Comments

johnebaker wrote on 11/25/2021, 3:00 PM

@MarioA-WendorfIV

Hi and welcome to the forum.

We do need more information as you have discerned:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

Antivirus program installed

A screen shot of the Program settings Device options tab in MEP 2022.

The amount of free space on the hard drive(s) available.

Was there any error dialog that popped up when the crash occurred, or on restart - if so what was the message?
John EB
Forum Moderator

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 10 Professional 21H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarioA-WendorfIV wrote on 11/25/2021, 4:54 PM


Windows 10

Processor 

AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx     2.30 GHz

RAM 8.00 GB (7.81 GB usable)

Windows 10 Home  21H1
OS build    19043.1348

Magix Version 21.0.1.104

Antivirus Windows Security?

Are the graphics card drivers up to date?

I don't know


A screen shot of the Program settings Device options tab in MEP 2022.

I don't know where this is 

The amount of free space on the hard drive(s) available.

72GB/475GB

johnebaker wrote on 11/26/2021, 5:21 AM

@MarioA-WendorfIV

Hi

. . . . Are the graphics card drivers up to date?

I don't know . . .

  1. Click the Windows button and type system
  2. From the pop-up list select click System information, a new window will open
  3. In the left pane click the + button next to Components
  4. In the expanded list click Display
  5. In the right pane you will now see the indicated information, similar to that shown below, the indicated lines are what we require.

Note: I have 2 graphics processors in my computer you may only have one.

. . . . A screen shot of the Program settings Device options tab in MEP 2022.

I don't know where this is  . . . .

In MEP 2022 select File, Settings, Program, Device options tab.

If you do not know how to take a screenshot, press the Print screen (PrtScn or PrtSc) key on your keyboard, open an image editor, paste the image into the editor, crop it to show the Device options tab and save as a jpg image.

Upload the saved jpg image into your reply using the icon above the comment dialog box.
HTH

John EB

 

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 10 Professional 21H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarioA-WendorfIV wrote on 11/26/2021, 10:09 AM

Name    NVIDIA GeForce GTX 1650

Driver Version    27.21.14.5763

Name    AMD Radeon(TM) RX Vega 10 Graphics

Driver Version    27.20.1032.2



CubeAce wrote on 11/26/2021, 10:44 AM

@MarioA-WendorfIV

Hi.

Try changing the Import / Processing / and Export GPU settings to all nvidia 1650 Super.

Ray.

Last changed by CubeAce on 11/26/2021, 10:45 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 21H1 OS build 19043.1348. Direct X 12.1 Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 30.0.101.1069 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 472.39. 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.104. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

MarioA-WendorfIV wrote on 11/26/2021, 11:44 AM

Instead of rebooting itself every time, it's also freezing now too. Here's a crash log


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  26.11.2021  10:41
----------------------------------------------------------------------
CrashDump 20211126_104145_v21.0.1.104.dmp successfully written

Error in module "ntdll.dll" (Load address: 0x00007FFD14EB0000) to address 0x00007FFD14ED69E2 (Exception 0xc0000005 "ACCESS_VIOLATION")

 

johnebaker wrote on 11/26/2021, 12:08 PM

@MarioA-WendorfIV

Hi

As you can see I have removed all the unnecessary information from the driver details, additionally the image should also have been cropped so that the dialog box is easier to read in a web browser.

The GTX 1650 drivers are very out of date - the current version is 30.0.14.7247 for the Studio drivers.

If I am interpreting the AMD driver version codes correctly, they also are out of date.

John EB

 

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 10 Professional 21H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarioA-WendorfIV wrote on 11/26/2021, 12:28 PM

Any suggestions how to update these?

MarioA-WendorfIV wrote on 11/26/2021, 12:31 PM

Nvidia seems to have lots of versions and the seemingly newest one is

https://www.nvidia.com/Download/driverResults.aspx/176523/en-us

 

But any guidance is appreciated

CubeAce wrote on 11/26/2021, 12:32 PM

@MarioA-WendorfIV

Go here for nvidia drivers

Go here for AMD drivers.

Ray.

Windows 10 Enterprise. Version 21H1 OS build 19043.1348. Direct X 12.1 Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 30.0.101.1069 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 472.39. 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.104. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

CubeAce wrote on 11/26/2021, 12:35 PM

@MarioA-WendorfIV

You want the Studio drivers preferably but if you game you may need that one instead.

Ray.

Windows 10 Enterprise. Version 21H1 OS build 19043.1348. Direct X 12.1 Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 30.0.101.1069 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 472.39. 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.104. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

MarioA-WendorfIV wrote on 11/26/2021, 12:41 PM

It looks like it is offering the gaming ones. I hope they work

MarioA-WendorfIV wrote on 11/26/2021, 1:03 PM

Everything appears UpToDate but rebooting continues

 

johnebaker wrote on 11/26/2021, 1:20 PM

@MarioA-WendorfIV

Hi

. . . . It looks like it is offering the gaming ones.  I hope they work . . .

They will, however if you are not gaming on the computer the Studio drivers would be the better option.

For the Studio drivers, you click the drop down item indicated in the image below.

The AMD drivers are  27.20.1032.2 are OK, as the later ones do not offer any fixes that would affect you.

The crash log indicates an issue with the NTDLL.DLL file which is a Windows system file. The driver updates may 'fix' this.

John EB

Last changed by johnebaker on 11/26/2021, 1:21 PM, changed a total of 1 times.

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 10 Professional 21H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 11/26/2021, 1:34 PM

@MarioA-WendorfIV

Other things we have not asked yet is which drives are the project files and videos on?

Are they internal or external?

What USB-C port or other are they on? How much space free on those drives?

Ray.

Windows 10 Enterprise. Version 21H1 OS build 19043.1348. Direct X 12.1 Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 30.0.101.1069 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 472.39. 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.104. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

MarioA-WendorfIV wrote on 11/26/2021, 3:01 PM

Updating the drivers seems to have finally taken effect after about 6 restarts. I grabbed the studio drivers just in case but it looks like the updates did the trick