Comments

emmrecs wrote on 1/7/2020, 4:09 AM

@Andrew-Thompson

Welcome to the Magix forums.

Why am I unable to capture footage on my new pc which is fitted with windows 10, programme is edit pro 17?

Why indeed? I'm sorry, but without a lot more information from you, we are highly unlikely to be able to help you.

First, please read this post and give us ALL the details requested there. At the moment we don't even know exactly which version and variant of MEP you have; you say "Edit Pro 17" but that doesn't really tell us, unfortunately. If you go to Help>About MAGIX Movie Edit Pro you will find the exact version number you have, the current latest is 19.0.2.49, and don't forget to say whether you have the Basic, Plus or Premium variants.

Also, you need to included full details of exactly how you are attempting to "capture footage", where from, using what technology etc., etc.

With your help, we should be able to advise and guide you!

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Andrew-Thompson wrote on 1/7/2020, 9:52 AM

Thanks for responding. To be honest, I was expecting a response along the lines of "Edit Pro 17 is too old to work with Windows 10". However, it seems that this may not be the case so here is a bit more info:

software is MAGIX Movie Edit Pro 17 Plus, version 10.0.0.33

I am attempting to capture from my HDV camacorders, Canon HV 30 and HV20. I am doing this by using the "record audio/video" under the "file" toolbar icon. This is how I have done it for over ten years, without problem. What happens now though is this: camcorder is switched on and connected to pc via fire wire, the programme recognises the camcorder and is able to operate the camcorder from the on-screen "HDV recording" window. However, although image and sound are present on the camcorder viewfinder, nothing appears in the "HDV recording" window. I have tried a different fire wire in case that was the issue, and have also run a cleaning cassette through the camcorder.

Any thoughts please?

regards,

Andrew

CubeAce wrote on 1/7/2020, 10:18 AM

@Andrew-Thompson

Hi Andrew.

You say you have done this for years.

Do you have the appropriate drivers for the firewire interface?

Is your copy of MEP otherwise working OK?

If you can see and hear the video on the Camcorder it's not dirty heads. It could be a faulty lead. Try cleaning the connectors at both ends. use a glass fiber pen if you have one. Some form of alcohol with a cotton bud if you haven't. Could even be a dry joint.

Ray.

Last changed by CubeAce on 1/7/2020, 10:20 AM, changed a total of 3 times.

Windows 10 Enterprise. Version 2004 OS build 19041.450. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

shgrude wrote on 1/7/2020, 10:28 AM

@Andrew-Thompson it may also be that the drivers for the camcorder/firewire is not fully compatible with Windows10. You can try running drivers - or even MEP, in compatibility mode for just the purpose of the capture process.

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.329 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

Andrew-Thompson wrote on 1/7/2020, 11:08 AM

Thanks Ray. Perhaps I need to give tou a bit more background on the pc: it is basically my old pc which a friend (retired computor systems engineer) has installed a new SSD drive into. Would the fire wire driver need re-installing?

As I cannot record any video onto the programme I cannot test the functionality of the editing software, but to all intents and purposes everything else looks normal in the programme.

I tried an alternative lead, but no joy. Some information is clearly making it down the lead though, because the programme recognises both cameras when connected.

Andrew

johnebaker wrote on 1/7/2020, 12:25 PM

@Andrew-Thompson

Hi

. . . Would the fire wire driver need re-installing? . . . . . I cannot record any video onto the programme I cannot test the functionality of the editing software, but to all intents and purposes everything else looks normal in the programme . . .

The issue is not the program, but the drivers you need to install for the FireWire device on Windows 10. MEP will not be able to see the FireWire device because Windows 10 may have installed the wrong drivers.

See this tutorial, in PDF format, I created in 2012 to install the correct drivers for you FireWire device although it refers to Windows 7 it also applies to any version of Windows after 7.

Once installed correctly you should be able to select the FireWire device in the programs record options and settings

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Andrew-Thompson wrote on 1/8/2020, 2:34 AM

In my attempt to jpdate the driver I managed to uninstall it...doh! I have help coming on Friday, so will revert then.

Andrew-Thompson wrote on 1/8/2020, 11:08 AM

K, so a bit of online research has revealed the following: there is an issue with Firewire port compatability with windows 10. Apparently this mainly affects Dell computors....guess what I have? The information also suggests that installing a FireWire card into one of the open slots in computor could work.

Another recommended fix is to download a Legacy driver from the Microsoft Support page. Tried this, but "404 error" comes up so obviously Microsoft have bailed out. b******s.

I think I may need to open a new request on the forum asking if anyone using a Dell computor with Windows 10 has been able to resolve the FireWire issue?

johnebaker wrote on 1/8/2020, 11:20 AM

@Andrew-Thompson

Hi

Try this link for the 64 bit driver.

HTH

John EB

Last changed by johnebaker on 1/8/2020, 11:21 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Andrew-Thompson wrote on 1/8/2020, 11:38 AM

Sorry John I can't seem to open that on my iPad?

CubeAce wrote on 1/8/2020, 2:39 PM

@Andrew-Thompson

You shouldn't try. It's a Windows installer package. Try it direct from your Windows PC.

