• SOUND FORGE

  4 answers, most recent on 12/10/2022

  [Solved] Sound Forge Crashes every time I try to open it
  I recently installed SOUND FORGE Audio Studio 16 on my pc. I get through the install but afterwards when i try to open it, it starts the boot process for the application but then asks to send an error report and crashes. This is the 64 bit version
• Samplitude

  3 answers, most recent on 1/19/2024

  Samplitude Music Studio 2023 and 2020 Audio Engine error
  I have been using Magix Samplitude for many years and I have recently received the following error."The audio engine (shared mode) or audio endpoint device (exclusive mode) does not support the specified format."I can for some reason record audio
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Hi As @SP. has suggested, if you would like help to determine what the issue is and possible fix, then in addition to the Reliability monitor information, we need more information, The specification of your computer system including
• ACID

  6 answers, most recent on 11/25/2023

  installation error for acid pro 11
  Hi I have downloaded the acidpro11_dlm_jd9emv file but when I click to install it comes up with an error message on my windows laptop. The message comes form the Magix Installer manager and asks to abort/retry/ignore. I have tried all options but
• Movie Studio

  5 answers, most recent on 11/24/2024

  RE: MS 2025 Can not install extra content
  @Phillip-H Welcome to the Magix users forums. First, have you registered and activated your installation of MMS 2025? If so, did you receive an on-screen confirmation of this? Second, it is possible that your firewall/antivirus is blocking your
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  Problems Installing Sound Forge Audio Cleaning Lab4
  Have been trying to install Audio Cleaning Lab (64bit ) without any success. Purchased in Jan and have been unable Tio install it since. Have gone to help desk and tried all the suggestions with no success also. Suggested that it was an
• Audio Cleaning Lab

  14 answers, most recent on 4/25/2024

  RE: Audio Cleaning Lab 4 - Changing Default VST's
  @browj2 Hi John, thanks for confirming the default issue. Sorry you had to go through so many ini files without coming up with a solution. I will definitely log a Support ticket with Magix. Regarding the jumpy playback in SpectraLayers, I can
• ACID

  6 answers, most recent on 6/10/2025

  RE: error saying my activation code is incorrect never switched it
  @jackrippa421 We need to know the exact error message. A screenshot would be helpful. You can upload images to this forum via the arrow icon above the response text box.
• Movie Edit Now

  2 answers, most recent on 6/10/2024

  RE: MXMPEG2 Error 0110 trying to add iPhone recorded video
  @MIKHAIL-Ogranovitch Mikhail, it's probably because MEP2015 doesn't have the decoders for the HEVC/H264 MPEG-4 codec, which iphones record-in unless changed in the camera settings to AVC/H264. Could you give us the MediaInfo readout of the
• SOUND FORGE

  One answer, on 7/17/2024

  Wrong program downloaded
  I have paid for and downloaded "Sound Forge Audio Studio 17" using "soundforgeaudiostudio17_dlm.eh0pxa.exe" and what I got was "Music Maker 2024." Is there some kind of error or am I just missing something? Also, how do I get a refund for this
• Video Pro X

  One answer, on 4/15/2024

  RE: Regestration
  @Derrick-Crossingham Hi Which version of Video pro X are you having with registration/activation and what error messages are you getting, if any? Also see the Community rules section 2 items 1 and 2 - link is at the bottom of this page. John EBForum
• Music Maker

  12 answers, most recent on 3/21/2024

  RE: Music Maker not working
  @Jon-Ernst Hi Can you post a screenshot of the start page and error message, keep them at full size and do not crop the images and if your email address is showing obscure it. John EBForum Moderator
• Music Maker

  4 answers, most recent on 10/16/2024

  RE: Unable to open due to authentication error after update
  @YOSHINORI-YAMADA, @SP. Hi . . . . if your serial number will give you a valid download link for Music Maker 2025 Premium . . . . This only gives me a download for the version the serial number relates to. The error code and message means you are
• Audio Cleaning Lab

  14 answers, most recent on 4/25/2024

  RE: Audio Cleaning Lab 4 - Changing Default VST's
  @Can-Dive Hi, I raised a ticket at the beginning of December, 2022, not 2023, but 2022 about the 101 error. I raised another ticket about this and some other things, mostly as a reminder. The last exchange with Magix on this was Oct. 25, 2023.
• Movie Studio

  24 answers, most recent on 12/28/2023

  RE: problems with import mov files
  @Krzysztof-Nowacki HI What is preventing it being installed - please post screenshots of any error message you get. John EB
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  Hi John, Same issue- MMM crashes after a couple minutes with error report MuMa. PC dets - Z590 MB, I5-11 cpu, RTX3060 gpu, 16GB ram, windows 10 OS, 1TB storage. 3 drivers - NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible)
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  Having installed Video Deluxe 2026 Premium, I click on 'Help' > 'Activate Content Packs...' to install proDAD VitaScene V5 PRO and then insert my coupon code. I then get a message that my coupon code has already been redeemed. If this is true,
• Rescue Your Videotapes!

  4 answers, most recent on 12/10/2024

  Converter driver install problem
  Hi, I have USB video converter K0067 and I can't install drivers for it to my computer. Firstly, I installed MAGIX Video easy Rescue Your Videotapes! Version 5.0.3.113 and when it was installing device drivers I first encountered the error prompt
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @CubeAce @Gid Thanks for your feedback. @Gid because you don't play games, I investigated further and resolved my issue. The error had nothing to do with games but the settings on my Lenovo Legion laptop. There are a number of Hybrid GPU settings on
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  @Bernardo-Sala Hi . . . . I get an error but it keeps installing . . . . Did you change the location where the effect is installed, it should be in the folderC:\Program Files\proDAD\Vitascene-5.0 ? If not then close the video editor, uninstall
• ACID

  3 answers, most recent on 7/27/2024

  RE: Acid Pro 10 installation problem
  @David-Dunbar Here is a possible solution Open regedit Search for the RebootRequired key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired Delete the
• SOUND FORGE

  4 answers, most recent on 9/5/2022

  [Solved] SF15 keeps asking me to activate every time I open the software
  Initially I got an error 59, so I uninstalled and reinstalled now every I open SF I have to go the registration process ? Running win 11 64bit.
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  @mike_b58 Hi . . . .  Is this a known issue....maybe AMD based? . . . . Possibly, depending on the GPU's present in the system, for which we need more detailed information, see this topic for what is required and please quote processor and graphics
• SOUND FORGE

  4 answers, most recent on 4/11/2025

  RE: Audio Studio 17- Opens on Win 11 Home, But Not Win 11 Pro
  So.. Sound Forge does not open at all? Were there any issues installing it? Are there any error messages? Do you have the subscription version of the perpetual version.I do not recall other reports of this behavior so you might first try resetting