• Sequoia

  3 answers, most recent on 2/14/2024

  RE: Trial already expired
  @Philippe-Bouvrette These are user to user forums, not any contact for Magix Support, sorry. I suggest you email proaudiosupport@magix.net. JeffForum Moderator
• Movie Studio

  One answer, on 11/23/2023

  RE: Order number
  @Maksim-Selezniov Hi The order number should be in your confirmation of purchase email. If you did not receive the email, check your spam folder they sometimes end up there. If you cannot find the email then contact Magix at infoservice@magix.net
• Photostory

  2 answers, most recent on 12/4/2025

  RE: Not getting support only getting Ai
  @cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support
• Other products

  One answer, on 10/1/2025

  [Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"
  I got this e-mail and I can't tell if it's just a general e-mail for Magix or because I have Vegas Pro. It seems to want some kind of audio software besides Vegas in order to use these add-ons. I don't understand it at all. Is there a way to plug in
• Off topic

  2 answers, most recent on 1/1/2024

  [Closed] Magix refuses to recognize my e-mail address
  I had installed Movie Studio 14 on old computer. Don't have old disc. Computer is kaputt. I have installed Movie Studio 16 on new machine but when I gave my primary address I was told it was already in use. Why doesn't Magix use the email I want to
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @JuanCarlos-AcuaCanto Hello welcome Why would you wish to wait? As advised contact Magix with the provided email and it will be dealt with accordingly. Email offers a quicker response and cancellation. Stephen Forum Moderator
• Movie Studio

  7 answers, most recent on 9/8/2024

  RE: Install issues
  @James-Kinard In addition to @emmrecs comment, from the list it looks like you have installed the trial version of the software, if you are trialling the software, then it is limited in which extra content and export options / video length are
• Movie Studio

  12 answers, most recent on 4/25/2024

  RE: Error Code When Creating a Movie File
  @Marcus-Galiber Hi Do you log on to your computer using your Microsoft account, possibly your email address? @Former user - OT however, the 1 frame vid is typical of a timelapse capture being started then cancelled before the second frame was
• Movie Studio

  2 answers, most recent on 2/19/2026

  Activating the "Extra" (included) effects packages in Movie Studio 202
  I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)
• Rescue Your Videotapes!

  6 answers, most recent on 4/16/2024

  RE: Rescue Your Videotapes 2.0 with Windows 10. Is it possible?
  @mercer Thanks for the additional information. If the product is not showing in your Magix account I think your only option is to email infoservice@magix.net and ask if they are able/willing to send you a download link. JeffForum Moderator
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Sonny-G Hello welcome It's hard to believe Magix would sell a three year old product even at a discount, the fact that you cannot find it, be careful it's not a scam email? I would contact infoservice@magix.net to make sure the source is from
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @AAProds Hi Al, I tried in vain to find the Canadian equivalent. For some strange reason, I don't get emails from Magix. The box in my account to get emails is and has been checked for years. No emails. I complained once to Magix and they ensured me
• Off topic

  One answer, on 5/31/2024

  Cancellation of our Contract/Subcription
  Hi,Please help us to cancel our subscription/ contract to magix software, there is an amount deducted from our card and we cannot retrieve also our username and password. I already emailed to infoservice@magix.net and shop@magix.net.We want to
• Samplitude

  4 answers, most recent on 9/2/2024

  RE: Bus "audio" objects PLEASE!
  @Daz_Harris Welcome to the Magix users forum, so not a guaranteed contact for any Magix staff, sorry. However, I suggest you email infoservice@magix.net and ask that they pass your suggestion to the Samplitude developers. I assume this is for
• Photostory

  One answer, on 11/15/2023

  RE: I Have purchased the Photostory easy program for creating Photo slides
  @Thomas-Puggaard-Mller Hi When you export the slideshow to video, do you get the full show or just 3 minutes ? If just 3 mins, then this sounds like the program is still in trial mode, ie has not been activated with the serial number you will have
• Music Maker

  2 answers, most recent on 12/12/2022

  RE: [Solved] Can't use premium
  @nothingness Hi If you signed in (Join) on the Start screen - you will see you email address top right of the start screen, if not do so. Did you download and install all the extra content that became available after activation? Again if not do so -
• Music Maker

  10 answers, most recent on 2/11/2023

  [Solved] 2023 Music maker - Updating free version to paid premium
  I was using the 2023 Music maker free version and then paid for the 2023 premium version. Downloaded the premium version from the links in the confirmation email. When installing - it uninstalled my free version and then only reinstalled the free
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach Hi, Let's back up a little more. You say that you have "put a decent amount of money into" the program, but looking at the startup screen, you only have the free edition. If you purchased some Editions, they should show up on the
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi . . . . i don't see an " my products tab " at the top of the page . . . . You missed the first instruction in my previous comment ie: Login to your account at magix.com, Account icon is top right of the home page, using the
• Movie Studio

  7 answers, most recent on 3/9/2024

  RE: How do I cancel my subscription of movie studio?
  Thanks but I still think it shouldn't be that difficult. Cancelation should be as simple as clicking a button, especially when auto-renew is forced. Send by post in writing is not acceptable IMO and email is unreliable and too often ignored.
• Photostory

  4 answers, most recent on 12/7/2023

  RE: Registration Issues
  @ROD-TAKAHASHI Welcome to the Magix user to user forums. Where did you purchase Photostory, direct from Magix or from a third-party seller? When you say you are unable to register do you receive any error message? If so, what? (Please quote it in
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  @Betovalle I got proDAD Vitascene V5 pro with MMS 2024 Suite. I kept seeing in the Effects>Extra Effects, the download thumbnail for Vitascene. I "installed" this several times. Each time, the download thumbnail was still there when checked. I
• SOUND FORGE

  One answer, on 9/29/2022

  [Solved] My Serial Number
  I can not access my software downloads due to email and pasword. I cant get into the email so i can get my serial for Sound Forge