• Movie Studio

  3 answers, most recent on 11/10/2022

  RE: Registration
  @Richard-Howard Hi Richard, and welcome to the user to user forums. If you bought your software directly from the Magix site then try emailing them with your order number and relevant details to infoservice@magix.net. [Adjusted, thanks Al] If you
• Movie Studio

  4 answers, most recent on 11/16/2022

  RE: Installation failing
  @Martin-Miles Martin, what exactly was the message or error box that was shown? A screenshot would be good. There have been issues with the download halting at around the 600mb mark, with a error message about checking the internet connection. In
• SOUND FORGE

  10 answers, most recent on 1/5/2023

  RE: latest version of SF crashes with plug in chain
  As I stated, I could not duplicate the chainer behavior, with the same plug-ins and in the order you posted.. at least with Win 10.. I do not have a Win 11 PC to check it on.Many users (me included) are using SFP-15 You could ask Magix for some kind
• Off topic

  One answer, on 11/7/2022

  RE: My Simplitec Power Suite license term is only 4 days
  @hjn-s7503 Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one who posts here can help you, sorry. You need to email infoservice@magix.net with full details of your original order, your licence number and the
• Video Pro X

  13 answers, most recent on 1/16/2024

  RE: Questions about "DVC Pro Encoder Upgrade"
  @RobertR Hi . . . . why does it not import sound (I only get the video track) . . . . Can you hear the audio when you playback the clip on the timeline? If so then you have the import setting in the Program settings, Video/audio tab set to
• Web Designer

  3 answers, most recent on 11/10/2022

  RE: N° de licence manquant sur emballage du DVD Magix Web Designer
  @Jacques-RIBRIOUX Hi/Bonjour I have removed the image containing your order details as I did in your first post - to repeat - please do not post order numbers, personal details, email address etc in the forum. If you did not receive an email with a
• Movie Studio

  7 answers, most recent on 12/27/2022

  RE: OT: Streaming show-stopper
  Thanks Ray, haven't tried USB on my Panasonic but that sounds a good alternative. Presumably you have normal Pause/Play/Rewind control, but not extras like Chapter selection that a DVD provides? However, my favoured potental work-around stems from
• Movie Studio

  10 answers, most recent on 10/24/2022

  RE: rolling glow and enlarge effect in Magix?
  @Jonathan-Slobodzian, @ericlnz Hi . . . . use Image Sequence - png, or QT7 - png 32 bit.  . . . . In order to import video in the PNG or QT7 formats you will need to have Quicktime Alternative installed. AVI with Alpha channel should import
• Music Maker

  8 answers, most recent on 12/17/2022

  RE: Cant open .wav files because they are not "PCM files"
  @Jose-Rivas Welcome to the Magix user to user forums. MM can most certainly play .wav files, I use them regularly! So, we need to establish exactly what the files you have actually are. By definition, a .wav file must be PCM so it would seem  that
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @VidBeginner Hi Paul and welcome, I suggest that you watch my tutorials 25, 15 and 17 on my YouTube channel, in that order, to get a good feel for how the program works. That will save you a lot of time and frustration. Unlike Vegas MS, you can't
• Music Maker

  4 answers, most recent on 9/23/2022

  RE: Features not downloading and some i dont see inside the DAW
  @Tenell-Smith In this forum are only users like you active. You need to contact support at infoservice@magix.net if you have questions about your user account. Usually you need to download Modern EQ and Wizard FX from the Music Maker in-app-store.
• Movie Studio

  5 answers, most recent on 11/28/2022

  RE: Paid for product and support not answering
    Hi, and welcome to the user to user forums. You did not show your receipt email which should have looked something similar to this. At the base of which would have been contact details for Magix if you incurred any problems which is a different
• Movie Studio

  30 answers, most recent on 3/4/2023

  RE: Movie Studio 2023 vs Vegas Edit 20
  @Reyfox Hi. If I can answer your questions a little out of order from the order you posted them. I have no idea if the Vegas 'jargon' is the same in most other editors to MMS or VPX or not. I have not used any Grass Valley or BlackMagic Design
• Music Maker

  9 answers, most recent on 12/26/2022

  RE: can not activate
  @stacey-broughton HI I have removed your last comment - please do not post order numbers or any other confidential information such as serial numbers, email address and contact details. . . . . . It was asking for serial number and computer number .
• Movie Studio

  15 answers, most recent on 1/29/2023

  RE: Playing .mp4 videos in Magix Movie Edit Pro
  Hi folks, I've read this about variable frame rate many times, I've pretty much only ever used my phone to record, I don't have any old phone footage to check but I know this Samsung S21 Ultra records variable, I'm sure constant will be easier for
• Movie Studio

  51 answers, most recent on 11/17/2023

  RE: MAGIX Movie Studio 2024 Platinum problems
  @johnebaker The reason Al's conversion to mp4 container file format is because this does support MP2 audio streams. John, after the remux to MP4, the file still has the two audio streams, and Magix opens it in a flash. The "problem" must be in the
• Movie Studio

  One answer, on 12/24/2022

  Poor support and poor customer satisfaction
  Almost a month ago I purchased the Magix studio I did the download, and it would not load in I sent in a support request and 5 days later i get a response to my request (remember I just purchased it and 5 days later I could not use it). When i
• SOUND FORGE

  10 answers, most recent on 1/26/2023

  RE: Registering Sound Forge
  rraud I have Sound Forge Audio Studio v16.0 build38 64 bit... Purchased from Magix...on 1/22/23....Order number is:  Removed by Moderator There was no serial number on the jacket....The package is a multiple color of dark gray....and the seal on the
• Movie Studio

  6 answers, most recent on 1/2/2023

  RE: wajy can't I get technical support from MAGIX??????
  @deskmate Hi Please do not quote ticket numbers or any other information such as order number, serial numbers etc in the forum. This is a public user to user forum not Magix Support. When you submitted your first ticket you should repy to the
• Photostory

  5 answers, most recent on 11/28/2022

  RE: photostory deluxe 2023, how to add text to thought bubble
  John, I need your help again, I alsmost got my video finished, when it froze completely, I had to power off the laptop. So I am now thinking I need to get a new laptop as this one I have is old, so I just ordered a new Lenovo legion 5 AMD RYZEN 5,
• SOUND FORGE

  One answer, on 12/3/2022

  RE: I purchased Music Maker Pro which came with Sound Forge .
  @rick-w4992 Welcome to the Magix user to user forums. First, there is no such product as Music Maker Pro, sorry! There is Music Maker Plus and Music Maker Premium; I assume you have one of these two? The serial key for Sound Forge Audio Studio
• SOUND FORGE

  12 answers, most recent on 2/5/2023

  RE: Update Feature-Workspace Files
  Thanks for the welcome. So, I am referring to workspaces. This is a look at my current workspace(attached). Very chaotic, but only half as chaotic as if the program is closed and reopend. Because when you reopen the workspace the files are not
• Music Maker

  20 answers, most recent on 11/4/2022

  RE: Songmaker has disappeared ?
  Hi John, I upgrade every year. Need help but finding it impossible to make Magix support email work; no forum info on missing Soundpools from 2023 upgrade offer - Hail Mary to someone that answers. I upgraded just to get a few Soundpools - upon
• SOUND FORGE

  7 answers, most recent on 12/7/2022

  RE: Hi, bought sound forge pro 16 suite, I didn't get spectralayers PRO
  No mate, I explained it wrong. Not only do I have all my order emails and serial numbers, my serial numbers are invalid. I was told I took too long to try authorise them and they "died" and they can't generate new ones. Exact words. I will show you