Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@SevCardy Hi Sev . . . . I found an easier way to change the default Media Pool display mode without resetting everything else . . . . You may find that VPX ignores this setting and reverts to List view. I received a belated reply from a Support

Movie Studio

7 answers, most recent on 2/20/2026

RE: Crashing in Windows 10

@Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

The saga continues... Definitely something odd with the 3060 exports (2720x1530 and 3840x2160 at various bitrates and also tried the UHD 5994 preset) on my TV (LG "4K"/UHD smart). I've made up a 1min 42 sec video of some drone footage with a

Movie Studio

19 answers, most recent on 11/3/2024

RE: program crash on export after 5 minutes movie studio 2025.

Folks, updated the drivers for my video card and all good so thanks to everyone for your help getting me going now have my video exported successfully now have another issue so lookout for my call logging it now

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a

Music Maker

22 answers, most recent on 12/2/2024

RE: Being blamed for stealing Magix Copyrights?

@Eelke-Schokker Hi This is still a common issue. I suggest you contact Magix by email to infoservice@magix.net giving them full details of the claims and copies of challenges you have made to Youtube. John EBForum Moderator

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again. I deleted the 32 & 64 Bit Redistributable and let the installer

SOUND FORGE

9 answers, most recent on 5/7/2025

RE: Sound Forge Pro 18 failed to install Noise Reduction

The Noise Reduction Pack (aka, NR 2.0) is the same as the Sony legacy version. Though there is a 64 bit version of it now, but both the x86 and x64 versions can be installed w/o issue. iZotope's 'RX Elements' is also included as well. Both are

Xara Designer Pro

3 answers, most recent on 3/3/2025

RE: [Closed] Where can I download XARA designer pro app

Please can you help me have I got the correct login details for my account - I can access all of this but cannot see my invoice let me know that you this is the link I have https://www.magix.com/us/support/my-service-center/ My account is up for

ACID

9 answers, most recent on 5/1/2024

RE: ACID PRO - Unable To Launch - 'Creating Child Windows'

@SP. One of the first things I tired along with compatibility mode options. I was able to fix it though. I ran a Windows reset without wiping my files and programs. Once I did that - no issues loading. Possible there was some problem with .net

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Hi there mates! Unfortunately, the missing instruments issue actually sucks... I can't see what those "licensing issues" stated by BorisFX might ever be, as Indeed the missing Vita Solo Instruments are definitely MAGIX releases exactly just like

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@johnebakerI was watching the temps. The Alienware GPU was well in to 70C, the mini PC Minisforum GPU temp was lower and so was the CPU. The rendering would be >95% GPU utilization at times, ~70C GPU temp and then when rendering collages, low and

Movie Studio

One answer, on 7/23/2025

[Closed] Issue Accessing Previously Purchased Sony Product – Serial Number Prob

I purchased the program when it was sold by Sony, and now I’m trying to download it again.However, when I try to register the product, I receive a message saying that the serial number has already been used.On the other hand, when I try to generate

Movie Studio

12 answers, most recent on 11/15/2022

RE: [Solved] Sound issue when importing mp4

Finally upgraded to the 2023 version... and... issue solved ;)

Samplitude

2 answers, most recent on 2/27/2023

[Solved] Can't play VSTs after installing 2023 in Music Maker bundle

I'm using my laptop soundcard (Realtek) which had been able to play VSTs using a midi keyboard it no issues. For some reason after registering and activating the product, I cannot get it to work. I've tried using the ASIO driver but this doesn't

Movie Studio

One answer, on 5/5/2023

[Solved] MAGIX Movie Studio 2023 Platinum won't install in Win 11

This is a brand new download from Magix, two nights ago. Made a second download to try and rule out the possibility of a corrupted file. I click on the .exe, even as an administrator...nothing happens at all. I've tried a number of the more common

Movie Studio

90 answers, most recent on 1/13/2025

RE: Slideshow-Reducing photo length merges Audio track

@AAProds Thanks for discovering this anomaly. I too didn't realise that track 5 was a special "audio track." I knew that if you sent an audio file to the timeline and a track wasn't specified, the file would land on track 5 by default but I didn't

SOUND FORGE

5 answers, most recent on 2/14/2023

RE: [Solved] Cannot get a reactivation code for my sound forge 16

Welcome to the Magix Sound Forge users community @pyeman23.Did you in fact "try later"? Folks have recently experienced problems with downloads and other on-line issues. so it may be a temporary glitch.You might try deactivating and reactivating.

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

Movie Studio

6 answers, most recent on 6/7/2025

RE: Green Thumbnails

@allan-h Hi Assuming the integrated HD4600 GPU in the i5-4460 processor is the only GPU in the PC then this may be the result of the HD4600 driver being updated to the 'last' version, via Windows update, which has disabled DirectX 12 functionality -

Samplitude

10 answers, most recent on 6/20/2024

RE: Sampliude music studio x8 stability

Just made a purchase of the deal being offered, Sampltude music studio x8 with a sound forge 17 + fx union wizard ? for £73.50 through the US part of the magix site, good deal. Great shame about Acid pro issues, but luckily I have the old one (7) to

Movie Studio

37 answers, most recent on 6/7/2025

RE: Yoo Hoo! Here comes Magix Video Deluxe!

@me_again Hi Andy . . . . Magix is the only one to give me this problem. . . . . I have the same issue with reCaptcha on multiple sites, I find that many of the images used, especially the Bus and Bike challenges can be difficult to determine if

Music Maker

4 answers, most recent on 3/9/2024

RE: How to stop freezes

Having the exact same issue

SOUND FORGE

8 answers, most recent on 7/19/2024

RE: [Wrong length] troubleshooting for Sound forge 17 suite.

Even with the advice of many people, this problem has not been solved yet.Is there any way I can contact the magix technical support team directly for this issue?