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  • Video Pro X
    45 answers, most recent on 6/6/2026
    RE: DVDs cut don't play
    Bilbo's on-board burner gave me this response It always did which is why I bought the Verbatim external burner. MS CoPilot had me check the disc with ImgBurn and said"Ah — there’s our culprit, ...Your disc’s Media ID: CMC MAG‑D03‑64 tells the whole
  • Movie Studio
    8 answers, most recent on 4/10/2026
    RE: -14 error
    @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
  • SOUND FORGE
    31 answers, most recent on 4/17/2026
    RE: Sound Forge alternatives
    Here is a link to the Vegas forum where a Vegas developer discusses how/why Magix dropped all support for Sound Forge, Acid and other products. The forum moderator hid my initial comment and asked me to provide a direct link. Since it is in a
  • Movie Studio
    One answer, on 1/14/2026
    [Closed] Sucking, suck moive studio 13
    Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been
  • Movie Studio
    16 answers, most recent on 8/20/2025
    Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
    Having installed Video Deluxe 2026 Premium, I click on 'Help' > 'Activate Content Packs...' to install proDAD VitaScene V5 PRO and then insert my coupon code. I then get a message that my coupon code has already been redeemed. If this is true,
  • Movie Studio
    3 answers, most recent on 9/24/2025
    Serial Number
    I have a hard copy of Movie Studio 2024 Platinum which I purchased earlier this year. I need to reinstall it but have lost the registration code. I am using Windows 10. Can someone please help me to get the software reinstalled?
  • ACID
    3 answers, most recent on 8/30/2025
    [Solved] Acid Music Studio 10 - Cannot Register on New PC
    Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the
  • Music Maker
    One answer, on 12/21/2024
    RE: help
    @jodyclarke You can unlock the trial with a serial number. Alternatively, you can redeem a voucher code at https://www.magix.com/redeem I'm not sure what you mean with purchase code. But like I wrote, only a serial number or voucher code will
  • SOUND FORGE
    10 answers, most recent on 12/5/2025
    Error Code 24. Just bought and installed.
    Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
  • SOUND FORGE
    31 answers, most recent on 4/17/2026
    RE: Sound Forge alternatives
    Hi @Olec, the unpacked installer for Sound Forge Pro 15 can be downloaded from WeTransfer for the 3 days.https://we.tl/t-XiML7DLa6XhJZtv5 Your activation code must be specifically for SF Pro 15 or you will not be ale to activate it after
  • Music Maker
    5 answers, most recent on 11/19/2024
    I need an upgrade code to music cleaning lab 3.0 deLuxe to be able to
    I need an upgrade code to music cleaning lab 3.0 deLuxe to be able to play over to MP3
  • Music Maker
    3 answers, most recent on 12/4/2023
    [Solved] Problem with activation code after buying upgrade with another email.
    Well most of it is already said. I bought the MUSIC MAKER 2024 Ultimate, but did it with the email of a friend of mine because i didnt have access to mine at the time. A couple of days later he forwarded the email sent by the company and i
  • Movie Studio
    3 answers, most recent on 7/3/2025
    RE: Need Authorization Code
    Thank you for the response. Vegas 10.0 works fine on my two computers running Windows 11. The issue is that I cannot launch on the new computer without an Authorization Code, which I cannot obtain.
  • Rescue Your Videotapes!
    2 answers, most recent on 1/24/2025
    [Solved] MPEG2 issue
    I have bought the Video Easy Rescue Your Video Taper Version 8.0 sw.5.0.3.113 some time ago but never installed it until today, so I registered it and the registration was confirmed successful. When installing the dongle I was asked to activate the
  • SOUND FORGE
    One answer, on 12/29/2025
    RE: 1618
    @Mr_Gosh Welcome to the Magix user to user forums. This Google Search page will answer your question about error 1618. Please follow its advice carefully! HTH JeffForum Moderator
  • SOUND FORGE
    7 answers, most recent on 4/9/2026
    RE: Ozone elements says serial # wrong
    @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
  • SOUND FORGE
    3 answers, most recent on 8/23/2025
    RE: Sound Forge Pro Suite 18 - iZotope Plugins Activation
    The only serial I got is the one starting with P3I clicked on the barcode, entered the P3 code and this happened:
  • Samplitude
    30 answers, most recent on 7/10/2025
    RE: Samplitude Music Studio X8 - suddenly crashing
    @SP. yeah it just shuts down completely. Occasionally it will "hang" for a second or so and a splash screen is shown momentarily which has an error code. but that disappears almost immediately and the programme shuts off.
  • Movie Studio
    15 answers, most recent on 11/12/2025
    MPEG-4-Codec
    I have a couple of MP4 videos that need to join together after dragging one to the main display I receive a message ‘The program needs access to a file with MPEG-4-Codec.‘ I clicked on Activate Online and the response is that ‘the activation code is
  • MAGIX
    34 answers, most recent on 3/31/2026
    RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
    @Reyfox Sound Forge and Acid were developed by the same team that made Vegas. They all have the same code base. I see this as a hindrance to sell them both to another company because it's bound to the Vegas team.
  • Off topic
    162 answers, most recent 23 minutes ago
    RE: Magix support has not responded to support tickets for months
    Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the
  • Movie Studio
    3 answers, most recent on 9/24/2025
    RE: Serial Number
    @William-Perry Go to your Magix account https://www.magix.com/us/support/my-service-center/ and look under My Products. If you had it installed previously you should find your MS2024 Platinum and its Registration Code (serial number).
  • Music Maker
    3 answers, most recent on 11/7/2024
    [Solved] Installation of MMM on second computer
    Hi, I have MMM Premium 2021, which is installed on a primary computer and I want to install it on a second computer. My original purchase of MMM has no serial number or key code associated with it, so I can't install it to my second computer from my
  • Music Maker
    7 answers, most recent on 2/22/2026
    RE: LOST SOUND POOLS AND LOOPS
    SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this
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