• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  I had high hopes as well, no response for support tickets in months! I cannot register ANY of my older software versions of Sound Forge ACL 1-&-3. I HAD to purchase ACL4 and it to has problems so; should I purchase ANY other Software from
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  @Paul-Fegan Another idea, you could try to check Windows system files for corruptions and repair them. For this, open the command prompt as administrator and type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. This downloads
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  Before never had this problem with the same PC (and Photostory Deluxe 2024). Even bigger projects.
• Movie Studio

  5 answers, most recent on 9/28/2024

  RE: [Solved] MEP keeps crashing
  @kate-m Hi Kate, KERNELBASE.dll is a Windows core file, so this seems to be a problem caused by your OS rather than MEP. If you read this Microsoft forum thread you will see it includes a suggested procedure to try and resolve the
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik I solved the problem and the software is now working softly. That is great to hear, thank you for telling us! However, for the sake of anyone else reading this thread and experiencing the same or a similar problem, can you tell us how you
• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  This support article might help you: https://www.magix.info/us/support?question=281940&category=0&title=what-should-i-do-if-i-have-a-problem-with-the-magix-hub
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT, https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.
• Movie Studio

  2 answers, most recent on 5/30/2024

  [Solved] Magix Hub contnet download
  I accessed the Magix Hub in Movie Studio 2025 Suite and proceeded to download a couple of videos. My problem is I don't know where I go to access them to use them in a project. I can't find any folder that would have these videos.
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 It works mostly fine here. There is a proverb: often the problem sits between the computer and the chair. Also, your text is nearly unreadable without any punctuation. If English isn't your first language, no problem, try an AI or
• Movie Studio

  9 answers, most recent on 6/17/2024

  [Solved] Upgrade problem
  I just attempted to upgrade my Movie Studio to 25 Ultimate, but did not receive that level, but rather the simple Upgrade of a lower version.. I intended to spend the $109.xx to do an upgrade, as presented. However, the system somehow (whether by my
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @SP. I think Gemini found the problem. I'm having another problem with images and she cross referenced those details with remembering my SF18 problem. Turns out I'm missing system libraries for some reason. Looks like I'm reinstalling Windows. 😫This
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @vdl-user-v19 @Marc-Goder Sorry, I should have mentioned that before. I just updated to the current NVidia driver 591.86 and the problem remains for H264.
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  Anyone? I still have this problem. Renders application unusable. Even tried deleting and reinstalling.
• SOUND FORGE

  5 answers, most recent on 6/12/2024

  [Solved] Soundforge 15 - Windows 11 - Won't save settings on close and reopen
  Too long a story - but after purchasing a New Lenovo P16 laptop - Win. 11 - in January - and problems w/Lenovo that involved The NYS Attorney General - This past Friday - WITH a Lenovo Tech on the line for 2+ hours - with a Windows USB Reboot and
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.
  So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  @Olec Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still remains. Obviously, that's not the case. Otherwise it would work. The
• Video Pro X

  27 answers, most recent on 3/28/2025

  RE: .mov file is disappearing over time
  @johnebaker Hi, with respect, showing that any keying fx can be applied to a .mov with transparency in VP without problems is very relevant, it shows that this isn't a common or expected problem & that it is solely a VPX/MMS problem.
• Photostory

  6 answers, most recent on 8/24/2025

  [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the
• SOUND FORGE

  2 answers, most recent on 12/21/2025

  Sonnox plugins error
  I'm having a problem with the 2 Sonnox plugins I just purchased, they are only a problem in SF 18, they work fine in UA Luna and Cakewalk Sonar. The plugins are VST 3, 64-bit, but in SF 18 when I attempt to use one, I get error "An error occurred
• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Samplitude

  5 answers, most recent on 7/11/2025

  RE: Error installing ad-on pacakages
  Thanks John, this doesn't solve my problem.
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I'm having the same problem with Ozone 12 Elements and Sound Forge Audio Studio 17. The tech support team at Sweetwater looked into it, and they contacted both Magix and iZotope: they are aware of the problem, but offered no workarounds (and neither
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  @rick-a Thank you for the detailed report. This will become handy for other users with the same problem.