• Other products

  One answer, on 10/24/2025

  New Intel GPU driver avaialable for older processors.
  For those of you running an Intel HD630 (and possibly older), new driver 31.0.101.2137 is now available to download. I thought Intel said the older video graphics chips would not receive any further updates on the last driver. It's available for
• Movie Studio

  One answer, on 2/22/2026

  RE: [Closed] I need my serial number!
  @Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a
• Samplitude

  4 answers, most recent on 10/4/2025

  plugins window
  Hi allim new on samplitude,but not new to DAW when im mixing on the mixer-view on a plugin window,i loosemy computer-keybord,i have to click aside the plugin to be able to use myshort-cut keybord. Is there a setting somewhere for this? thank you
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.
• Samplitude

  One answer, on 10/8/2024

  RE: [Solved] vst from music maker
  @Tomasz-Szwej Are you using the same customer account for Music Maker and Samplitude? Are the Vita instruments acquired from the Music Maker in-app-store? Are you using a new version of Samplitude? Then it should be possible to load the instruments
• Movie Studio

  2 answers, most recent on 8/17/2024

  RE: [Solved] Beginner's (probably) daft question
  Thanks Gid I had tried the Window Reset (several times) but the problem persisted. After reading your post I tried again (same result), but then I noticed a tiny bit of blue line beneath the tools row. I clicked on it and suddenly the storyboard
• SOUND FORGE

  10 answers, most recent on 5/18/2024

  RE: [Solved] Sound forge Pro 10 - User Preset
  @hetal-t Did you use the Windows registry editor? After exporting from RegEdit you'll get a *.reg text file. You can reimport it via right-click > Merge. Be sure you only exported the presets and not something else! Before re-importing I suggest
• Movie Studio

  3 answers, most recent on 7/24/2025

  can't register new computer
  Hi, I have bought and used movie maker 2023 on my old computer. I have a new computer but i can't create a activation code to activate software on new laptop. It give me error: Which means: "Error durning activation Activation wasn't successfull,
• Movie Studio

  6 answers, most recent on 12/9/2025

  RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  Are you using the new Nvidia driver 591.44? https://www.magix.info/de/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  SF11 is stable - SF13, 14, 16 fail.
  I have been struggling with SF for years, I can no longer test if SF18 fixes issues or not but I am on SF16. When I've upgraded to new versions the bugs have not been fixed and have given up paid upgrading.I've just discovered that all the versions
• Movie Studio

  3 answers, most recent on 11/27/2024

  [Solved] Moving the scrubber frame by frame
  I'm trying to make the jump from pinnacle studio over to movie studio 2024 . I am use to having a frame by frame option in the preview screen . i can not seem to find a option for doing this in MS. i have looked at tutorial video's ,looked through
• ACID

  5 answers, most recent on 4/3/2026

  ACID Pro will not launch
  I have been trying to install ACID Pro on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.
• ACID

  2 answers, most recent on 4/30/2024

  [Solved] Pro 11.0.2 is Crashing when when trying to delete an empty track.
  I start a new project, add an empty track, audio or MIDI, right click in the Mix Console or the Track List, select Delete, Acid shuts down. This is repeatable. Suggestions?
• Other products

  4 answers, most recent on 3/9/2026

  RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area
  @Survey123Jedi Hi . . . . Movie Delux 2026 Feedback button goes to Patches, not to feedback area . . . . The Video Deluxe 2026 feedback is mainly from Magix to the user regarding patches, and/or, new features added The feedback back from a user is
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  @Paul-Young3484 The product will be listed in the Celemony customer account because it isn't a Magix product. Of course, you first need a serial number of Melodyne to begin with, before you can register it. I would recommend you contact the parent
• Movie Studio

  4 answers, most recent on 3/16/2026

  RE: Updating / Upgrading present and future concerns
  @SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
• SOUND FORGE

  3 answers, most recent on 7/2/2025

  RE: [Solved] How to transfer to a new lap top
  You need to have a Sound Forge 9 Audio Studio installation file to install on another PC. If it was registered with Sony when you initially get it, log into the Magix Service Center> My Products to download. SF-9 AS is also available to download
• Photostory

  13 answers, most recent on 4/18/2026

  zoom in templates
  Hi, I have updated to Photostory 2026 from 2023, But this new version does not have all the zoom in templates eg zoom in top, zoom in bottom, zoom in left etc. Can we download them anywhere?
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Yes, it does happen on a new file I create - but this helped illuminate something: It only happens when I am lowering the bit depth to 32. Steps: 1) Create new 44-16 stereo file 2) Change bit depth to 64 3) Change bit depth to 32 Problem
• SOUND FORGE

  One answer, on 2/26/2026

  Sound Forge 17 will not launch
  I have been trying to install Sound Forge 17 on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be
• Samplitude

  One answer, on 4/8/2026

  level meters are frozen. they read peak and then hold. HOW TO UNFREEZE
  My Samplitude 2014 has worked flawlessly since new. Now the VU (LEVEL) METERS ARE FROZEN SHOWING PEAKS AND THE HOLDING. How to change this back to how it was ?
• Other products

  2 answers, most recent on 12/19/2023

  [Solved] Registered new product and account at same time, used wrong email
  So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?