• ACID

  3 answers, most recent on 8/30/2025

  [Solved] Acid Music Studio 10 - Cannot Register on New PC
  Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the
• SOUND FORGE

  One answer, on 12/29/2025

  1618
  Trying to install SOUND FORGE Audio Studio 17 and this error code appears. 1618. Any help would be appreciated, thank you.
• Movie Studio

  One answer, on 11/26/2025

  [Closed] Error Code: -14
  Up until monday of last week Vegas pro 22 was working absolutely fine. Now it wants me to activate my software on boot up, but then gives me an error code. I have now tried to update to Vegas Pro 23, and still the same thing. I have emailed, but
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  "As you can see the Standard mode short cut is . (period on the main keyboard), not the number pad to the right if you have one. The setting the Preview Monitor is using should have a tick (check) mark to show which option is the active setting John
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Movie Studio

  5 answers, most recent on 6/7/2024

  [Solved] movie studio 2023 suite - support for intel arc a770
  will version 2023 or 2024 work with this graphic card or am i better with nvidia rtx 4060/4070 (price range) any help appreciated
• Off topic

  159 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  I have today been trying to send in a submission for support activating Movie Studio 2025 Pro plugins from NewBlue and proDAD, but I can't even send it - the "email submission" form tartly reports "The support request could not be saved."   Anyone
• Video Pro X

  2 answers, most recent on 9/20/2024

  [Solved] Reinstall Ultimate Traveler Package in Travel Maps
  I have upgraded my Travel maps program and now no longer have access to some of the Avatars that I used to have(they are locked).  It says I have to buy "Ultimate Traveler Package" but it is not for sale anymore.  I do have access to download the
• Off topic

  5 answers, most recent on 2/22/2026

  please do not send me the every day messages of offers anymore! Thanks
  How can I get lost of your daily messages? Please help me!    
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: [Solved] sound forge 17 wont open
  @Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency
• Movie Studio

  3 answers, most recent on 11/28/2025

  RE: Hi I am new to Magix
  Welcome to the family! There is a wealth of knowledge here in this forum. Plenty of helpful people!
• Photostory

  3 answers, most recent on 5/16/2024

  RE: [Solved] Decorations in Photostory Easy v2
  @bstoker Which was the "earlier" version you had? Have you checked whether there is an option to download any additional features etc., under any of the menu headings, often the Help menu? JeffForum Moderator
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: [Solved] Samplitude just stopped freezing volume automation and effects plugins
  Thank you everyone for your help. I really appreciate it your efforts to assist. It turns out it was user error. My fingers thought they had "memorized the steps" for freezing a track but I advertently started using CRTL+ALT+F instead (which only
• Movie Studio

  9 answers, most recent on 10/10/2024

  [Solved] YouTube Shorts Help
  Hi everyone, I was curious if there was some way to make YouTube shorts with Magix! I don't know how to set the resolution to what ever the phone screen is, or aspect ratio. Anyone got any hot tips? Thanks in advance!
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  @Paul-Fegan Another idea, you could try to check Windows system files for corruptions and repair them. For this, open the command prompt as administrator and type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. This downloads
• ACID

  3 answers, most recent on 4/12/2024

  [Solved] location of loops
  I just installed Acid Music Studio 11 and downloaded the loops and instruments. Now I can't find where the loops have been saved to. Can anyone help me figure that out? Thanks
• Music Maker

  7 answers, most recent on 12/16/2025

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
    I had a lot of difficulty trying to get the loops unlimited, because it said I had multiple installations of Music Maker Premium 2026 on my computer.  I uninstalled it and then reinstalled it and that finally made it work.  I really appreciate
• Photostory

  20 answers, most recent on 2/28/2026

  Photostory 2026, "RC String 8875 not found"
  Since upgrading from the 2025 version the message "RC String 8875 not found" appears at the top of the Explorer Column. . The program appears to be working OK but this message is still very puzzling. I have tried to get help from Tech Support but
• SOUND FORGE

  3 answers, most recent on 12/15/2024

  [Solved] Cannot authorize Izotope RX
  Hello to you of the forum,  I purchased Sound Forge Audio Clinic Lab 4 and I can not in any way authorize the izotope RX plugins: there is no serial number in my Magix account and even downloading Izotope Portal there is no way to register the
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) Hi,the same thing
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  Nope. doesn't help. but thanks. I have sent a help request to MAGIX. I just have to wait like 4 days till they respond. :-(
• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  This support article might help you: https://www.magix.info/us/support?question=281940&category=0&title=what-should-i-do-if-i-have-a-problem-with-the-magix-hub
• Other products

  One answer, on 3/21/2026

  proDAD VitaScene V5 PRO
  I have just purchased MAGIX Video deluxe 2026 Premium. I have gone through the activation for proDAD VitaScene V5 PRO which downloads but will not install. Help please.