• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Welcome to the Magix users forums. Whether anyone else who posts here is an "educational" user is doubtful, I think so I wonder whether you will receive useful advice, sorry. You say you have reached out to Magix 4 different times but did
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi @johnebaker  in a simple little project and you get around the issue by softening it. But this is inconsistent... let's see... --->Scenario Description: In a normal video editing workflow, a user adds a 10-second clip to the timeline. During
• Video Pro X

  No answers, created on 5/27/2025

  Neat Video new release, version 6.0.6, now available
  Just a heads-up to the users of NV6 with VPX and/or MMS that a new update, version 6.0.6, was released yesterday and can be downloaded from your user account. JeffForum Moderator
• Movie Studio

  6 answers, most recent on 7/3/2025

  RE: Video Deluxe 2026 initial testing bugs (?)
  @johnebaker German moderators and users have also reported the bugs mentioned above.
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  @Stephen-Chisholm Hi Stephen and welcome to the user to user forums. You should be able to create a Hitfilm account at https://dev.fxhome.com/register Ray.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Arie2929 @Tom_Sp Hello welcome I have now brought it to the attention to Magix of said users PayPal payment issues in the Vegas forum and lack of support. Stephen Forum Moderator
• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: [Solved] Question: How to add new font to Magix Movie Studio 2025 in Windows?
  @tony-r Hi I have had the similar issue with a different TrueType (TTF) font Assuming you installed the font for All users, if not do so, reboot your computer with a full restart - Windows icon, Power icon, Restart this should rebuild the icon
• SOUND FORGE

  7 answers, most recent on 3/5/2025

  RE: [Solved] Channel Converter Presets not recognized after Windows 10 reinstall
  @GiorgioV Ok, you might be able to manually add them to the registry. For example, create a new channel converter preset under the same sfp file name you used in the past and save it. This should create a new preset entry in the registry that points
• Video Pro X

  One answer, on 2/16/2026

  New version of Neat Video released
  Just a heads-up to users of MMS and VPX who also own NeatVideo for Magix that a new version, 6.1, has been released and is available to owners to download from their account. Jeff
• SOUND FORGE

  11 answers, most recent on 7/3/2024

  RE: [Solved] Looking for spectroscope window on recently purchased SF 17
  @bcsound To my understanding Sound Forge Audio Studio 12 was some kind of unique version with a different user interface. It could very well be the case, that this visualizer isn't available in version 17. Or maybe you need the 17 Pro version and
• Movie Studio

  9 answers, most recent on 8/14/2025

  RE: MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  I did not hijack another user’s thread delberately. This is my first experience of using the forum so was unaware that I was “hijacking” another’s thread. The log in page does not provide instructions or describe the protocol for newbies like
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Welcome to the Magix user to user forums. Sorry to hear about the problem you are facing but I have a vague memory that there is a post in the forum about a known difficulty when trying to install MS2022 under Win 11. At the moment I
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @stephen-logsdon Your post to this thread has been hidden since it concerns a different issue to the one raised by @fuss. Please do not hijack another user's thread in this manner but rather create a new thread with your question. It would be very
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Rick-Dailey First of all, this is a user forum and we are all users like you. No Magix staff is active here. Next, there was a user some days ago, who solved this problem by installing updates. I assume they were taking about Windows
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: [Solved] Music Maker just locks up & becomes un-responsive
  @SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are
• Web Designer

  8 answers, most recent on 4/4/2026

  RE: I designed a website using Xara Web Designer Premium
  @andrew-s3504 Your first post here has been approved and so made visible to other users, but please be aware that all these Web Designer, along with a number of similar products, is now sold by Xara and no longer sold by Magix. JeffForum Moderator
• Other products

  One answer, on 2/10/2026

  RE: recherche d'un produit
  @Thierry-Canfin Bienvenue sur le forum Magix, un espace d'entraide entre utilisateurs. Ce forum n'est pas un moyen de contacter l'équipe Magix. Veuillez envoyer un e-mail à infoservice@magix.net en précisant tous les détails de votre commande
• Other products

  One answer, on 1/8/2026

  RE: I keep getting Error Code 24 so can’t authenticate the product
  @Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and
• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  @AdelPetros-Samu Please be aware these are public user to user forums and not any contact for Magix Support, so confidential data, like your order numbers, should never be posted here. Hence, they have been removed from your post. Did you click on
• Movie Studio

  One answer, on 2/2/2024

  RE: [Solved] I've lost my magix products download page when I sign in
  @Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to