• Music Maker

  4 answers, most recent on 7/4/2021

  RE: [Solved] Projects are Getting Corrupted
  @PleaseLetMe1n. Hi If you have had other failures to open files and given the age of your computer (~ 8 - 10yrs old), if the hard drive is the original then you need to look at the possibility that the hard drive may be beginning to fail. Do you
• ACID

  19 answers, most recent on 6/4/2021

  [Solved] Tons of issues since the 10.0.5 update .here's the latest PLEASE HELP
  Problem Description   Application Name:    ACID Pro 10.0   Application Version: Version 10.0.5 (Build 37)   Problem:             Unmanaged Exception (0xc0000005)   Fault Module:        C:\Program Files\ACID\ACID Pro 10.0\sfvstwrap.dll   Fault
• Photostory

  3 answers, most recent on 3/23/2021

  [Solved] Unable to re-install
  Following a failure of my system disk I had to install a new one and reinstall all software. This is a Windows 10 system with the latest version of WIndows. Software all worked OK pre system failure.However I am unable to reinstall Photostory
• SOUND FORGE

  13 answers, most recent on 2/26/2021

  [Solved] RFE: Uninstall.exe
  Greets! I'm going to purchase Audio 15 but this had me worried about install failure.I routinely use Windows "uninstall" (Win7 64), so wasn't worried when I found no uninstall program in the app's folder.But then I didn't find it in Uninstall. I
• ACID

  4 answers, most recent on 2/7/2021

  RE: [Solved] Trying to place an order to upgrade my ACID Pro license
  @XavierFlix Welcome to the Magix user to user forums, so not a contact for any Magix staff and it is not our system. You need to email infoservice@magix.net and ask for their help. The most common reason for payment failure is because all
• Video Pro X

  2 answers, most recent on 12/18/2020

  [Solved] An error occurred during transfer (installation failure)
  Hi all,I just got Video Pro X 11 through the Humble Bundle but I can't seem to install it. Every time I try, I get the following message: An error occurred during transfer which caused the installation to stop. This problem can most likely be fixed
• Photostory

  15 answers, most recent on 6/6/2021

  [Solved] Burning to disk failure
  Having already created four multi-part slideshows, using Magix Photostory version 20.0.1.62, without difficulty, when attempting to encode and burn the fifth multi-part slideshow to DVD disks, I receive an ERROR: Burning to disk suspended due to
• Movie Studio

  3 answers, most recent on 9/24/2018

  RE: [Solved] Technology support for new PC
  @Former user Hi . . . . i5-8600K with overclock while it is still 6 core and it has better base frequency than i7-8700 . . . . From the base frequency the i5 would appear to be the faster processor, however the i7 has a larger L3 cache at 12 MB (i5
• Music Maker

  14 answers, most recent on 5/13/2019

  [Solved] MSXML 4.0 and MusicMaker install failure
  Just got software during a humble bundle deal and cannot get music maker (or more specifically MSXML 4.0) to install. Doing some research MSXML 4.0 is no longer supported and will flat out not install on Windows 10. The exact error i receive is :
• Audio Cleaning Lab

  One answer, on 3/2/2017

  [Solved] Failure to launch
  After several months of successful operation I cannot launch my Audio Cleaning Lab software. I get the error message "Open GL ES Error - Can't find the name of Intel ICD Open GL driver" Anybody have any suggestions?
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Rick, thanks for that. I think it's unlikely that the Reaper setting you mention is causing trouble simply because this is a default settings page. I checked my PC in the studio (which is older and has been well tried and tested) and the WAV
• Movie Studio

  20 answers, most recent on 4/15/2023

  RE: Android says 30 FPS // Movie Studio says 29-point-something
  @Former user Hi, got to ask, you've observed different frame rates but was there a problem & why did you feel there was a need for a fix? Because Movie Studio put that message on my screen, and the powers that be saith unto me; Thou shalt not,
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi @johnebaker  in a simple little project and you get around the issue by softening it. But this is inconsistent... let's see... --->Scenario Description: In a normal video editing workflow, a user adds a 10-second clip to the timeline. During
• Video Pro X

  9 answers, most recent on 2/28/2025

  RE: bugs previously reported
  Hi, The response from Magix technical support was exactly the same: they are aware of this previously reported issue (I reported it in November/2023 but I am absolutely sure that if you look for information here on the forum and also on YouTube, the
• Movie Studio

  One answer, on 5/8/2023

  [Closed] Movie studio 17 stopped working
  When I try to launch the program it flashes multiple times and then a message pops up from magix asking if I want to send them data about the failure which I always do. I tried uninstalling and re installing which did not work. it states the problem
• Off topic

  24 answers, most recent on 8/10/2023

  RE: [Closed] Computer has blown up?
  @jak.willis Hi . . . . The man in the shop just said caused by a power spike. . . . Makes me wonder if he has had more computers come in with the same issue in the days after yours blew. Did you have any thunderstorms in the area when the PC
• Music Maker

  10 answers, most recent on 5/5/2023

  RE: A patch for running what we paid for off-line
  @Jon-Marinella Your most recent post has been hidden because it includes wholly unacceptable language for a public forum whose members can include minors. Please re-read the Community rules (especially #1), to be found in the footer of every forum
• Movie Studio

  51 answers, most recent on 11/17/2023

  RE: MAGIX Movie Studio 2024 Platinum problems
  @AAProds HI Al. @Former user Gid said he was getting text from the video and I know that mp3 files can hold and use a lot of text. Maybe that is what is in the MP2 track. That I have no way of producing that myself so can't verify although I can add
• Music Maker

  45 answers, most recent on 5/18/2023

  RE: Music Maker update 31.0.4.50
  @Paul-Nicol Please follow this tutorial to, hopefully, find the cause of the crashes/failures to start. If you screenshot or copy and paste the full report here we may well be able to offer advice on how to avoid the problems! JeffForum Moderator
• Movie Studio

  51 answers, most recent on 1/30/2024

  RE: Dual Layer DVDs - atrocious luck or is just my project
  @mark-perry Hi I can find very little information on the discs you are using, how old are these discs? The date label on the package would suggest they quite old disks, and if they are made by the same manufacturer as other MPM discs I could find,
• Samplitude

  5 answers, most recent on 3/4/2023

  Total Failure on Windows 11
  I was able to record a full day session on the prior version of Samplitude but had issues with loss of ASIO driver connectivity. Once that was solved I have a full set of WAV files but needing to work offline I upgraded to your 2023 product. It is a
• SOUND FORGE

  17 answers, most recent on 12/25/2023

  RE: Sound Forge 15 download
  @Cielspacing Have you tried disabling Windows Defender? Have you contacted infoservice@magix.net for a direct download link of Sound Forge? Yes, I am getting to know W10 as I do W7, XP and earlier. Windows Defender is Turned OFF at Real-Time
• Movie Studio

  51 answers, most recent on 1/30/2024

  RE: Dual Layer DVDs - atrocious luck or is just my project
  @mark-perry Hi Thanks for the information. . . . . doesn't incudes the Adjust and Split tabs only Ok Ignore Cancel . . . . Different program versions - clicking the OK button will split the project however this is not what you want as the remaining
• Movie Studio

  51 answers, most recent on 1/30/2024

  RE: Dual Layer DVDs - atrocious luck or is just my project
  @mark-perry Hi Thanks for the disc info - the discs you have the media ID code I was expecting to see. From experience I have had serious reliability issues with them, so bad I switched Verbatim and Ritek DVD-R printable face discs, both single and