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I recently purchased Music Maker 2026 and am trying to learn it, at least a little, on version 34.0.0.6, and it keeps freezing and crashing on my system. Now, I suspect that my homebuilt PC, which was state-of-the-art in 2024, is no longer

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Movie Studio

3 answers, most recent on 5/28/2025

RE: [Solved] Does Movie Studio 2025 Platinum support HEVC?

@mlp-mlp Hi. upgrading from Sony Movie Studio 12 to Magix 2025 Platinum Magix Movie Studio is not an upgrade from Sony Movie Studio 12, Magix Movie Studio is a different program but it is a good basic editor, as you say you're looking for 'simple

Photostory

One answer, on 12/6/2025

[Solved] PS2026 Fresh Install - Hangs on Initialising slideshow

I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

The exact same thing happened to me on January 12th when purchasing an upgrade to Vegas Pro 23. I opened a support ticket and sent a follow up email five days later. I have yet to hear anything. I will consider filing a Paypal claim.

ACID

7 answers, most recent on 12/5/2025

RE: Stem Maker Removed Details Discussion

@Djronrella Personally I assume Acid Pro 11 as the final iteration. It is being carried forward into the Vegas Pro Suite bundle I haven't tried Acid Pro 11 yet but if it works, then I won't consider it dead, I'd just consider it as complete. I don't

Other products

One answer, on 4/21/2026

RE: Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14

@elitarev I think the last update of MP3 Deluxe 19 was released around 2016(!). To my knowledge this software may not work stable on Windows 10/11 versions released after 2016. So even if you would be able to upgrade from 14 to 19, version 19 would

Movie Studio

6 answers, most recent on 8/29/2025

RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025

@Henorm Sorry to hear that. There has been a lot of misinformation about the true upgrade path from Magix and what it entails that included for a short while an offer from Magix to upgrade to Vegas Pro at a cheap price for those not wishing to go

Movie Studio

2 answers, most recent on 5/1/2024

[Solved] Return

I am very unpleased with Movie Studio 2024. I upgraded from Movie Studio 17 3 days ago and I haven't been able to open any files or use the program at all. I have spent hours trying to figure out why I have a black screen and can't see anything on

SOUND FORGE

10 answers, most recent on 1/3/2025

[Solved] Why can't I find a FULL list of plugins included with SF Pro 18 Suite?

Why can I not find a COMPLETE list of plugins included with SF Pro 18 Suite? I'm contemplating the Upgrade from 15 and trying to decide whether or not it's worth it. The offer expires in a couple of days. Sure seems like something that should be

Music Maker

3 answers, most recent on 12/9/2023

[Solved] Upgrade to MUSIC MAKER 2024 Ultimate

Hi, if i will upgrade my MMM 2023 premium to MUSIC MAKER 2024 Ultimate will be possible to download 3 VSTs for free as additional?...I am upgrading my MMM almost every year and every year there is this option ...thank you

Music Maker

12 answers, most recent on 6/25/2024

[Solved] MM 2025 Upgrade, 20 free Soundpools

Does anyone know if we get to pick the 20 free Soundpools or are they selected by Magix? Being a Magix Music Maker user since 2000, I already have many Soundpools and I have noticed in the past when Magix selects the Soundpools, they are usually

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Video Pro X

One answer, on 11/25/2025

[Closed] Vegas 23

Just installed the Vegas 23 upgrade. I can not find where or how to move the timeline from the bottom to the top of the main window. Can anyone advise how to do that. Jeff

Movie Studio

2 answers, most recent on 10/7/2025

RE: License Expired

@Tom-Scharosch Welcome to the Magix user to user forums, so there are no Magix staff here, only fellow-users! Why not download and install the Trial of Video Deluxe 2026, since it is the most recent upgrade to your version of Movie Studio. You will

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

I cleared out all ASIO reg keys and files and folders. Did not solve the issue. The only thing that worked was to upgrade to sound forge 18 which says 17 does not work with the latest version of windows 11.

Movie Studio

5 answers, most recent on 3/13/2025

RE: Do i need the latest offers on Movie Studio - would hate to miss out

@spuddy13 Yep, It is worth keeping an eye on what offers are available, I bought/upgraded Movie Edit Pro 2022 Premium again for £41 only a couple of months after paying for the same upgrade, but I got NB Total FX with that upgrade which includes all

Movie Studio

16 answers, most recent on 10/7/2024

[Solved] Mpeg2 activation failed.

Hi, here I am again with yet another problem with the new upgrade to movie studio suite 2025. mpeg2 activation fails it says repeat the procedure with admin rights. This is my computer and I have admin rights.

Movie Studio

3 answers, most recent on 1/22/2025

RE: [Solved] Move Movie Studio 2025 Platinum to new PC

@Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a

SOUND FORGE

4 answers, most recent on 12/13/2024

Soundforge 17 upgrade with DVD capture

I recently purchased a Sound Forge 17 upgrade and DVD capture. The upgrade worked well, but there is no sign of the DVD backup. Could anyone explain why it isn't showing? Thank youDVD backupSOUND FORGE Audio Studio 17(ART470540)

Music Maker

5 answers, most recent on 6/3/2024

RE: [Solved] Plug-ins not available when upgrading from mmm 2021 to 2024

@Paul-Tucker Hi, Watch this tutorial. It shows upgrading from one Music Maker to another, without purchasing another Edition, and getting everything that I am supposed to have. John CB

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@CubeAce, I don't disagree that these are the differences between VPX and MMS. When you initially purchase VPX, you get all these advanced features. My argument is regarding last year's upgrade. Essentially VPX users paid 4 times more for the same