• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  @AdelPetros-Samu Please be aware these are public user to user forums and not any contact for Magix Support, so confidential data, like your order numbers, should never be posted here. Hence, they have been removed from your post. Did you click on
• Movie Studio

  One answer, on 11/30/2025

  [Closed] The new registration of my Movie Studio Platinum 12 does not work
  The new registration of my old "Movie Studio Platinum 12" (BOX version /CD/ purchased in 2013) does not work. I made it after the reinstalling of OS Windows. Specifically after the new installing of Movie Studio Platinum 12 (freshly downloaded from
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• Other products

  4 answers, most recent on 1/15/2024

  [Solved] CD Architect 5.2
  I have a new computer. I installed CD Architect version 5.2. I get a box saying I need to register it. I fill out the form and I get an error message 12037, certificate is out of date or invalid. I re-installed it and registered it online. They said
• ACID

  9 answers, most recent on 1/24/2025

  RE: Won’t install Sony acid 7
  @NTC-LAIDLER Ok, I'm not familiar with the unlock process of Acid 7. It looks like the old Sony license system, which is no longer online. I would expect the typical Magix Activation dialog. I recommend you contact customer support. Or maybe some
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update
• Web Designer

  6 answers, most recent on 7/6/2024

  RE: [Closed] Update Service: Xara Designer Pro X pop up
  @M-Wieland Hi Please do not resurrect old topics, this one is 2 years old. There is a downside with blocking using Firewall rules, access to the Online Catalogs and 3rd party online widgets will not be avaialble where required. This topic will be
• Movie Studio

  12 answers, most recent on 3/26/2024

  [Solved] Is there a way to download any bug fixes for Movie Studio 2023?
  In the past few weeks I've been having issues with Movie Studio 2023 crashing or at least locking up and or giving me generic error messages especially (but not exclusively) when rendering a project. I was wondering if like many programs/apps there
• SOUND FORGE

  5 answers, most recent on 10/13/2024

  RE: need offline installer for sound forge pro 18
  @TheFlinx The files are stored under C:\Users\YourWindowsUsername\Documents\Magix Downloads\Installationsmanager But you need an online connection to unlock the software, there is no offline activation for Sound Forge.
• Music Maker

  9 answers, most recent on 6/18/2024

  RE: 2024 Premium vs 2025
  Now i'm online, i'll try later what happen if i disconnet
• Movie Studio

  3 answers, most recent on 9/5/2025

  [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error
  My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through
• Music Maker

  17 answers, most recent on 5/29/2024

  [Solved] Music Maker just locks up & becomes un-responsive
  Music Maker just locks up & becomes un-responsive. I paid a lot of money over the years for MAGIX products and it used to work seamlessly. Now it just locks up and and I can't click anywhere or do anything. Sometimes it may become responsive
• Xara Designer Pro

  7 answers, most recent on 5/25/2025

  Unable to disable all pages from "Auto-generating canonical URLs"
  I am currently using the latest version of Xara Designer Pro x64 (updated March 2025). Despite extensive research, I have not found a successful method to complete this task. I've come across various instructions online on how to disable this
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @john-m33 Hi . . . . jerky MPEG-4 exports when using the NVIDIA GeForce RTX 5060 GPU . . . . much better using the Intel UHD Graphics option . . . This difference between the 2 GPU's performance and the jerkiness would suggest that Interlaced video
• ACID

  One answer, on 9/25/2024

  RE: I need to get my keygen
  @DeejayBen Visit Magix.com, login with your Sony customer account e-mail and password and download the registered Acid installer from your products. The old Sony license serves are no longer online.
• SOUND FORGE

  7 answers, most recent on 1/17/2025

  RE: How to correctly write subchunks for regions and marks programmatica
  Hi Jjohn,Thank you for your answer.This is the answer of support.  MAGIX Support<support@magix.net>   Jue 16/1/2025 09:57 Dear Customer, Free personalised support for Sound Forge Pro 16 is no longer available as it is older than 24 months.We
• Music Maker

  7 answers, most recent on 7/9/2024

  RE: How can I keep my .mmm project online that I made with magix loops?
  @howlin-wolvez Hi . . . . keep my .mmm project online . . . . Hi It helps us to help you if you give more informative detail on what you are wanting to do, eg what is the purpose of putting the 'project' online, as back up, sharing with other users
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hi sorry for long delay - just back from travels. I updated my signature. I have two systems, a desktop and a laptop. Both VPX16 and Studio fail on my desktop with the same message. Studio 2026 fails on laptop but VPX16 runs fine on it - both same
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  @David-Green4468 Hello David, Everything you have ever purchased via Magix Germany can be found on Producerplanet. To do this, go to: Producer Planet - The online store for audio & video content and log in with your Magix account and click on My
• SOUND FORGE

  8 answers, most recent on 5/10/2024

  RE: Files saved but can't find them
  @Wes-Hewlett Is this folder synchronized with an online cloud service?
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Web Designer

  34 answers, most recent on 8/1/2025

  Publishing to OVH Cloud
  I have set up a hosting account at OVHcloud as recommended my Magix/Xara due to the discontinuation on the Xara online hosting service. I am struggling to publish my website at OVH (I have limited expertise ie a novice) I am trying to publish using
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  Checked the reliability Monitor and it showed that the program was successfully installed one minute and the next was unsuccessful and uninstalled with error 1603. Tried the steps online to fix it but to no avail still did not work. Not getting