When I bring an MP4 into my timeline, the preview is black, I cannot make visual edits or anything of the sort. I've never seen this before.
Also, when I try to submit a support request it says that it cannot save my support request after about a minute of waiting.
Help would be appreciated.
@CubeAce
Processor: Ryzen 3200g
GPU: GTX 680
Audio Card: NA
16Gb Gskill Ram
Hard-drive Config:
1x 900gb PNY Ssd(Storage for Mp4s and editing resources)
1x 250gb M.2 Team Group(Main Drive, Win and VidProX)
Software Used:
MAGIX Video Pro X
Version 19.0.1.107(UDP3)
Win 10 Home Up to date
EDIT: .MVP files for projects that already completed are no longer showing as well.
During MP4 playback, I can hear the audio, its just the video that isnt coming through. When I bring an MP4 into my timeline, the preview is black, I cannot make visual edits or anything of the sort. Help would be appreciated. Ive only used MP4s until this point, and succesfully. Ive no idea why its a problem now. Is this a codec thing? Thanks in advance.....
Hi Howard.
I do not have a version that new so I'm not sure of the answer but basically you have no Intel or nvidia GPU the program can use for hardware acceleration so you need another setting that can (I think there now is an additional Windows setting) or you need to disable anywhere it says use hardware acceleration for playback.
I hope someone on the forum using the latest version can add additional information.
Ray.
Hi Howard
It could be your Hardware acceleration (in program settings), try changing all three to Intel UHD graphics. I have had this problem.
Don
@CubeAce I've checked, I do not believe hardware acceleration to be the issue. Any other thoughts? Thank you for your time and help so far.
Hi Howard.
What are you using to create the original video files?
Have you a file we can use from a Dropbox or Google account we can try out to see if it is the files?
They have to be files not altered from uploading to the net so a video hosting site will not do.
Ray.
@CubeAce No, however I am confident it is not the files, as they work in other video editors. OpenShot, for instance is able to preview Mp4s that MVPX is not currently able to preview for some reason. So I do not believe the files to be the problem. A family member has told me it might be a "Codec problem" do you think that might be the issue?
Again, thank you for your effort in helping me.
Hi Howard.
To view video codec information you need MediaInfo and look at the text view to see it or copy and paste the information here for us to look at. It would be easier just to test one of the problem files though.
When I asked what created the files I was looking for something that could create problem codecs. To tell me it's not the video files but could be a codec problem is a contradiction of statements.
On a separate note I did forget to ask if you have nvidia DCH Studio drivers loaded and not the game ready drivers. You would need nvidia DCH drivers for the software to use with the nvidia card.
The drivers can be found in the nvidia control panel under help \ System information. It will also tell you what level of Direct X it can handle.
Ray.
Hello all,
Drivers are up to date. Here is a screen shot of my settings:
Here is a project I recently completed, reopened and experiencing the new issues of not being able to render video playback:
Here is the finished video, if it matters (please be kind):
A screenshot of the dated files:
I posted all that to say: I love Magix Video Pro X. Its really been amazing and Ive been following the same formula, video after video, but learning each time and trying to improve.
I gotta admit, IM a little nervous the ride is over, lol. Magix has been seamless until now. I cant figure it out, and I hope it ends up being trivial, and I can get back to creating.
I appreciate everyone's input and advice.
thank you,
Howard
about to get Mediainfo and post video data, but from my understanding, the videos are fine, and something in Video PRO X (very recently) changed, as far as how it handles MP4s, perhaps a missing codec I presumed? I havent changed any settings......
BRB with that data....
This a screenshot of an MP4, the Media Info interface.....
Hi Howard.
No, we need to see the text view from the drop down menu.
The info should look like this to paste and copy here.
General
Complete name : F:\Drive I backup 2020 only 2019 in F drive backup folder\2020\Legoland 2020\100MEDIA\DJI_0311.MP4
Format : MPEG-4
Format profile : JVT
Codec ID : avc1 (avc1/isom)
File size : 642 MiB
Duration : 53 s 680 ms
Overall bit rate mode : Variable
Overall bit rate : 100 Mb/s
Encoded date : UTC 2020-09-26 09:45:22
Tagged date : UTC 2020-09-26 09:45:22
Comment : DE=None, Type=Normal, HQ=Normal, Mode=P
gpt : +40.60
gyw : +2.30
grl : +1.20
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.2
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 53 s 680 ms
Bit rate mode : Variable
Bit rate : 100.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.241
Stream size : 641 MiB (100%)
Title : DJI.AVC
Language : English
Encoded date : UTC 2020-09-26 09:45:22
Tagged date : UTC 2020-09-26 09:45:22
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 53 s 675 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.21 MiB (0%)
Title : DJI.AAC
Language : English
Encoded date : UTC 2020-09-26 09:45:22
Tagged date : UTC 2020-09-26 09:45:22
Other
Type : meta
Duration : 1 s 0 ms
Bit rate mode : Constant
Default : No
Ray.
