Video files not loading

Vincent-OBrien wrote on 10/3/2025, 6:18 AM

I am using Magix Studio 23. I can open the software and add some photos. When I start adding video files, I can load the first 4 files. After that, I try to load 12 additional files. The loading gets to about 80% and then crashes, closing the program and restarting it. I have experienced this 4 time in succession. I am using a Dell Desktop with Intel Core I5. I have 8G of processer and 16 G of storagel. I have not experience this particular error before. Can you help please?

Vincent O'Brien

Comments

johnebaker wrote on 10/3/2025, 8:33 AM

@Vincent-OBrien

Can you clarify the following please:

. . . Magix Studio 23 . . . .

Do you mean Movie Studio v23.x.x.x ie Movie Studio 2024, or Movie Studio 2023 ie v22.x.x.x ?

. . . . . I am using a Dell Desktop with Intel Core I5 . . .

We need more information, Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

As the issues occur when adding video to the timeline.

Download and install MediaInfo and analyse one of the clips, or more if they are from different sources, and post the results, see this tutorial on how to set up MediaInfo and analyse a video clip for all the data required.

Was there any error dialog that popped up when the crash occurred, if so what was the message?

Are the graphics card/integrated GPU drivers up to date?

A screen shot of the Program settings, Device options tab would help.

John EB
Forum Moderator

Vincent-OBrien wrote on 10/5/2025, 5:51 AM

Hello John and thank you for your prompt response

Alas, I am just a computer user and not familiar with the detail that you requested. I have done some searching and came up with the following:

Windows Version - last update 13 Sept 25 - 2 items : Windows 2025-09 - net framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64-based system (KB5064441) +

Windows 2025-09 - Windows 11, version 24H2 for a 64-based system (KB5065426) (26100.6504). I also have a copy of the computer details listing which I attach (if I can). This lists a lot of details for the various aspect of the computer.

The magix version that I have got is Magix Movie Studio 2023 Premium 22.0.3.172

My Computer is a Dell Inspiron 3881 - H2N00V. There are a lot of details on the attached file.

Also, I had a repeat Error Code (don't know if it the same as the original) and I attach a copy of this'

The long computer details file appears not be able to attach; probably not a suitable format.

I will send this now but will deliver some details of the computer /cpu shortly,

Kind regards,

Vincebt OBrien

Vincent-OBrien wrote on 10/5/2025, 6:28 AM

Hi John,

I have listed info on the computer, CPU and Graphics card.

Desktop H2EN00V, Inspiron 3881, BIOS 1.31.1 (tupe - UEFI)

Processor Intel (R) Core (TM) i5-10400 CPU @ 2.9GHz

Memory 16348 RAM

Page file 7818 mb used, 9321 mb available

DirectX Version DirectX12

Graphics Intel (R) UHD Graphics 630; device type - Full Device (Post), device status 018

Hope that helps.

Kind regards,

Vincent OBrien

johnebaker wrote on 10/5/2025, 6:33 AM

@Vincent-OBrien

Thanks for the info, the error message:

. . . . Error in module mx dec mf audio x64.dll . . . .

Is a known issue with some video files which have the audio encoded in a 'non standard' or not supported for the video and file formats.

The MediaInfo data on one of the additional 12 files, assuming they are from the same source/camera will tell us the video and audio encoding formats used.

John EB

Vincent-OBrien wrote on 10/5/2025, 8:16 AM

Hi John,

I had played with the loading again and got another error message; slightly different number. I attach a copy.

I confirm that the files are all from the same source; my camera.

Kind regards,

Vincent OBrien