Windows 10 Enterprise. Version 2004 OS build 19041.450. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 1/8/2020, 2:45 PM

@Andrew-Thompson

. . . . I can't seem to open that on my iPad . . . .

You won't it is a link to a download, the iPad would not know what to do with it as it is a Windows installer file.

. . . . recommended fix is to download a Legacy driver from the Microsoft Support page . . . . Tried this, but "404 error" comes up so obviously Microsoft have bailed out . . . .

The support page you were linked to no longer exists, hence the 404 error.

The link above takes you direct to the download of the Firewire (1394) 64 bit legacy driver installer, an msi file, from Microsoft. Download it on the PC and then double click it to run the installer.

HTH

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Andrew-Thompson wrote on 1/8/2020, 3:21 PM

Thanks John. I tend only to use the pc for film editing these days and everything else is done on the iPad whilst slouching in a bad posture on the sofa.

I plan to get that link installed tomorrow, thanks for this. Do I assume correctly that you were held up with the same issue?

Andrew-Thompson wrote on 1/9/2020, 8:01 AM

Ok, so the JMicron OHCI Compliant IEEE 1394 Host Controller(Legacy) after installation gives the following message: "windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(code 39)"

johnebaker wrote on 1/10/2020, 6:30 AM

@Andrew-Thompson

Hi

. . . . after installation gives the following message: "windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(code 39)" . . . .

After installation did you restart the computer - Windows button, Power button, Restart - not shutdown and restart.

I have installed the driver on my laptop and it installs correctly - you may have to go through the install procedure I linked to above again now that the driver is available for selection.

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Andrew-Thompson wrote on 1/10/2020, 12:16 PM

I am pretty sure I did. When I get onto the pc again I will attempt to go through that install procedure again. So do I understand correctly that you are using Windows 10 and are able to import video via the firewire into MEP?

johnebaker wrote on 1/10/2020, 4:32 PM

Hi

. . . I understand correctly that you are using Windows 10 and are able to import video via the firewire into MEP? . . .

On my old computer, not a Dell, running Windows 10 I was able to capture via Firewire from an old JVC camera.

The procedure I posted as a result of the issues I had getting the Firework to work on Windows 10.

I have also commented in your other post about capturing via HDMI.

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 1/11/2020, 3:56 AM

@Andrew-Thompson

do I understand correctly that you are using Windows 10 and are able to import video via the firewire into MEP?

Yes, I can. Although my set up is somewhat different to yours, I run Win 10 1909 and can import, via Firewire, from my wife's (rather old) DV camera without problem. (I actually tend to use Video Pro X, rather than MEP, as my input software, but the import engine is the same, I believe.)

My external Audio Interface is also connected via Firewire and functions perfectly.

One thing to check, possibly; the dedicated FW card I have in my computer uses a TI (Texas Instruments) chipset, as advised by other users of my audio interface.

I should, perhaps, for completeness, add that I also have an internal Canopus analogue to digital convertor card, which also includes a Firewire connector, for conversion of analogue video footage to digital. So I have a number of Firewire connectors available to me!

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Andrew-Thompson wrote on 1/11/2020, 12:00 PM

John and Jeff, thanks. My knowledge on the whole computer thing is very limited,(it just seems like baffling magic to me) so I try to follow the steps carefully but then need to wait for my friend's assistance when he is available if I get stuck. I am going to try and install that Legacy firewire driver again and see how I get on.

yvon-robert wrote on 1/11/2020, 12:36 PM

Hi,

before to do anything update your computer bios, now check on Canon website if your camera can be updated. FireWire port was great but Windows push out this technology.

Regards,

YR

Andrew-Thompson wrote on 1/12/2020, 3:54 AM

Ok, so I have un-installed the driver, and then tried re-installing it. I get a yellow triangle with exclamation mark and message:"an installation package for the product 1394 OHCI Compliant Host Controller ((Legacy) cannot be found. Try again using a valid copy of the installation package '1394_OHCI_LegacyDriver(1) .msi

What do I do?

Andrew-Thompson wrote on 1/12/2020, 8:04 AM

Update: my pal came around this morning,(the one who actually knows about computers, unlike myself) and eventually managed to get the FireWire Legacy driver installed correctly. After he had done an online search about the "specified account already exists" message which kept appearing, he downloaded and used "Microsoft Install Cleaner".

SUCCESS!!!

I have now managed to import the video from my Canon HV30 camcorder and edit it.

Here is the test footage as uploaded to youtube:

johnebaker wrote on 1/12/2020, 8:55 AM

@Andrew-Thompson

Hi

Good news - thanks for coming back to let us know.

Happy editing

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/12/2020, 9:04 AM

@Andrew-Thompson

All looks good Andrew. Just glad we were on the right track about Fire-wire drivers.

Windows 10 can be a right pain sometimes :-)

By the way. Had a quick look across your YouTube Chanel. I watched the model train competition series. Neat!

Your website link on YouTube didn't work. Is it registered but not up?

Ray.

Last changed by CubeAce on 1/12/2020, 9:04 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 2004 OS build 19041.450. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507