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I updated from v17 to v18 a few days ago. Today I renewed the update service. I open the program and try to access the Content Catalog. I select File - New from Content Catalog or if I have an image open I select Insert from Content Catalog.

Other products

14 answers, most recent on 12/6/2023

RE: I have to pay $208 for the commercial licenses for the soundpools

I had problems too with in app sold soundpools, i do think there should be an option for commercial royalty free without having to separately enter producerplanet to do so, and yes it's mentioned there, non-commercial, but it's easily forgotten when

Other products

16 answers, most recent on 6/22/2022

Sending emails with Magix email account

It seems Microsoft are playing silly with emails to ‘Outlook’ accounts yet again. We are receiving the same error messages, as below, to mail sent to all Hotmail accounts. It also seems raising a technical support ticket on Magix website is not

Photostory

3 answers, most recent on 5/14/2021

Update Service Photostory Deluxe

Hi, just purchased the Photostory deluxe update service for another year. No issues getting the free add ons (Panorama studio & European travel package), but did not get a download link / exe file for the upgrade service as I did when I

Web Designer

11 answers, most recent on 6/11/2021

RE: Unable to pull new website template from "New Content Catalog".

@Chris-Johnson Hi . . . . I installed the entire content pack. What more was I supposed to install / download?. . . . What was in the 'Content pack'? In computer terminology, Content pack has a different meaning to Online Catalogue. . . . . If I

Music Maker

32 answers, most recent on 6/11/2021

RE: Product Registration

@B.FINDLAY Hi . . . . . I can send you my email receipt which says I have and own the 2021 version, that I purchased online from Magix.com. I should not have to pay for an upgrade. . . . . Do not post in the forum or send the email receipt to anyone

Xara Designer Pro

2 answers, most recent on 5/6/2021

RE: Which build is the latest upgrade?

@Crazywabbit Xara Designer Pro+ from Xara gets updates like every month or two months. But it's subscription based and you will lose access to the software if you stop the subscription. The cloud is a different product and not part of Magix Xara

Xara Designer Pro

2 answers, most recent on 5/3/2021

RE: Download Widgets Missing From Xara Pro 6

@Steven-Scott Hi In addition to @emmrecs comment, once the Update Service has expired, the widgets already used in the website will still be available in that sites project - though not in the Online Gallery - so you can continue using them and edit

Xara Designer Pro

2 answers, most recent on 5/3/2021

RE: Download Widgets Missing From Xara Pro 6

@Steven-Scott Welcome to the Magix user to user forums. First, you will see I have moved your question from the video products area of the forum to the Photo and Graphics area. I strongly suspect that the Gallery Widgets you seek are no longer

Web Designer

11 answers, most recent on 6/11/2021

RE: Unable to pull new website template from "New Content Catalog".

@Chris-Johnson Hi, ...and never received a prompt to renew anything. I disagree. More than a month before your Update Service expired, every time that you opened Xara there would have been a message indicating that your Update Service would expire

Xara Designer Pro

4 answers, most recent on 5/2/2021

RE: Migrated to faster computer but missing the last patch to DPX

@Bob-Harper Hi . . . . I'd just buy the upgrade, which I will soon . . . . If your Update Service has expired, then as you have re-installed, you only get the version you purchased and no access to the Online Content - see the last paragraph

Web Designer

11 answers, most recent on 6/11/2021

RE: Unable to pull new website template from "New Content Catalog".

@Chris-Johnson Whether this is an update or a new product does not alter the fact that if you did not choose to renew your Update Service when it expired and had not previously downloaded ALL the online catalogue content, you now cannot access it,

Web Designer

11 answers, most recent on 6/11/2021

RE: Unable to pull new website template from "New Content Catalog".

@Chris-Johnson Welcome to the Magix user to user forums. Although I don't have Xara DPX I understand the online catalogue is available for the duration of the user's Update Service - initially 12 months from date of original purchase - and that,

Movie Studio

24 answers, most recent on 4/29/2021

RE: [Closed] Simplitec Socket Update error

@Darren-Forster Hi It would appear you are conflating several instances which have nothing to do with GDPR in relation to advertising and 'consent' to make a case to support your annoyance at 'ads'. It is clear that you did not follow all the advice

SOUND FORGE

25 answers, most recent on 4/25/2021

RE: Quote: "An error occurred while creating the media file"

@rraud Hi rraud, and welcome to the "thread of doom and despair". I assume you tried saving to another folder or different format, such as PCM which does not need registration like MP3 and AAC. Yea, you assumed correctly. I tried a few other formats

Photo & Graphic Designer

One answer, on 4/12/2021

RE: Charts and Tables Xara Photo & Graphic Designer 16.0.0.55162

@Jason-Davis Hi, Did you download everything that you could from the Online Catalogue before your Update Service expired? At least the Chart & Tables? John CB

Photo & Graphic Designer

One answer, on 4/12/2021

Charts and Tables Xara Photo & Graphic Designer 16.0.0.55162

Why am I unable to use the Chart and Tables? Are the Chart and Tables Online Service? My version is Xara Photo & Graphic Designer 16.0.0.55162. My Update Services are expired. I rarely use Xara and have not attempted to access the Charts and

Other products

8 answers, most recent on 8/26/2023

RE: Updates

@Michael-Alley Hi, Photo Manager does not come under the Update Service and never has, as far as I know. However, on the sales page, the "i" shows up beside Upgrade and clicking on it show the small Update Service message with a link to the Update

ACID

6 answers, most recent on 3/22/2021

RE: [Closed] So need my license number resent

@emmrecs Okay so maybe I didn't make it clear purchased the product from Sony, registered with Sony, signed up an online account with Sony, not Magix. Just signed up today tried my login with Sony Didn't work. My Magix Account online doesn't have a

Movie Studio

One answer, on 3/9/2021

an error has occurred during online registration

i need authentication code from a customer service representative - type in your auth code looking like: xxxxxxxxx-xxxxxxxxx-xxxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx

Other products

15 answers, most recent on 8/18/2022

RE: Making Photo Manager Albums

John, Thanks for responding. The whole process is a developing work in progress. We have thousands of photos from over many years on my computer. My wife wants some to be turned into printed books using an online service, some simply printed to put

Xara Designer Pro

One answer, on 3/1/2021

RE: What happened to my Xara??????

@BjrgKirsn-Enano-Storli Hi . . . . Iused it yesterday - and today it is totally empty! . . . . What do you mean it is totally empty? If you are referring to the Online Content catalogue, has you Update Service just expired - you should have been

SOUND FORGE

3 answers, most recent on 2/25/2021

RE: before sony sold to magix

You can request a support ticket from Magix Customer Service online or email them at infoservice@magix.net .. but without a valid email address (or serial code), you are probably SOL. Consider purchasing Sound Forge Pro 15.

SOUND FORGE

4 answers, most recent on 3/13/2021

RE: Bought Sound Forge Pro 14 from Musicians Friend key dont work

Hi @jeannine-p and welcome to the Magix Sound Forge users forum This a peer-to-peer users group and no one here is a Magix employee.. including the moderators. You can request a support ticket from Magix Customer Service online or email them at