Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob

Samplitude

6 answers, most recent on 11/29/2024

Installer exits

Good evening,I was wondering whether you could please help me. I have downloaded the installation manager onto both a Vista and a Windows 11 computer through the links provided in my purchase confirmation email. Both of them have the same error. I

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@Gid Annoyingly yes it was, and did show up both installed as well as more annoyingly, Copilot.

Photo & Graphic Designer

6 answers, most recent on 3/21/2023

RE: [Solved] Software Update not working

@kathleen-a Hi . . . . Renew the Update Service, Installs the latest version of the Update Service for your software."Start Installation" button. Should I do that?. . . . The Update Service is a 'sub feature' of the program, it is a small update and

Movie Studio

7 answers, most recent on 11/5/2024

RE: NewBlue updates

@me_again Hi Andy. Oh no. I do use mine, It's I just have never had the top one showing in the list in my image above, installed or showing up on effects to instal on my system as far as I can recall. Ray.

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

@nicolesharp100 @johnebaker @AAProds Has anyone noticed that those files won't play in the new Windows provided media players and yet still opens in the old Windows Media Player (If you have it installed) that I think if I remember correctly MEP

Samplitude

One answer, on 8/28/2024

On how many computers can I install Samplitude Music Studio 14?

Hi, I purchased Samplitude Music Studio 14 a couple of years ago and installed it on one computer. That computer has now gone to heaven and I would like to reinstall it on a new computer. Is there a limit to how many times it can installed under the

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Ok. I hope you make regular backups of your computer. I usually have my installers and files on external hard drives/cloud backup. If a problem with Windows occurs I can simply reinstall it (via advanced startup options by holding SHIFT

Video Pro X

2 answers, most recent on 1/6/2025

RE: VPX16 Patch 22.0.1.253 released today Jan. 6

@browj2 Hi John Thanks for the heads up, installed ready for testing. John EB

Music Maker

5 answers, most recent on 7/7/2024

RE: installation version

@Tomasz-Szwej Simply install 2023, then start the program and install the update to version 2024.

Movie Studio

5 answers, most recent on 5/26/2025

RE: [Closed] Error Code -57

Hi, I have the same problem and I tried the previously recommended solutions, but to no avail. I'm trying to install prox6 on windows 7. Unfortunately, for the 3rd day in a row. Is there any other solution? Regards

Music Maker

6 answers, most recent on 7/29/2023

[Solved] The program does not load external VST plugins.

Along with the purchase of Akai MPK Mini, I received 3 VST plugins. Everything was installed correctly, and I specified the path to these plugins in the program. However, Magix Music Maker doesn't recognize these plugins, even though I have the

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hi . . . . My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. . . . Which model of the Ryzen 7 do you have - there are many variants, in addition is there a NVIDIA graphics card installed? John EBForum Moderator

SOUND FORGE

3 answers, most recent on 2/8/2023

RE: [Solved] Soundboard 10 : "Internal error 2721.sfwmf4setup"

@harry-a Hi The error you are getting would suggest the Windows Media Player is not installed on the laptop. If it is not installed then install it, even though WMP has been deprecated, and try the re-install again. HTH John EBForum Moderator

Samplitude

5 answers, most recent on 1/14/2025

RE: Why no Beatbox Pro in Samplitude?

@Fhatuwani-Netshifhefhe Samplitude Pro has the older Beatbox 2 and additionally Loop Designer and Robota. Beatbox 2 has a lot more features compared to Beatbox Pro from Music Maker. You first need to install it via the Download instruments &

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@Gid, @AAProds Hi . . . . . If you know where I should look I can give a more def answer . . . and . . . . If somebody can describe a way of displaying all the audio codecs on my machine I'm happy to post them . . . . To see all the codecs, audio

Photostory

2 answers, most recent on 12/23/2024

RE: Magix photostorey delux 2014 unable to re-install

@Siraj-Shah Welcome to the Magix users forums! The latest version of PS is version 24 so your version 12 is at least 12 years old! As such, and with the increased security, hardware and software requirements of Windows 11, I suspect your only option

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin, @AAProds Hi Al, I think you are referring to this topic. which, AFAIK, still holds without the aforementioned LAV codec install. I would suggest you try the Microsoft AV1 decoder, here, before using the portable version of the LAV

Movie Studio

8 answers, most recent on 1/25/2024

[Solved] What are Blocked Tracks? How do I unblock them?

Movie Studio Platinum 2023: When I try to create a slideshow using the Wizard Slideshow Maker I immediately see an error message: "One or more tracks are blocked in the current movie. Please unblock the respective tracks so that the Slideshow Maker

Video Pro X

9 answers, most recent on 1/22/2026

Access violation error n NTDLL,dll

After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no

SOUND FORGE

One answer, on 2/9/2026

Software is not registering any sounds from my interface.

i'm using Windows 11 home Version 10.0.26100 Build 26100System Manufacturer LG ElectronicsSystem Model 17Z90TL-H.AUB6U3Processor Intel(R) Core(TM) Ultra 7 258V, 2200 Mhz, 8 Core(s), 8 Logical Processor(s)Installed Physical Memory (RAM)

Movie Studio

11 answers, most recent on 7/17/2024

RE: Intro/Outro Templates

@MartonITService Hi, Did you check under Help, Install extra content? Do so. If it shows that everything is installed, then it should still be there, but maybe not in same location as shown by Gid, but close. If not installed, then install

Off topic

One answer, on 5/27/2023

[Solved] Vegas Pro 20

I upgraded to Version 20 about a year ago.[ It worked fine. Then, starting about a week ago, it wouldn't open. I tried to update to build 403. It didn't install properly. I tried to manually delete prior version of Vegas Pro 20. No help. Logins are