• Photostory

  6 answers, most recent on 8/24/2025

  [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  Hi My last eperience I try to open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. Odd
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  Having the same exact problem. Ive hit the "P" key to reset and rescan soundpools, restarted the program, restarted my pc but nothing seems to be working.. I should have never upgraded to 2026. HOW DO WE FIX THIS?!
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  RE: Short bursts of static
  Thank you both. That solved my problem.
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus I recommend you go to borisfx.com and install the free trial version of Sound Forge 2026. Then, at least, you can use the software for two weeks. I'm pretty sure, that Boris FX support will solve your problem over the next couple of
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  Hmmm. If I upgrade from SFAS17 to SFPro 18 for US$79.99, will that also solve the problem?  
• Off topic

  159 answers, most recent 39 minutes ago

  RE: Magix support has not responded to support tickets for months
  I'm trying to tag @Tom_Sp, who answered about the PayPal problem, but it seems tagging doesn't work correctly in my browser. The username isn't listed in the selection box.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  [Solved] MP3 files skipping / glitching when opened ...
  Hello all! Using Sound Forge Pro 18 on a Widows 11 Home PC Im having an issue with skipping / glitching on MP3 files. On a VBR file, it does it consistently every few seconds. On a 320 file, it only happens within the 1st few seconds of playback,
• Movie Studio

  6 answers, most recent on 4/25/2025

  [Solved] Portrait oriented footage stretched.
  Can anyone help me with this issue and suggest a solution? I recently bought the Osmo Pocket 3 video camera, and I'm encountering a problem when importing portrait-oriented footage into Magix Movie Studio. The footage appears stretched horizontally,
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Got it thanks, Is it supposed to do something? If not export as png from photoshop. PS I have no problem with that file, my PC isn't comparable but if there's a problem with a file or the software it still shows,. So others will
• Video Pro X

  13 answers, most recent on 10/6/2024

  [Solved] Source audio problem editing footage from Pana GH6
  Hi all.I am having problem with the audio on the footage that I shot with my Panasonic GH6. I was unaware that the camera saved 4 different audio channels. I use Rode mic and it seems to be recorded to channel 3. Native mic records to channel 4 but
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?
• Video Pro X

  2 answers, most recent on 3/23/2026

  RE: [Closed] Vegas Pro 23 won't start up...
  @JOHN-SVANBERG Go to the Vegas forum https://www.vegascreativesoftware.info/us/vegas-pro-forum/ where there are recent posts about driver updates and Microsoft updates causing problems and solutions.
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  "Thank you for the detailed report. This will become handy for other users with the same problem". +11
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. @johnebaker It might help if the title of this thread could be changed to reflect the OP's problem, rather
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. In case Acid crashes during the start-up, Windows creates a crash report in the Windows Reliability Monitor. If you copy and paste the report here, we might be able to find out, what the problem is.
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  I have a similar problem. When I install Prodad, I get an error but it keeps installing. I can't see anything in the Prodad transitions except one. They have honestly responded quickly and what they have explained to me is how to use them, but the
• Movie Studio

  24 answers, most recent on 12/21/2023

  [Solved] Problem with Update 23.0.1.191 (UDP3).
  I just installed update 23.0.1.191 (UDP3) and it fixed a bunch of problems I was having. But I just noticed that it messed up tow of the Title Templates - Captions Basic I had used in my latest feature. Check this out:
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• Movie Studio

  15 answers, most recent Yesterday

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  [Solved] Problem activating Sound Forge 9 using new method
  I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between