• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been
• Off topic

  One answer, on 4/18/2024

  RE: [Solved] Deleting an account
  @Ken-Ted Your post has been edited to remove your email address since personal private data should never be posted to a public forum like this one. If you wish to remove your Magix account please email infoservice@magix.net and ask for their
• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team.
• Music Maker

  3 answers, most recent on 8/11/2025

  RE: [Solved] Activation Key Registered But Not Registered
  @Squeego Music Maker had Free Edition from version 2018 up until version 2024. The 80s, EDM and Hip Hop versions were technically the Free Edition plus some genre specific audio loops. So, your option is now to install Music Maker 2024 Free Edition
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the
• Other products

  One answer, on 1/4/2026

  [Closed] Sony Vegas Pro Error Code 24
  Essentially I installed Sony Vegas Pro, now I can't render because it's saying I'm on the wrong email address but I'm not. I got my code from humble bundle. please help asap.
• SOUND FORGE

  9 answers, most recent on 5/7/2025

  RE: Sound Forge Pro 18 failed to install Noise Reduction
  @David-Rees Hi . . . . There is no "Yes" or "No" button in the email. . . . There should be a link/button in the email to click, this opens a small dialog with the Yes/No options. HTH John EBForum Moderator
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Henk-Blokker Welkom op het Magix-gebruikersforum. Dit forum is geen contactpunt voor medewerkers van Magix. Omdat dit een openbaar forum is, mogen gegevens zoals e-mailadressen en ordernummers hier nooit worden geplaatst. Daarom heb ik uw bericht
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Henk-Blokker Welkom op het Magix-gebruikersforum. Dit forum is geen contactpunt voor medewerkers van Magix. Omdat dit een openbaar forum is, mogen gegevens zoals e-mailadressen en ordernummers hier nooit worden geplaatst. Daarom heb ik uw bericht
• SOUND FORGE

  2 answers, most recent on 3/2/2025

  problems with serial number
  I just purchased SOUNDFORGE and received and email with download and registration instructions including the serial number. However - it simply will NOT accept the serial number given to me in the email. Please help.
• SOUND FORGE

  9 answers, most recent on 5/7/2025

  RE: Sound Forge Pro 18 failed to install Noise Reduction
  @David-Rees Hi . . . . I'm worried the lack of a button is maybe why I'm not getting human responses. . . . Reply to the email, that the fixes offered do not work and that you have no Yes/No options in the email to respond to. John EB
• SOUND FORGE

  9 answers, most recent on 5/7/2025

  RE: Sound Forge Pro 18 failed to install Noise Reduction
  My email has 3 links to generic help docs that don't solve my problem, and a link at the bottom to http://www.magix.com. I've viewed it on 3 email clients (and viewed source). I'm worried the lack of a button is maybe why I'm not getting human
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  The exact same thing happened to me on January 12th when purchasing an upgrade to Vegas Pro 23. I opened a support ticket and sent a follow up email five days later. I have yet to hear anything. I will consider filing a Paypal claim.
• Other products

  2 answers, most recent on 12/19/2023

  RE: [Solved] Registered new product and account at same time, used wrong email
  Nevermind, I got it worked out. I logged in using the incorrect email, the one listed under the about section of my installation, then I moved the email on that to another email in my name.  
• ACID

  12 answers, most recent on 1/31/2025

  RE: Loops and songs and error message
  @Harold-Brush If you are certain you are entering both the serial key (beginning P3) and your email address exactly as shown in that confirmation of purchase email your only option is to email infoservice@magix.net, explain the problem and ask for
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• ACID

  3 answers, most recent on 12/27/2025

  RE: Music Studio Error 24
  @Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the
• Off topic

  One answer, on 4/18/2024

  [Solved] Deleting an account
  I want to delete an account that is linked with email address removed by Moderator
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Confidential data, like order or serial numbers, should never be posted here. Hence, I have changed the title of your thread. Please state exactly which version of Photostory you have purchased, whether it is Photostory deluxe 2026 or
• ACID

  One answer, on 2/4/2026

  RE: Magix acid pro
  @yassineouhia Hello welcome This is a user forum and not Magix personnel. I have removed your email as it was available for public view. Please contact Magix at infoservice@magix.net for further enquiries. Stephen Forum Moderator
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account? And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB Yes. From my account. Same