Why am I unable to capture footage on my new pc which is fitted with windows 10, programme is edit pro 17?
Why indeed? I'm sorry, but without a lot more information from you, we are highly unlikely to be able to help you.
First, please read this post and give us ALL the details requested there. At the moment we don't even know exactly which version and variant of MEP you have; you say "Edit Pro 17" but that doesn't really tell us, unfortunately. If you go to Help>About MAGIX Movie Edit Pro you will find the exact version number you have, the current latest is 22.214.171.124, and don't forget to say whether you have the Basic, Plus or Premium variants.
Also, you need to included full details of exactly how you are attempting to "capture footage", where from, using what technology etc., etc.
With your help, we should be able to advise and guide you!
Thanks for responding. To be honest, I was expecting a response along the lines of "Edit Pro 17 is too old to work with Windows 10". However, it seems that this may not be the case so here is a bit more info:
software is MAGIX Movie Edit Pro 17 Plus, version 10.0.0.33
I am attempting to capture from my HDV camacorders, Canon HV 30 and HV20. I am doing this by using the "record audio/video" under the "file" toolbar icon. This is how I have done it for over ten years, without problem. What happens now though is this: camcorder is switched on and connected to pc via fire wire, the programme recognises the camcorder and is able to operate the camcorder from the on-screen "HDV recording" window. However, although image and sound are present on the camcorder viewfinder, nothing appears in the "HDV recording" window. I have tried a different fire wire in case that was the issue, and have also run a cleaning cassette through the camcorder.
Do you have the appropriate drivers for the firewire interface?
Is your copy of MEP otherwise working OK?
If you can see and hear the video on the Camcorder it's not dirty heads. It could be a faulty lead. Try cleaning the connectors at both ends. use a glass fiber pen if you have one. Some form of alcohol with a cotton bud if you haven't. Could even be a dry joint.
@Andrew-Thompson it may also be that the drivers for the camcorder/firewire is not fully compatible with Windows10. You can try running drivers - or even MEP, in compatibility mode for just the purpose of the capture process.
Thanks Ray. Perhaps I need to give tou a bit more background on the pc: it is basically my old pc which a friend (retired computor systems engineer) has installed a new SSD drive into. Would the fire wire driver need re-installing?
As I cannot record any video onto the programme I cannot test the functionality of the editing software, but to all intents and purposes everything else looks normal in the programme.
I tried an alternative lead, but no joy. Some information is clearly making it down the lead though, because the programme recognises both cameras when connected.
. . . Would the fire wire driver need re-installing? .. . . . I cannot record any video onto the programme I cannot test the functionality of the editing software, but to all intents and purposes everything else looks normal in the programme . . .
The issue is not the program, but the drivers you need to install for the FireWire device on Windows 10. MEP will not be able to see the FireWire device because Windows 10 may have installed the wrong drivers.
See this tutorial, in PDF format, I created in 2012 to install the correct drivers for you FireWire device although it refers to Windows 7 it also applies to any version of Windows after 7.
Once installed correctly you should be able to select the FireWire device in the programs record options and settings
K, so a bit of online research has revealed the following: there is an issue with Firewire port compatability with windows 10. Apparently this mainly affects Dell computors....guess what I have? The information also suggests that installing a FireWire card into one of the open slots in computor could work.
Another recommended fix is to download a Legacy driver from the Microsoft Support page. Tried this, but "404 error" comes up so obviously Microsoft have bailed out. b******s.
I think I may need to open a new request on the forum asking if anyone using a Dell computor with Windows 10 has been able to resolve the FireWire issue?
Ok, so the JMicron OHCI Compliant IEEE 1394 Host Controller(Legacy) after installation gives the following message: "windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(code 39)"
I am pretty sure I did. When I get onto the pc again I will attempt to go through that install procedure again. So do I understand correctly that you are using Windows 10 and are able to import video via the firewire into MEP?
do I understand correctly that you are using Windows 10 and are able to import video via the firewire into MEP?
Yes, I can. Although my set up is somewhat different to yours, I run Win 10 1909 and can import, via Firewire, from my wife's (rather old) DV camera without problem. (I actually tend to use Video Pro X, rather than MEP, as my input software, but the import engine is the same, I believe.)
My external Audio Interface is also connected via Firewire and functions perfectly.
One thing to check, possibly; the dedicated FW card I have in my computer uses a TI (Texas Instruments) chipset, as advised by other users of my audio interface.
I should, perhaps, for completeness, add that I also have an internal Canopus analogue to digital convertor card, which also includes a Firewire connector, for conversion of analogue video footage to digital. So I have a number of Firewire connectors available to me!
John and Jeff, thanks. My knowledge on the whole computer thing is very limited,(it just seems like baffling magic to me) so I try to follow the steps carefully but then need to wait for my friend's assistance when he is available if I get stuck. I am going to try and install that Legacy firewire driver again and see how I get on.
Ok, so I have un-installed the driver, and then tried re-installing it. I get a yellow triangle with exclamation mark and message:"an installation package for the product 1394 OHCI Compliant Host Controller ((Legacy) cannot be found. Try again using a valid copy of the installation package '1394_OHCI_LegacyDriver(1) .msi
Update: my pal came around this morning,(the one who actually knows about computers, unlike myself) and eventually managed to get the FireWire Legacy driver installed correctly. After he had done an online search about the "specified account already exists" message which kept appearing, he downloaded and used "Microsoft Install Cleaner".
I have now managed to import the video from my Canon HV30 camcorder and edit it.