I have finally decided to remove all products by Magix from my computer. Support is terrible. My license Acid products no longer works. This company has poised all of the software with spam advertising and has little to no support. I wish everything had stayed with Sony. Unfortunately this company has ruined great products they acquired from Sony. I would encourage all Acid and Movie STudio customers to change to another company as you will encounter nothing frustration dealing with Magix.
@Bob-Sobers In this forums we users have suggested some workarounds for certain problems that usually work fine. You can simply try to follow these suggestions.
Hi,
Support is terrible.
I totally disagree with you.
This is your first post in the forum, so you have never mentioned any problems that you have had or asked for help.
Have you raised any tickets with Magix? Did you notice the big SUPPORT button at the top of the forum?
Did you ever consider that maybe others don't have the problems that you may have experienced?
John CB
Hi
. . . . Support is terrible. My license Acid products no longer works . . . .
Do note this is a user to user forum, however there are many users here who have experience with Acid who may be able to help with issues you are having.
If you would like help, then see this topic for what is required, and give more details of the issue(s) you are having.
However if you do not want further help, this topic will be closed.
John EB
Forum Moderator
Hi,
Support is terrible.
I totally disagree with you.
This is your first post in the forum, so you have never mentioned any problems that you have had or asked for help.
Have you raised any tickets with Magix? Did you notice the big SUPPORT button at the top of the forum?
Did you ever consider that maybe others don't have the problems that you may have experienced?
John CB
One also needs to consider that many people may have problems that they don't experience, as well.
That is a bidirectionally applicable concept.
I have finally decided to remove all products by Magix from my computer. Support is terrible. My license Acid products no longer works. This company has poised all of the software with spam advertising and has little to no support. I wish everything had stayed with Sony. Unfortunately this company has ruined great products they acquired from Sony. I would encourage all Acid and Movie STudio customers to change to another company as you will encounter nothing frustration dealing with Magix.
Something you should have done when Magix released Acid 8. I started seeing the carelessness and further downfall of Acid right from then. Since I had used this software since 1999, it was hard to move on to something with a different workflow. I basically had to re-learn DAW using from start as you lose your workflow tools. I was very disappointed in Sonic Foundry for letting it go to a big name and further disappointed with Sony for selling it to a lesser appreciated company who really proved that they are the least appreciated now after what they did to Acid. What a bummer. I should have used Cubase or something from the start intead of ever being introduced to Acid.
Rare that when software is acquired by another company does it ever get better. Usually the development staff doesn't tag along. Taking over someone else code is not easy. Magix is in financial trouble. They also have a lot of non music making software. I would be surprised if Acid gets cut. If someone takes it off Magix hand I wouldn't assume things get better.
Acid is gone. Simply put. I was unhappy that Sony took over but at least they did something productive with it. Magix finished what was left of it. Just off-putting.
I switched over to Reaper shortly after the update to Acid Pro 8.0. Most of the workflow things I did in Acid are there, plus a lot more. The biggest issue with Reaper is that there is so much you can do to make it your own, that a lot of basic things you'd expect to be set up from the get go aren't, and you have to dig around for a while to get those things set up
@WatchWoods I've heard this about Reaper before, 'It does too much'...well, what a problem to have.
I too am a Reaper user and find it to be the most solid DAW I've found. I have yet to find something I 'can't' do in Reaper. Updates(free) every few weeks and a forum that's alive, unlike...
AP is over.........................Cheers
@Mystery-Man yeah I mean I used Acid for almost 20 years, and Reaper has been the closest/best DAW for me to continue making music without having to learn a different workflow. I like it a lot, despite some of the things I wish it had/could do, which may eventually be implemented.