Windows 10

Processor 

AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx     2.30 GHz

RAM 8.00 GB (7.81 GB usable)

Windows 10 Home  21H1
OS build    19043.1348

Magix Version 21.0.1.104

Antivirus Windows Security?

Are the graphics card drivers up to date?

I don't know

A screen shot of the Program settings Device options tab in MEP 2022.

I don't know where this is 

The amount of free space on the hard drive(s) available.

72GB/475GB

@MarioA-WendorfIV

Hi

. . . . Are the graphics card drivers up to date?

I don't know . . .

1. Click the Windows button and type system
2. From the pop-up list select click System information, a new window will open
3. In the left pane click the + button next to Components
4. In the expanded list click Display
5. In the right pane you will now see the indicated information, similar to that shown below, the indicated lines are what we require.

Note: I have 2 graphics processors in my computer you may only have one.

. . . . A screen shot of the Program settings Device options tab in MEP 2022.

I don't know where this is  . . . .

In MEP 2022 select File, Settings, Program, Device options tab.

If you do not know how to take a screenshot, press the Print screen (PrtScn or PrtSc) key on your keyboard, open an image editor, paste the image into the editor, crop it to show the Device options tab and save as a jpg image.

Upload the saved jpg image into your reply using the icon above the comment dialog box.
HTH

John EB

Name    NVIDIA GeForce GTX 1650

Driver Version    27.21.14.5763

Name    AMD Radeon(TM) RX Vega 10 Graphics

Driver Version    27.20.1032.2

@MarioA-WendorfIV

Hi.

Try changing the Import / Processing / and Export GPU settings to all nvidia 1650 Super.

Ray.

Instead of rebooting itself every time, it's also freezing now too. Here's a crash log


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  26.11.2021  10:41
----------------------------------------------------------------------
CrashDump 20211126_104145_v21.0.1.104.dmp successfully written

Error in module "ntdll.dll" (Load address: 0x00007FFD14EB0000) to address 0x00007FFD14ED69E2 (Exception 0xc0000005 "ACCESS_VIOLATION")

@MarioA-WendorfIV

Hi

As you can see I have removed all the unnecessary information from the driver details, additionally the image should also have been cropped so that the dialog box is easier to read in a web browser.

The GTX 1650 drivers are very out of date - the current version is 30.0.14.7247 for the Studio drivers.

If I am interpreting the AMD driver version codes correctly, they also are out of date.

John EB

Any suggestions how to update these?

Nvidia seems to have lots of versions and the seemingly newest one is

https://www.nvidia.com/Download/driverResults.aspx/176523/en-us

But any guidance is appreciated

@MarioA-WendorfIV

Go here for nvidia drivers

Go here for AMD drivers.

Ray.

@MarioA-WendorfIV

You want the Studio drivers preferably but if you game you may need that one instead.

Ray.

It looks like it is offering the gaming ones. I hope they work

Everything appears UpToDate but rebooting continues

@MarioA-WendorfIV

Hi

. . . . It looks like it is offering the gaming ones.  I hope they work . . .

They will, however if you are not gaming on the computer the Studio drivers would be the better option.

For the Studio drivers, you click the drop down item indicated in the image below.

The AMD drivers are  27.20.1032.2 are OK, as the later ones do not offer any fixes that would affect you.

The crash log indicates an issue with the NTDLL.DLL file which is a Windows system file. The driver updates may 'fix' this.

John EB

@MarioA-WendorfIV

Other things we have not asked yet is which drives are the project files and videos on?

Are they internal or external?

What USB-C port or other are they on? How much space free on those drives?

Ray.