MP4s function normally on this PC with:
OpenShot
VegasMovieStudio 17 Platinum
VLC
NewBlue Titler Pro 7
WinMedPlayer
QuickTime
Im just trying to narrow it down.
@CubeAce
I believe this is it, hope this helps. Thanks for your help Ray.
General
Complete name : D:\The Bad Actors\Projects in progress\2021-02-04_HJJA\The Bad Actors - American Dream video\The Bad Actors - American Dreamin v4.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/avc1)
File size : 147 MiB
Duration : 3 min 20 s
Overall bit rate mode : Variable
Overall bit rate : 6 158 kb/s
Encoded date : UTC 2021-06-27 03:06:30
Tagged date : UTC 2021-06-27 03:06:30
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Format settings, GOP : M=3, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 min 20 s
Bit rate mode : Variable
Bit rate : 6 023 kb/s
Maximum bit rate : 8 000 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.218
Stream size : 144 MiB (98%)
Language : English
Encoded date : UTC 2021-06-27 03:06:30
Tagged date : UTC 2021-06-27 03:06:30
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 3 min 20 s
Bit rate mode : Variable
Bit rate : 132 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 3.11 MiB (2%)
Language : English
Encoded date : UTC 2021-06-27 03:06:30
Tagged date : UTC 2021-06-27 03:06:30
Good morning Howard.
Thank you, yes that is the information I needed.
The data shows there is nothing really wrong with the file and should be playing. The lines regarding the GOP structure are a bit different to what I normally see but is so undemanding as a video file it should work on something clockwork powered.😞
I have been looking through other forum posts as I don't have VPX 13 (your version) and I do know that at present it is full of bugs and still under a lot of development. You should look at this main forum topic for VPX 13.
It would seem my initial reaction that hardware acceleration should be turned off on your system would be correct but for the wrong reasons. The wrong reason being that currently nvidia hardware acceleration is not working in VPX 13 as it should be and may not be working at all.
John Baker who is the main moderator for this forum (Not Magix staff but a fellow user) has stated on that forum topic that he cannot get the nvidia settings to work on VPX 13. He has so far only been able to get the Intel GPU to work or to use the Windows acceleration via the CPU to work, so for you the settings at present until a software update to cure this is available should look like this.
As far as I'm aware, that fault has not been fixed yet.
You will be able to see most of the recorded problems / potential bugs so far on that link. There are a few other bugs on other forum topics not mentioned there but none relating to your current problem.
Ray.
Hi
. . . . I do not believe hardware acceleration to be the issue. . . . .
The graphics card is below the minimum spec of a GTX 1050, it may provide some hardware acceleration, however not enough for playback. According to the Nvidia driver search, Studio drivers are not available for the GTX 680 so this is not an option.
Ray has given you the most viable option above which will should give some hardware acceleration and should fix the black video issue.
. . . . MP4s function normally on this PC with . . . .
Comparing VPX 13 to other video editors does not give you a true perspective on what will happen when importing video. Comparison with any video player has no bearing at all on what will happen in any video editor.
HTH
John EB
@CubeAce How might I go about turning off hardware acceleration? What I mainly don't understand is that it wasn't like this until recently, I've been editing on this program for almost a year now. But I appreciate all the help you and @johnebaker have given so far.
Hi Howard.
Just set the settings to my image I posted above. The settings as well as the new Infusion engine has changed since VPX 12. This version of VPX has not been out one year. Just s few weeks. It was VPX12 where you were able to use the nvidia card. The processing stakes have obviously gone up a notch even though the specs page doesn't seem to have changed.
I've been looking at the specs for your card very carefully and it can not accept all direct X implementations beyond Direct X 11 and its Kelper chip it uses may have some problems if the motherboard is using the newer UEFI bios which I'm assuming your new motherboard is using when you added it to your upgraded system.
The card is discontinued and as John pointed out never had Studio drivers so why it may have done some 3D rendering work in the past was probably never fully utilised within VPX for video rendering as explained in this nvidia information.
The problem with new versions of a program is they are programmed to cope with the latest peripheral requirements of new cameras and the needed processing power associated with those requirements.
Whenever I have bought a new camera in the past I have nearly always had to update my editing packages to cope with the new files they produce. Then in turn the program needs better computer specs to run the programs.
My general rule of thumb is never upgrade unless there is a real need rather than a want, hence my last upgrade of my computer happened a year or so ago when I eventually over a couple of years switched from photography to video work more. I suspect within another two to three years my current system will no longer cope with new versions of this program.
Ray.