• Movie Studio

  4 answers, most recent on 10/29/2021

  RE: Unwanted picture rotation
  @Craig-LaFond Hi . . . . Magix Movie Edit Pro Platinum . . . . Do you mean Magix Movie Studio 18 Platinum or Movie Edit Pro Premium - there is no Platinum version of Movie Edit Pro ? What is the version number as found under Help, About? . . . . Is
• Movie Studio

  4 answers, most recent on 10/29/2021

  RE: Unwanted picture rotation
  @Craig-LaFond Hi and welcome to the forum Are the images from a mobile phone? If so this is a common problem depending on the make/model of phone. You need to rotate the images 90 degrees left or right to correct the orientation. As we do not know
• MAGIX

  16 answers, most recent on 11/25/2021

  RE: Patches for Video deluxe, Video Pro X and Photostory Deluxe 07.10.2021
  @browj2 @emmrecs Hi John. Yes, day month year is standard in the UK. I seldom need to know what year it is. Even when I switch my phone on I am greeted with 15:02, Tue, 20th Oct but my watch is analog. I do understand other parts of the world have
• Off topic

  One answer, on 10/25/2021

  RE: Payments
  @Naticia-Porche Hi Please note this is a user to user forum not Magix/Xara support - assuming you are using either's hosting. You can try emailing infoservce@magix.net regarding the invoices, there is no phone support. John EBForum Moderator  
• Off topic

  One answer, on 10/25/2021

  Payments
  I need for someone to contact me. I need a phone number for customer service as I was charged twice last year in December for the 5 gigs for my website. I'm in the process of upgrading our website through another vendor as it allows more creativity
• Movie Studio

  11 answers, most recent on 10/25/2021

  RE: Lack of sound
  @Ossie-Arciniega Hi, Actually, there have been a lot of threads about problems with either sound not being heard or video not showing but the sound is ok. Most of the time, there are problems with either the source material, in particular, video
• Movie Studio

  One answer, on 10/24/2021

  RE: Software Locked up
  @steve-goss Hi Steve and welcome to the user to user forums. There are no Magix staff interacting with the forum posts here and they don't give out phone numbers to my knowledge. It is the experience of most users here that uninstalling the software
• Movie Studio

  One answer, on 10/24/2021

  Software Locked up
  I am having trouble with my Movie Edit Pro software. It locks up and wont allow me to do anything at all with it once it loads I believe I am going to have to remove the program and reinstall it but am not sure how to go about that. Please contact
• Movie Studio

  25 answers, most recent on 10/22/2021

  RE: Importing mov files does not add the audio component
  @AAProds @jolyonhc @emmrecs Hi Al. As far as I'm aware you can't attach a video file using that method. To get an unaltered video clip it would have to be from either a file sharing site (Dropbox or similar) or using wetransfer with an open link
• SOUND FORGE

  6 answers, most recent on 10/19/2021

  RE: Registering MP3 Plug-in
  I have an original installation cd from a long time ago with the original serial number. I was able to activate SF-7 online without incident. I am saving sound files as .mp3 and after 15 or so, I now get the following when I try to open one of my
• Movie Studio

  2 answers, most recent on 10/17/2021

  RE: MEP MPEG-4 Export Presets
  @jak.willis Hi Jak. My personal take on presets is just that, they are presets. A starting point. I feel any preset is a starting point and not necessarily the item I end up with. As it is possible to save custom settings I can set my own
• Photostory

  6 answers, most recent on 10/16/2021

  RE: Export to a USB
  I don't see the above suggestions listed, the format below are what I have to choose from my computer - which I used and was unsuccessful - choices were MPEG4 or windows media video my device - which seems to be for a phone online - YouTube only
• Movie Studio

  25 answers, most recent on 2/8/2023

  RE: Transitions not working
  @CubeAce greetings Ray, I only mentioned that MEP2022 can edit variable frame rate videos successfully so that we don't jump to conclusions with @Peter-Haighs problem. I don't think this is the topic to be discussing this other issue. However I will
• Movie Studio

  25 answers, most recent on 2/8/2023

  RE: Transitions not working
  Hi Ray,  Thank you for your very quick response. I am using Windows 10 Pro Version 10.0.19042 Build 19042Processor Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, 3300 Mhz, 2 Core(s), 4 Logical Processor(s) Installed Physical Memory (RAM)    4.00
• Movie Studio

  25 answers, most recent on 2/8/2023

  RE: Transitions not working
  Hi Peter, and welcome to the user to user forums. I have tried the cube rotation effect with the graphics settings set to all CPU, all Microsoft WARP, all Intel HD 630, and nvidia GTX 1650Super and all settings worked. I cannot replicate your
• Web Designer

  2 answers, most recent on 10/11/2021

  RE: Full Page Image
  Xara Web Designer Premium. How can I make the phone number to make a call when clicked?
• Other products

  2 answers, most recent on 10/7/2021

  RE: [Closed] Order of new version 6 months after last upgrade - discount - issues
  @JonHavard-Askeland Hi.The forums are public and not a place to put personal telephone numbers. Please remover your phone number. This is also the wrong website for Vegas Pro products. You need to look at the
• Movie Studio

  2 answers, most recent on 10/6/2021

  RE: Non-existent Customer Service
  What am I getting for my 356 subscription?? Nothing. Customer service is non -existent. What is the problem here?? Can't get through to them on the phones, and they take three weeks or never from emails. Lousy. No kidding!
• Movie Studio

  10 answers, most recent on 10/6/2021

  RE: all exports stutter, even without effects
  @ph1dft Hi and welcome to the user to user forums. Most phones are now recording video using variable frame rates which is not a 'standard' recording format for video editors. The files needs to be converted to constant frame rate using something
• Music Maker

  11 answers, most recent on 10/4/2021

  RE: drag and drop into a project
  I've taken two shots with my phone which I've now plugged into this computer.  
• Video Pro X

  2 answers, most recent on 10/4/2021

  RE: Problem with Video Pro
  @JuanCarlos-Martinez Hi and welcome to the user to user forums. In theory your system should be coping but I'm not sure due to your GTX 1650 would be an M version without it's own graphics processor port so in theory has to run via the Intel HD
• Movie Studio

  10 answers, most recent on 10/6/2021

  RE: all exports stutter, even without effects
  @ph1dft Hi and welcome to the user to user forums. Most phones are now recording video using variable frame rates which is not a 'standard' recording format for video editors. The files needs to be converted to constant frame rate using something
• Movie Studio

  18 answers, most recent on 10/3/2021

  RE: Lagarith Lossless Codec
  @jak.willis @CubeAce @me_again It will be because the TV and Bluray can't decode the LAGS codec. I haven't been able to play any type of AVIs on my LG Smart TV or WDTV media player, but there could be a media player out there that does. Windows
• Movie Studio

  18 answers, most recent on 10/3/2021

  RE: Lagarith Lossless Codec
  @jak.willis @CubeAce @me_again It will be because the TV and Bluray can't decode the LAGS codec. I haven't been able to play any type of AVIs on my LG Smart TV or WDTV media player, but there could be a media player out there that does. Windows