• Movie Studio

  2 answers, most recent on 2/24/2023

  [Solved] Popup Adverts
  How does one stop the pop up adverts that keep appearing in the bottom right hand corner of my screen whenever I turn on my computer? They are easily closed but they are an unnecessary irritation. None of my other software behaves like this and it
• Off topic

  27 answers, most recent on 4/23/2023

  [Solved] Can't log in to my account.
  How do I contact support when I can't log in to my account to contact support? Do they have an email address? I have several Magix/Xara programs but trying to login to my account produces a server working on it/too late message. This has been
• Movie Studio

  7 answers, most recent on 9/25/2024

  [Solved] Error-24 Magix movie studeo 2023 paid version. please help
  Greetings, I used the free trial for 2 days and it worked great, I could add files trim clips, and use effects to fix videoall except I could not burn a short 3-minute clip to a DVD burner.  Paid for the full version and went to the Magix site and
• Movie Studio

  2 answers, most recent on 2/17/2023

  RE: [Solved] Turn off Advertisements
  @Steve-Summerlin Greetings and welcome to the Forum. Here we have lots of answers to most common (and some uncommon) problems and your question is one of the common ones. A quick search brought this one to the fore
• SOUND FORGE

  4 answers, most recent on 12/10/2022

  RE: [Solved] Sound Forge Crashes every time I try to open it
  Try resetting Sound Forge and clearing the cache, which is usually executed with 'File> "Reset all preferences and clear cached data" menu ... but since SF will not launch: Hold down the 'Ctrl+Shift' keys, whilst launching Sound Forge which
• Music Maker

  12 answers, most recent on 12/20/2023

  RE: [Solved] Won't go past installing!
  @BigTiger123_ The download manager stores all files in C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager So you can navigate to this folder and start the exe file manually. In case your Music Maker setup exe isn't there, it might
• Music Maker

  3 answers, most recent on 1/9/2023

  [Solved] VST plugin path
  Hello, please help me...as i was during years installing different VST plugins they were installed to different file locations...i wanted to unify them, to have them in one folder...i know it was not good way, but i just all copy them CTRL+C CTRL+V
• Samplitude

  14 answers, most recent on 12/7/2022

  [Solved] Magix Audio Remote app
  I upgraded from SMS 2022 to SMS 2023, (2) I downloaded the Magix Audio Remote app which is now supposed to work with SMS 2023, but I have been unable to get it to work at all. The app cannot “see” my SMS 2023 on my PC. My system information: Windows
• Movie Studio

  6 answers, most recent on 7/3/2025

  Video Deluxe 2026 initial testing bugs (?)
  Initial testing of VDL 2026 appears to have the following bugs: In the Import tab (Media Pane), Shortcut pane : Cloud import opens the Magix Contents folder  Magix Contents and Magix Downloads open default Projects folder Can someone please
• ACID

  3 answers, most recent on 6/14/2023

  [Solved] Loops folder location options and ?'s
  May I ask for some additional help on this topic? In that said Public "Common" folder there are separate folders for "ACID Loops", "Loops Collections", "Producer Planet Teasers", and "Soundpools". Which of these would I place additional packs,
• ACID

  9 answers, most recent on 6/14/2023

  [Solved] ACID Pro 10 vs 11... vs ACID Music Studio 11?
  Hello all, Back from a very mixed experience of going Apple Mac for a handful of years...Now back to Windows 10 with new SSD upgrade to buy time until life affords me ability to get a newer Windows machine. I own and have reinstalled ACID Pro 10 and
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike You might want to uninstall the Magix Low Latency audio driver included in Sound Forge Audio Studio. This is an old version of ASIO4ALL and it's known that it will create problems for some users, but not for everyone. Usually, you'll get
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Movie Studio

  2 answers, most recent on 12/14/2022

  RE: [Solved] DVD audio menu
  @danielbrx Hi, Someone at Magix forgot to make the distinction between Movie Studio and Video Pro X in the manual. The feature is not included in Movie Studio, only in VPX. It's only mentioned in the Comparison table under Export, DVD
• Movie Studio

  No answers, created on 2/18/2026

  Purchasing Credits
  Has anyone successfully purchased Credits recently. Paid for credits, money taken from credit card but no credits recieved. Emailed Magix multiple times but never a response.
• Off topic

  2 answers, most recent on 1/24/2023

  RE: [Solved] Vegas 365 Pro
  @David-Edwards Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott P2-Serial numbers might need a installation counter reset by Magix support. I encountered this problem once and support reset the counter for me. As far as I know it is also possible to install the software from CD and then select
• Off topic

  159 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Location is c:\users\acer\documents\magix. I do not use onedrive because only have original ADSL internet, 1.5 Mb speed download.
• Audio Cleaning Lab

  One answer, on 10/13/2025

  [Closed] Software
  Why is Music Cleaning Lab 2008 not available on the Magix site anymore?
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Movie Studio

  2 answers, most recent on 12/31/2022

  RE: [Solved] Where is the "Title Templates" Folder?
  Hi Kami The folder forTitle templates is: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Program name\Titles\Standard HTH John EB
• Movie Studio

  One answer, on 12/19/2022

  RE: [Solved] How to de-register copy of Movie Edit Pro Premium
  @Autie-Camilleri Welcome to the Magix user to user forums. You need to ask the family member who gave you the copy of MEP, assuming he no longer uses it, to email infoservice@magix.net with full details of his email address and product serial number
• Off topic

  159 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human