• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Download from Cloud Import Fails
  @tomtomsnare Hi, Did you look in the location where the files actually go to: C:\Documents\MAGIX\Video deluxe 2026 Plus\MAGIX Content or something similar with your program\\MAGIX Content? In VDL/VPX, there is a problem with the Import/Magix
• Samplitude

  8 answers, most recent on 8/7/2024

  RE: [Solved] No Signal through Visualization
  @Phil-Thompson Nvidia is the sound output via your graphics card. Don't use that. Realtek is the better option, this is the sound device in your computer. Yes, try ASIO4ALL. The newest version just released a while ago. Magix Low Latency is many
• Movie Studio

  One answer, on 4/3/2024

  RE: [Solved] Movie Studio 2024 Platinum fails to open
  I uninstalled the program and removed all folders and registry entries related to Magix. I re-installed and it still closed before finishing. I restarted the PC and it worked.
• Other products

  One answer, on 11/17/2025

  [Solved] Unable to install Independence library on PC (parallels) or Mac
  I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application
• Other products

  6 answers, most recent on 5/27/2024

  RE: [Solved] Re-installing MP3 Deluxe 19
  I had just done a clean re-installation of Windows 10 and was trying to install mp3.deluxe. All I had to do was to free up the previous installation; this can be done through the Magix Website - My Products page
• Samplitude

  5 answers, most recent on 2/1/2024

  [Solved] How do I activate X3 on a new computer?
  Old serial from 2017 or so begins with P2- I don't get an activation email when I try to install on a new computer. Don't see an option to deactivate old license in Magix webpage showing my products. Also, I get no responses from info@magix.com
• Audio Cleaning Lab

  One answer, on 6/13/2026

  magix audio and music lab not opening in windows 11
  I recently installed Magix premium audio 2017 on my windows 11 computer. The program finished installing but will not open.
• Music Maker

  2 answers, most recent on 7/18/2024

  RE: [Solved] How to delete properly
  @Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker.  https://www.revouninstaller.com/There is a free version, but looking through your previous
• Movie Studio

  One answer, on 2/2/2024

  [Solved] I've lost my magix products download page when I sign in
  I had to sign in and re-register as magix said they did not have an account in my email address but I have had an account with you for over 10 years on and off. Now I have logged in after changing the password and they say I have no products and yet
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• SOUND FORGE

  7 answers, most recent on 3/5/2025

  RE: [Solved] Channel Converter Presets not recognized after Windows 10 reinstall
  @GiorgioV Ok, you might be able to manually add them to the registry. For example, create a new channel converter preset under the same sfp file name you used in the past and save it. This should create a new preset entry in the registry that points
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: [Solved] VPX16 plays Sony XAVC with no sound
  @johnebaker @Marc-Goder @AAProds @CubeAce @Gid Hi Guys,I think I have determined how/why some of you can play these XAVC files with audio and others can't. While you profess that you have never installed K-lite (and I believe you) you have installed
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: [Solved] Samplitude just stopped freezing volume automation and effects plugins
  Thank you everyone for your help. I really appreciate it your efforts to assist. It turns out it was user error. My fingers thought they had "memorized the steps" for freezing a track but I advertently started using CRTL+ALT+F instead (which only
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• Xara Designer Pro

  One answer, on 12/26/2023

  RE: [Solved] Unable to download my bought product
  @Trifid Please contact customer support at infoservice@magix.net
• SOUND FORGE

  One answer, on 3/23/2024

  RE: [Solved] why does it say I'm Not Logged In as Administrator, when I am?
  @jeanius123 Are you talking about the same problem as described here? https://www.magix.info/us/forum/program-will-not-open-unless-it-is-run-as-administrator--1207220/#ca1396227
• Movie Studio

  9 answers, most recent on 10/10/2024

  [Solved] YouTube Shorts Help
  Hi everyone, I was curious if there was some way to make YouTube shorts with Magix! I don't know how to set the resolution to what ever the phone screen is, or aspect ratio. Anyone got any hot tips? Thanks in advance!
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: [Solved] Music Maker just locks up & becomes un-responsive
  @SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are
• Samplitude

  One answer, on 10/8/2024

  RE: [Solved] vst from music maker
  @Tomasz-Szwej Are you using the same customer account for Music Maker and Samplitude? Are the Vita instruments acquired from the Music Maker in-app-store? Are you using a new version of Samplitude? Then it should be possible to load the instruments
• SOUND FORGE

  3 answers, most recent on 12/15/2024

  [Solved] Cannot authorize Izotope RX
  Hello to you of the forum,  I purchased Sound Forge Audio Clinic Lab 4 and I can not in any way authorize the izotope RX plugins: there is no serial number in my Magix account and even downloading Izotope Portal there is no way to register the
• Movie Studio

  24 answers, most recent on 9/3/2024

  RE: [Solved] Xara 3D Maker 7
  @allaa-Azawi Hi, Copy this link: http://dl04.magix.net/2011/xara3dmaker7/Xara_3D_Maker_7_en-GB_180824_11-25.exe Paste this link into e.g. Google and click returnSee the rest of the video Good luck,Rob
• Movie Studio

  2 answers, most recent on 12/8/2023

  [Solved] Travel Maps for Movie Studio
  Why are there no aeroplanes available as icons in MAGIX\Movie Studio 2024 Suite version of 'Travel Maps' ? When were the aeroplanes discontinued and why? There is only a limited number of places you can actually drive to in a little red car:
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @PATIENT-X Thanks. That's what I was looking for but how did you get to the Specifications? The following pages which I get from https://www.magix.com/us/ and clicking on "Learn more" for each programme don't appear to have any specification details
• Movie Studio

  One answer, on 2/2/2024

  RE: [Solved] I've lost my magix products download page when I sign in
  @Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to