Magix support has not responded to support tickets for months

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PATIENT-X wrote on 2/18/2026, 12:10 PM

@Frank-Pietrantoni9884
Hi

As stated please direct your enquiries to the Vegas Forum.

Hope you find your answers.

Stephen

Forum Moderator

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browj2 wrote on 2/18/2026, 12:27 PM

@Frank-Pietrantoni9884

Hi Frank,

We're off-topic here, but:

In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA or at least close enough, and the manual.

I would have thought that the first step in due diligence for any software would be to determine if it does what one wants using published information. This, I presume, you have done. Step 2, download, install and try out the trial version. During the installation process, there is a screen that gives you access to the License agreements & privacy statement. Completion of the installation gives you further access to the EULA, the manual and other information, and you can try it out to make sure that it runs on your hardware, etc. Surely your IT team can sandbox a computer for the trial version.

John CB

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Frank-Pietrantoni9884 wrote on 2/18/2026, 1:18 PM

@Frank-Pietrantoni9884

Hi Frank,

We're off-topic here, but:

In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA or at least close enough, and the manual.

I would have thought that the first step in due diligence for any software would be to determine if it does what one wants using published information. This, I presume, you have done. Step 2, download, install and try out the trial version. During the installation process, there is a screen that gives you access to the License agreements & privacy statement. Completion of the installation gives you further access to the EULA, the manual and other information, and you can try it out to make sure that it runs on your hardware, etc. Surely your IT team can sandbox a computer for the trial version.

John CB

We have been using Vegas 17. We wanted to upgrade to Vegas 23 for the various AI features and that's when/where our Info Security Team began their inquiries as part of their standard due diligence. As previously mentioned, they've already gone through the same process for Adobe Premiere Pro and that process went quickly and smoothly. The only reason we were trying to do the same with Vegas Pro is because of my team's familiarity with Vegas. At this point, I and my employee, and our IT Team have spent far too much time trying to get answers to the questions that Adobe provided in one exchange. Given this, I will be moving my team to Adobe Premiere Pro. Please consider this matter closed.

ericlnz wrote on 2/18/2026, 5:37 PM

@Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.

PATIENT-X wrote on 2/20/2026, 10:17 AM

@SP. @pjleese

Your welcome, glad to help out in the forums.

Stephen

Forum Moderator

Pc self build by me.

New photo, upgrades.

Upgraded GPU, CPU, CPU cooler, March 2025.

Azza Pyramid 804 case

MSI Meg Unify Z690 motherboard

Intel Core i7-13700K

Thermalright Peerless Assassin 120 digital black CPU cooler.

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce GTX1080ti Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

Lian Li UNI SL120 V2 triple fans