hence I have edited your post. No-one who posts here is a Magix employee; you need to email infoservice@magix.net

Movie Studio

7 answers, most recent on 9/25/2024

RE: [Solved] Error-24 Magix movie studeo 2023 paid version. please help

@June-Nome I don't think you need to uninstall and reinstall. With MMS open go to Help>Deactivate program. Follow the instructions to do so. Close the app. (Perhaps, even reboot the computer) Restart the app and proceed through the

Movie Studio

No answers, created on 11/27/2023

not recieved free trial activation code email

hi- signed up for a free trial before deciding to purchase - no activation email has arrived - tried twice, checked spam, checked outlook rules. checked my purchased iteams and activations and can see an entry for Movide studio but its obviously not