Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

SOUND FORGE
9 answers, most recent on 11/14/2021
RE: MAGIX Installation manager error

@KayTee-Kay You can ask sales support for direct download links for your products. Just write a mail to infoservice@magix.net But if the downloader cannot connect to the servers it can be possible that you also cannot register the softwares after

SOUND FORGE
4 answers, most recent on 9/14/2021
RE: Sound Forge Audio Studio 13 doesn’t work and can’ be registered for us

Emails to Magix customer service and/or sales have always gone through AFAIK... If SF was purchased from a third-party seller, you need to contact them.Why are there three serial codes? .. only one per purchase is valid for the application.. unless

Music Maker
4 answers, most recent on 8/15/2021
RE: serial number not accepted.

Apologies if this is a thread highjack my intention is to cut duplicates and clutter from the board. I have a similar problem. Well, the exception being greed and shady sales tactics are the culprit, in which case it's a feature and not a bug. I

Music Maker
9 answers, most recent on 8/13/2021
RE: Creating your own soundpools

@Jason-Alls Hi . . . . Haneda Sunrise, I Saw a UFO, and Ocean Drive were made using Magix Music Maker . . . . Do you have Commercial licences, see this topic., for all the Soundpools you used in your creations you have for sale on Bandcamp? John EB

Music Maker
6 answers, most recent on 8/12/2021
RE: tracks

@Tim-Lienau That is odd. For example. I see that Winter Sounds is included in this sale if I look in the list https://www.producerplanet.com/us/list/this-rare-offer-is-back-again-287/ I would suggest you contact shop@magix.net and ask them for help

Other products
2 answers, most recent on 8/5/2021
[Closed] Support number in Reno is a joke...

How do you get support, sales and Technical, from Magix. The reno number they provide is useless and no body ever answers and you cannot leave any message. Are they getting rid of the Sony Movie Studio software? Any information would be

Other products
One answer, on 8/1/2021
[Closed] Magix company is incompetent

I have purchased Vegas Pro 18 and been using it for the last 11 months. I own it. But now I am locked out of my account and Vegas Pro 18 will not run. It says that the programe is registered to someone else. I have the Magix PDF sales docket to

Other products
12 answers, most recent on 5/26/2022
RE: Refund

@TIm-Kestermont Try emailing sales@magix.net.

Movie Studio
6 answers, most recent on 7/30/2021
RE: activation of trial version

@Daniel-Andersson Hi Daniel and welcome to the user to user group. Try contacting Magix with this email address. service@magix.net or sales@magix.net and tell them the problem. Ray.

ACID
9 answers, most recent on 7/28/2021
RE: Terms of Service

Thanks, John. I visited the FTC site, and it appears it wouldn't apply anyway, as they exempt sales "made entirely online, by mail, or telephone".

Music Maker
5 answers, most recent on 7/28/2021
RE: Music Maker simply not installing

@octavio-g Contact sales support at infoservice@magix.net and ask them for a direct download link of the installer. Alright! I already sent them an email, thank you for your response!

Music Maker
5 answers, most recent on 7/28/2021
RE: Music Maker simply not installing

@octavio-g Contact sales support at infoservice@magix.net and ask them for a direct download link of the installer.

Movie Studio
5 answers, most recent on 7/27/2021
RE: Cant run it on Macbook

@Ron-Bretz For refunds contact sales support at shop@magix.net if you bought it directly from Magix. If you bought it from another vendor you need to contact them.

Other products
8 answers, most recent on 7/25/2021
RE: Movie Studio 18 platinium Hardware encoding not working.

@Roivas Hi. You could try emailing sales@magix.net and tell them the program was not what you expected and could they please swap it out for MS18 Pro Edit which has for a very short period a cross grade offer of nearer $90 for MS17 users, or just

Video Pro X
One answer, on 7/25/2021
RE: Upgrade von Video DeLuxe MX Version 18 auf Win10 Laptop

Hi Chris and welcome to the forums. No-one here can answer your question as it is a user forum only. You need to contact sales@magix.net. Ray.

ACID
18 answers, most recent on 7/25/2021
RE: Stem Maker in Acid Pro 10

I've been a Acid and Sound Forge user and upgrader since Sonic Foundry. By eliminating a program offered (Stem Maker) you have lost my business. I question what other offered programs will be eliminated or crippled in the upgrade? No trust, no sale.

MAGIX
55 answers, most recent on 12/15/2021
RE: [RELEASE] Movie Studio 18

Reyfox. I handled the refund by being VERY direct with the sales representative. There is good faith and bad faith, there is published policy and then there is spin. I got BS and dealt with it. My post was a warning and I hope that people realize

SOUND FORGE
6 answers, most recent on 7/31/2021
RE: Computer ID incorrect (error message)

I assume you are using the online activation (the off-line method no longer works with Sony versions).You can try contacting the Magix sales team email: infoservice@magix.net. Formally request a support ticket at Magix Customer Service.