• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  I'm glad you have hope and wish them the best! I suffered way too long with ACID 10. I've finally jumped ship with my remixes and have been loving Studio Pro (Fender, previously Presonus). Stem separation, Splice integration and ability to use
• Samplitude

  30 answers, most recent on 7/10/2025

  Samplitude Music Studio X8 - suddenly crashing
  Hey there guys,   Been using SMS X8 since it's release with no issues until recently (last 2 weeks or so). It has started to crash whenever I change VST instruments (only does it with 3rd party vsts - Cherry Audio & GForce synths). I have
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho For testing purposes I installed SF18 trial version in a Windows sandbox (which means a completely clean environment) and batch converted over 6000 loops and samples from 16 Bit, 44.1 kHz to 24 Bit, 48 kHz. I did this twice, without any
• SOUND FORGE

  5 answers, most recent on 10/25/2023

  RE: [Solved] Sound Forge pro 11 Crashes
  @roderick-horn I found another comment. There the crash was fixed by setting Sound Forge to 8 bit and 256 colors. Make a right click on the shortcut icon > Properties >
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  All of a sudden I launched it and it was able to log into the welcome/sign in screen, and there is an update for patch 32.1.0.18 for "various crash and bug fixes".Not sure what fixed it as It crashed 3 times and the 4th worked within the span of ~5
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @me_again Hi Andy. I think without Autosave turned on you only get your last manually saved project if a crash occurs. Ray.
• Photo & Graphic Designer

  One answer, on 8/5/2024

  Xara Web Designer Premium (19) crashing
  When I try to add a new YouTube video, the program crashes.
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Movie Studio

  7 answers, most recent on 2/10/2026

  RE: [Closed] Movie Studio 2023 Premium stiil crash !!!
  @Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But
• Music Maker

  14 answers, most recent on 6/10/2024

  [Solved] Music Maker begins to lag, eventually crashing after opening store.
  I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag
• ACID

  7 answers, most recent on 6/26/2024

  [Solved] Building Peaks/Freeze
  Hi, Does anyone have any suggestions? I have a projects in Acid Pro 9 that had been opening up fine. Now the files say that they are "building peaks". They are building extremely slow, for almost an hour, as if the program has crashed. This is the
• Movie Studio

  19 answers, most recent on 10/1/2023

  [Solved] Cartoon R Plus effects
  Movie Studio 2023 version 22.0.2.172 Cartoon R Plus effects cause the PC to crash every time I use the burn Blu-ray disc process. The crash occurs at the point in the video that the cartoon R Plus special effect is situated. By moving the position
• Video Pro X

  10 answers, most recent on 12/5/2025

  Video Pro X 11 Crashes Every 5 Minutes
  Software: Video Pro X 11 OS: Windows 10 22H2 RAM: 32 GB CPU: AMD Ryzen 9 3900X GPU: Nvidia RTX 2070 Super (8GB) Whenever I attempt to use Video Pro X, I get approximately 5 minutes of use before the entire program crashes and closes itself. It
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hmm I cannot edit my response above to add the info. So I installed the trial of VPX17 on my INtel-only laptop where VPX16 WAS working but Studio 2026 was giving the missing part error. Sadly now the newly installed trial AND the existing Studio
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  I just tried going thru my standarad workflow and it crashed again, so I'm assuming SFC by itself didn't fix anything... I'm running DISM now.
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid Hi Gid. Your image crashed both my copy of MMS 2024 and VPX14. It does not show a thumbnail on my system. Does not open in any Windows app. Ray.
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again HI Andy, It's not getting any better. Magix released patch 24.0.1.233 without fixing the Neat Video crashing problem. There were no details, but there were with the patch for VPX, so probably the same stuff: Changes – Version
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  In most cases it is due to the PC having to little RAM and or too slow a processor. Can you give some details of your PC/MAC. A good tool to use is Speccy which when you run it will show much about your PC. Please note the minimum PC resources
• Music Maker

  One answer, on 10/5/2024

  Steinberg Halion Sonic 7 makes Music Maker crash
  Is there anyone who can import the (free) version of Steinberg Halion Sonic 7 as VST into Music Maker? When I try to do this, Music Maker crashes and I can only close the program by using ctrl-alt-del.
• Movie Studio

  9 answers, most recent on 7/15/2024

  Crash
  Hello - my MAGIX program continue to crash now - what is the problem - and what shall I do - I have had it for many years ?
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hello, @SP. thanks for your suggestion but it didn't work, still the same issue. To make it clear: the crash happens when trying to authorise, there's something with the magix autorotation tool that can't get through. I cnat even get to the SF11
• SOUND FORGE

  6 answers, most recent on 8/5/2025

  RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?
  @GregoryP-Lewis I found a Reddit post where the writer solved the AppHangB1 crash by plugging their HDMI monitor cable into the GPU ports instead of the motherboard ports. Are you using aPC or a