Update 20.0.1.65

martin-brennan wrote on 9/7/2020, 5:11 AM

I am really beyond it with Magix. I keep saying time to ditch their software, but after 15 years it's difficult to "start again". I think they know this. shoddy company support, the removal of the support phone line etc etc. and now this:

against my better judgment i paid for the update a couple of months ago. 19.0.2.58 was working okay, but now today i get this "update to 20.0.1.65" message.

before we go on, Hardware = 32gb i5-3570k, 64bit win10, Nvidia GTX970 4gb. wired 100mb broadband working at full speed.

note: magix is the only software that EVER has problems updating on this machine. all too frequently. but this last one is the icing on the foul-tasting cake.

♦ 1st attempt: ♦ download software > the program will now be closed for installation > it doesn't after 25 minutes - still no change,...still the circling update > task manager > end task

♦ 2nd attempt ♦ download software > the program will now be closed for installation > it doesn't after 25 minutes - still no change,...still the circling update > task manager > end task

♦ 3rd attempt ♦ select option update later, program loads but will not let me save a simple 2min file - "no hardware" error msg.

♦ 4th attempt ♦ download software > the program will now be closed for installation > it doesn't after 25 minutes - still no change,...still the circling update > task manager > end task

what am i supposed to do now? other than finally accept Magix are an unhelpful company, with no customer concern and software that hijacks your system and refuses to let you just do what it's designed to do?

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Comments

martin-brennan wrote on 11/18/2020, 6:06 AM

hi all,

after uninstalling everything and every trace of MEP - using the

Microsoft Fix I Tool" t from the following link:
https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

...i've now reinstalled it again 18.0.1.209. and all is working (it appears) as it should, save for one thing:

the pesky update reminder:

The brand new 2020 version available now

Update later Update Now

despite clearly ticking the "Don't show this again" box, the popup returns with every single reboot.

is there anyway to disable this completely?

johnebaker wrote on 11/18/2020, 6:24 AM

@martin-brennan

. . . . is there anyway to disable this completely? . . . .

Definitely not recommended to disable the Updater - I tested this and it caused several issues the biggest was the program randomly hanging on start up.

If the setting is not being saved then something is blocking the program. Does MEP save settings you have changed while working, eg screen layout, when you close it?

Did you uninstall the Update Notifier which is a different 'module' for accessing the Cloud, transferring files from mobiles via Camera MX and receiving news.

John EB

martin-brennan wrote on 11/18/2020, 6:40 AM

Hi John

yes I disabled the notifier - for the cloud etc.

however, the nag popup is annoying. there should be a way to disable it - if I don;t ever want to update (due to my hardware limits) then why should it be allowed to continue nagging. surely someone, somewhere has found a way to turn this nag off?

martin-brennan wrote on 11/18/2020, 6:55 AM

Hi John

it's definitely saving screen settings/size etc, so that shouldn't be an issue.

if i don't ever want to update, what is the correct response to the update popup to prevent it recurring at program load?

► tick "Don't show this again" ►select Update later

► tick "Don't show this again" ►select Update later ► close popup with "x" top right corner

► tick "Don't show this again" ► close popup with "x" top right corner

cheers

Martin

johnebaker wrote on 11/18/2020, 9:01 AM

Hi Martin

I would expect option 3 to be the one to use, the other 2 suggest that you do want to update later.

John EB

martin-brennan wrote on 11/18/2020, 9:09 AM

you'd think. but none kill it at all

johnebaker wrote on 11/18/2020, 2:00 PM

@martin-brennan

That is what I suspected you were going to say. I would suggest you raise a ticket with Magix through the Support link at the top of the page, see these guidelines on how to navigate through the support system.

John EB

martin-brennan wrote on 11/18/2020, 3:08 PM

already done, but they can take a while to respond...and then longer gaps between follow-ups.

was kind of hoping someone here would know

martin-brennan wrote on 11/10/2021, 8:21 AM

well, after a while of "no update" nags, it's back - continually for the last two weeks:

this is beginning to become a pain. Every time I load up MEP I get the same popup ad suggesting I upgrade to MEP 2021
but also
a nag that MY Installed Version = 19.0.1.18 Popup tells me to update to 20.0.1.80
I have ticked "Don't Show This Again" - but it always does. Every. Single. Time.

I do not want any updated version of the app, 19.0.1.18 is the last stable version I can use. Can anyone help me to disable this nag popup permanently. it's annoying as it locks up the app and prevents anything being done. i shouldn't have to click "Don't Show This Again" every time I want to use the app.

Please note: this is not anything to do with Magix News - as the Settings part of the program I have ticked the Hide News option.

I have contacted Magix, but I'm not holding my breath.