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@Per-Schei Hi . . . . Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. . .. the same has happened with a recent Sound Forge Audio Studio upgrade . . . . Your post raises several questions:- Do you

Video Pro X

10 answers, most recent on 12/5/2025

RE: Video Pro X 11 Crashes Every 5 Minutes

@CubeAce Thanks for the suggestion. If nothing else works, I'll try this. ...or maybe I'll just bite the bullet and upgrade 😅

Off topic

160 answers, most recent 12 hours ago

RE: Magix support has not responded to support tickets for months

Hi, I actually have an invoice from Magix which is marked Paid by PayPal. It was for the initial upgrade to MusicMaker Ultimate with Ultimate Add-ons. The invoice date was June 3rd. I do have an invoice number but no download links were

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan Hi Thanks for the clarification of which version you have now. What was the full name and version of the program you upgraded from? When you raised the ticket did you specifically state VDL 2026 Plus. John EB

Music Maker

2 answers, most recent on 12/29/2024

[Solved] Music Maker 2025 Premium+Loops Unlimited vs. Ultimate Vol.2????

I am trying to decide on buying Music Maker 2025 Preminum+Loops Unlimited or Music Maker 2025 Ultimate Vol.2. On Magix website, Premiun+Loops Unlimited upgrade is $119 with regular price at $297. Ultimate Vol.2 upgrade is $69 with the regular price

Other products

6 answers, most recent on 12/5/2025

RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

@Santana You need a Vegas serial number to upgrade to the new version of Vegas. Acid will not work. It's just a bonus software in the Vegas Suite package.

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan the problem occurred when I downloaded the latest X version If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your

Off topic

8 answers, most recent on 10/14/2025

RE: Software

All of them, because I want to check what I will use in the future (and possible with an upgrade. ComputerID: Settings, info, PC name

Movie Studio

4 answers, most recent on 11/17/2025

Blank error dialogue box appears during MS2022 reinstall

I am getting a blank error message dialogue box from the Installation Manager whilst trying to reinstall MS2022 Platinum after upgrading to Windows 11. It just offers 3 options: Abort; Retry; Ignore, but has no other information whatsoever. The last

Other products

7 answers, most recent on 10/3/2024

[Solved] unable to install Indepdence 3.6

Hi guys, I'm a newbie here.. Just recently upgraded to Pro X8 suite...from X3.. I'm having problems installing the Independence 3.6 plugin using the main software download feature. I keep getting the message ''Insert the MAGIX independence Pro 3.3

Rescue Your Videotapes!

One answer, on 11/24/2025

dark picture, Magix Video Saver 2023 version.

I recently upgraded to Magix Video Saver the 2023 version. Unfortunately ever since I upgraded my Magix the footage I capture from my video player is darker than I'd like it to be. Sometimes it's really bad and then I try and try again by cleaning

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

@ali-ahmad Hi Does that mean the activation has now succeeded? Do note: if you upgraded to Windows 11, any version, you may have issues with some features not working correctly. John EB

Movie Studio

3 answers, most recent on 12/5/2025

Video Deluxe 2026 Keeps Hanging

I was pestered constantly to upgrade my 'old' version of Video so I finally did the other day. Now I can't make videos - the new version hangs everytime I load clips. I can't roll back because I noticed the upgrade removed the old version. My PC

Movie Studio

7 answers, most recent on 9/11/2025

Upgrade path from Movie Edit Pro Plus

I just got a new computer. Not sure if I can migrate that software to the new computer or if I should look for an upgrade. Does anyone know if there is an upgrade discount? What software could be close to the above version or should I look for a new

Movie Studio

One answer, on 5/26/2026

RE: Mixdown showing hardware acceleration deactivated in Movie Studio 2024

@Pshybysz With driver version 59x, Nvidia depreciated certain NVENCODE API presets for GPU encoding that Movie Studio relied upon. You must either downgrade the GPU driver to version 58x or upgrade to the latest version of Movie Studio as the old

SOUND FORGE

8 answers, most recent on 2/28/2026

RE: Sampler tool not working in SF 18

I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.

Music Maker

2 answers, most recent on 7/26/2024

[Solved] Inputting activation code not upgrading past trial version

I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and

Video Pro X

No answers, created on 7/2/2025

VPX Upgrades

Bear with what may turn out to be silly questions with obvious answers, but I have been unable to find the answers on the Magix web site! I have used Magix video software for many years and am currently using VPX 15 (I don't automatically upgrade to

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

@John-Dent @SP. But it might not be possible to install both version 2025 and 2026 on the same computer. It isn't possible, at least with a previous "upgrade" program installed. I had MMS 2025 (an upgrade form a previous version) installed and the

Music Maker

2 answers, most recent on 7/26/2024

RE: [Solved] Inputting activation code not upgrading past trial version

@Ian-Briscall Music Maker 2025 is a paid upgrade. No more Free Edition is available. Did you buy Music Maker 2025? Try this link for Music Maker 2024: https://dl03.magix.net/musicmaker.exe

Xara Designer Pro

7 answers, most recent on 5/25/2025

RE: Unable to disable all pages from "Auto-generating canonical URLs"

@johnebaker Hi John EB, No, TG is not shutting down, only temporarily, as per this message from the webmaster. They are trying to upgrade. TG has been hit by some nasty players recently. John CB

SOUND FORGE

One answer, on 1/6/2026

Temporary block access

Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

@badbob Hi, We cross-posted. I see. I strongly suggest that you upgrade to Video Deluxe 2026 Ultimate (current name for Movie Edit Pro) which has proDAD Mercalli to stabilize video clips. Save yourself a ton of work. Just make sure that your