Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application

Movie Studio

One answer, on 2/2/2024

[Solved] I've lost my magix products download page when I sign in

I had to sign in and re-register as magix said they did not have an account in my email address but I have had an account with you for over 10 years on and off. Now I have logged in after changing the password and they say I have no products and yet

Music Maker

10 answers, most recent on 3/22/2024

[Solved] Support links are redirecting me to Forum instead. Serial Number prob

From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource

Music Maker

2 answers, most recent on 7/18/2024

RE: [Solved] How to delete properly

@Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker. https://www.revouninstaller.com/There is a free version, but looking through your previous

SOUND FORGE

7 answers, most recent on 3/5/2025

RE: [Solved] Channel Converter Presets not recognized after Windows 10 reinstall

@GiorgioV Ok, you might be able to manually add them to the registry. For example, create a new channel converter preset under the same sfp file name you used in the past and save it. This should create a new preset entry in the registry that points

Video Pro X

46 answers, most recent on 5/14/2025

RE: [Solved] VPX16 plays Sony XAVC with no sound

@johnebaker @Marc-Goder @AAProds @CubeAce @Gid Hi Guys,I think I have determined how/why some of you can play these XAVC files with audio and others can't. While you profess that you have never installed K-lite (and I believe you) you have installed

Xara Designer Pro

One answer, on 12/26/2023

RE: [Solved] Unable to download my bought product

@Trifid Please contact customer support at infoservice@magix.net

Samplitude

7 answers, most recent on 11/18/2024

RE: [Solved] Samplitude just stopped freezing volume automation and effects plugins

Thank you everyone for your help. I really appreciate it your efforts to assist. It turns out it was user error. My fingers thought they had "memorized the steps" for freezing a track but I advertently started using CRTL+ALT+F instead (which only

Photostory

6 answers, most recent on 8/24/2025

RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue

@Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021 Computer specification, see this topic for what is

SOUND FORGE

One answer, on 3/23/2024

RE: [Solved] why does it say I'm Not Logged In as Administrator, when I am?

@jeanius123 Are you talking about the same problem as described here? https://www.magix.info/us/forum/program-will-not-open-unless-it-is-run-as-administrator--1207220/#ca1396227

Movie Studio

9 answers, most recent on 10/10/2024

[Solved] YouTube Shorts Help

Hi everyone, I was curious if there was some way to make YouTube shorts with Magix! I don't know how to set the resolution to what ever the phone screen is, or aspect ratio. Anyone got any hot tips? Thanks in advance!

Music Maker

17 answers, most recent on 5/29/2024

RE: [Solved] Music Maker just locks up & becomes un-responsive

@SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are

Movie Studio

2 answers, most recent on 12/8/2023

[Solved] Travel Maps for Movie Studio

Why are there no aeroplanes available as icons in MAGIX\Movie Studio 2024 Suite version of 'Travel Maps' ? When were the aeroplanes discontinued and why? There is only a limited number of places you can actually drive to in a little red car:

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@PATIENT-X Thanks. That's what I was looking for but how did you get to the Specifications? The following pages which I get from https://www.magix.com/us/ and clicking on "Learn more" for each programme don't appear to have any specification details

Samplitude

One answer, on 10/8/2024

RE: [Solved] vst from music maker

@Tomasz-Szwej Are you using the same customer account for Music Maker and Samplitude? Are the Vita instruments acquired from the Music Maker in-app-store? Are you using a new version of Samplitude? Then it should be possible to load the instruments

SOUND FORGE

3 answers, most recent on 12/15/2024

[Solved] Cannot authorize Izotope RX

Hello to you of the forum, I purchased Sound Forge Audio Clinic Lab 4 and I can not in any way authorize the izotope RX plugins: there is no serial number in my Magix account and even downloading Izotope Portal there is no way to register the

Movie Studio

24 answers, most recent on 9/3/2024

RE: [Solved] Xara 3D Maker 7

@allaa-Azawi Hi, Copy this link: http://dl04.magix.net/2011/xara3dmaker7/Xara_3D_Maker_7_en-GB_180824_11-25.exe Paste this link into e.g. Google and click returnSee the rest of the video Good luck,Rob

Movie Studio

One answer, on 2/2/2024

RE: [Solved] I've lost my magix products download page when I sign in

@Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to

Music Maker

3 answers, most recent on 12/4/2023

RE: [Solved] Problem with activation code after buying upgrade with another email.

@Former user Welcome to the Magix user to user forums. Registration of purchased Magix software is automatically linked to the email used to purchase it. Hence, the error message because you are using the "wrong" email address, your own rather than

Movie Studio

3 answers, most recent on 12/18/2025

[Solved] Can't activate video delux 2026

I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial

Music Maker

17 answers, most recent on 5/29/2024

[Solved] Music Maker just locks up & becomes un-responsive

Music Maker just locks up & becomes un-responsive. I paid a lot of money over the years for MAGIX products and it used to work seamlessly. Now it just locks up and and I can't click anywhere or do anything. Sometimes it may become responsive

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Solved] No My Products shown in my account

@G-R Have you entered the exact same e-mail address you used to register Movie Studio 2023 in the past? If you never registered it, you can enter the serial number in the Registration section to add the installer to your account. You can also

Photostory

2 answers, most recent on 10/15/2024

RE: [Solved] Can't find Colorize link

@Brian-deVetter Welcome to the Magix users forums. Having never used this feature I had to do a bit of digging into my installation to find the answer and to discover the Help file instructions, which you quote, are wrong or at least

SOUND FORGE

6 answers, most recent on 10/28/2024

RE: [Solved] Issue with context menu in soundforge 18 (again..)

The "RemoveSFContextMenus.reg" file for SFP-17 & 18 are in the 'Program Data/Magix' folder. SFP-15 and others are in the 'Program Files/SOUND FORGE' folder. When uninstalling, I usually recommend using a third-party uninstaller like 'Revo